Our stay at the Wyndham was supposed to be the highlight of our trip to Pittsburgh but was a huge disappointment. The bellman treated us like we just weren’t important enough to receive his service. The room was small. The bed did not have a fitted sheet and had the wrong size pillow top was stretched over the mattress creating an uncomfortable ridge. The tub didn’t drain. The housekeeper entered our room at 8:30 am. I thought this was a top notch hotel but I feel like I was ripped off.
Dear Erick, We apologize for any shortcomings in our service that affected your stay. We promise to share your concerns with our staff, and make the needed improvements. Thank you very much for taking the time to let us know. We hope your plans bring you back to Pittsburgh, and give us another opportunity to serve you.
After our honeymoon, my wife bought us tickets to watch a Steelers game. The hotel was in walking distance to Heinz Field and the dahntahn area, which is why we selected this hotel. Overall, the hotel was average, enjoyed the breakfast buffet the next morning. However, the reason for this rating is for one reason only, Robert Miles, the lobby concierge was great. He took care of us, knowing this was the second part of our honeymoon. Without Robert's assistance, I am not sure if we would stay in the hotel in the future. The next time we are travelling to Pittsburgh, we will check to see if Robert is still at the Wyndham and if so, we know where we are going to stay. If not, then probably somewhere else.
Thank you for your kind comments. We will be sure to pass along your compliments! We appreciate your loyalty and look forward to having you stay with us again.
The hotel is terrible. The walls are thin and you can hear people talking in the rooms next door am
Nd from across the hall. No curtain over the window. Bright lights from the city and sunshine. Do not stay here. It is close to all areas downtown, but it would have better to stay at another hotel.
Thank you for sharing your candid feedback. We are sorry for the shortcomings that affected your stay, and can assure you that this is not the level of service we wish to provide. I hope you will accept our apology in this regard. We would welcome the opportunity to have you as a customer again, if your travel plans bring you back to Pittsburgh.