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“I Complained About The Room - They Retaliated by Trying to Make Me Miss My Flight!”

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Econolodge Inn & Suites
Ranked #64 of 70 Hotels in Pittsburgh
Edmond, Oklahoma
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“I Complained About The Room - They Retaliated by Trying to Make Me Miss My Flight!”
Reviewed February 16, 2014

I ended up here on February 14th, 2014, courtesy of American Airlines who had a broken airplane.

I heard the AA rep on the phone booking 15 rooms with this hotel directly, not through their reservation center. However, when I called Microtel for a shuttle, "Manny?" behaved as if he had never heard of this. When I arrived, he tried to charge my AMEX card despite the fact that I had just presented him with the American accommodation voucher. He suddenly understood when I said I would call the airline. There had better not be a charge on my AMEX!

I made sure he wrote down that I needed a shuttle at 05:45 the next morning and wake-up call at 05:00.

The Lobby and breakfast area were dirty and poorly maintained but things got worse when I got to the room. Not clean and the bathtub was chipped and scratched - see picture. It was freezing cold and the blanket was paper thin.

I went downstairs to talk to "Manny?" about the room, but he played "no speaka da eengleesh. I decided to suck it up and try to get some sleep.

The following morning, at 05:40, I waited on the third floor for nearly 5 minutes for the elevator. Did someone maybe have a baggage cart jammed in the elevator door at the lobby level? There was baggage cart by the elevator door in the lobby and the clerk was very evasive.

I arrived in the lobby at 05:47 to be told that (a) the shuttle had left at 05:42 and (b) that it was my fault for not being down there at 05:35. The desk clerk displayed a curious evasiveness, defensiveness, and uneasiness when I mentioned the elevator issue. Maybe he had something to do with it?

He said that the next shuttle would not be there until 06:15, which would have caused me to miss my flight. I asked if there was anything he could do to help me and he repeated that it was my fault for missing the shuttle. He threatened to call and cancel the 06:15 shuttle, presumably in further retaliation for my complaints about the room. He gave me the number of a cab company, but they didn't answer the phone, so I googled yellow cab, got a taxi to the airport and caught my flight.

I am thunderstruck by the rudeness, incompetence, and dishonesty of the staff at this hotel.

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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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564 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Morgantown
1 review
Reviewed January 28, 2014

The hotel is very nice convenient.... it is well used bythe park and fly... as well as other guest... it needs to be updated and renewed... it is showing where. staff employees all were very nice and helpful.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Gordon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 24, 2014

I have stayed here twice in a matter of days. Staff is excellent, room is nice, price is reasonable. I opted to drive 12 miles to stay there after having a bad experience at another hotel closer to the hospital my son is in . Worth the extra drive to stay there. One particular staff went above and beyond helping us with directions, etc. Thanks Nick for the wonderful job you do. Entire staff excellent.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jenn m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Econolodge Inn & Suites

Property: Econolodge Inn & Suites
Address: 900 Chauvet Dr, Pittsburgh, PA 15275-1046
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #64 of 70 Hotels in Pittsburgh
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econolodge Inn & Suites 2*
Number of rooms: 99
Reservation Options:
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Also Known As:
Microtel Inn And Suites Pittsburgh Airport
Microtel Inn & Suites Pittsburgh Airport Hotel Pittsburgh
Microtel Pittsburgh
Pittsburgh Microtel

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