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“Tom Burke's Review”

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Wyndham Pittsburgh University Center
Ranked #30 of 70 Hotels in Pittsburgh
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1,822 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Pittsburgh
1 review
Reviewed April 2, 2014

The hotel had a perfect location. The front desk staff were very, very nice and accommodating. If they couldn't answer your question, they immediately found someone that could. We had 2 separate rooms. At a glance, the rooms appeared orderly and clean until we went into the bathrooms. In one room, the toilet had dried, yellow urine spots on the seat and ceramic bowl. The other room had dried toothpaste in the sink and splatter marks on the mirror. Very disappointing! I called for room service for the toilet and they came immediately to clean it up. They were very nice and apologetic. We simply rinsed out the sink in the other room. The rest of the experience was just okay (in one room, the full-length mirror in the entrance area was dirty and one of the elevators wasn't working). The front desk person who was there during check-out saw I had a complaint during the previous evening and followed up with me. She was extremely nice and very apologetic. If this particular hotel didn't have such a great location, I probably wouldn't stay in it again just because of the bathrooms.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Meryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coleman H, General Manager at Wyndham Pittsburgh University Center, responded to this review, April 21, 2014
I apologize to you for the condition of your guest rooms and would like to have the opportunity to regain your confidence in our hotel.

I would ask that you contact me at chughes@wyndham.com so that we resolve this matter for you.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pottstown, Pennsylvania
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 1, 2014

My daughter was recently married at Heinz Chapel, and we had about 98 rooms and 150 guests at the Wyndham University Center for three nights. Plus we took over the restaurant and bar for two nights. I cannot say good enough things about the staff, the courtesy, and the accommodations. Every guest had a tremendous experience, and the hotel staff made sure there were enough people on to support all of us, especially after the wedding reception. Everything was well organized, clean and setup correctly. They helped with rides during rain to and from the reception, and my daughter had a wonderful suite for the weekend. Great job from start to end, and great people.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coleman H, General Manager at Wyndham Pittsburgh University Center, responded to this review, April 21, 2014
Thank you for your excellent review of the Wyndham Pittsburgh University Center! We certainly appreciated being chosen to host your family and friends for such an important occasion as your daughter's wedding, and am pleased that your experience was exceptional.

Thank you and best regards, Coleman
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Pa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 29, 2014

The only type of room available when I booked was a king. My 17 year old son and I were sharing a room, so two queen beds was preferable. The hotel rep said she'd put in the request and to ask if one was available when we arrived. The change was made quickly and cheerfully at check-in. Everyone was helpful and professional. The only I had a problem with was the loudness of the heating system. The blower clicked on and off throughout the night and I kept waking up, but I may be more sensitive than others.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank KMob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coleman H, General Manager at Wyndham Pittsburgh University Center, responded to this review, March 31, 2014
Thank you for your review on the Wyndham Pittsburgh University Center!

I appreciate that you took time to articulate your guest experience and apologize to you for the loud heating system element which disturbed your sleep. We are taking corrective measures to solve this issue.

Thank you again for your time, and I value and appreciate your business.

Best regards, Coleman
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Additional Information about Wyndham Pittsburgh University Center

Property: Wyndham Pittsburgh University Center
Address: 100 Lytton Ave, Pittsburgh, PA 15213-1444
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Pittsburgh
#24 Family Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Pittsburgh University Center 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
With an enviable location in the heart of Pittsburgh's Oakland neighborhood and just steps from Carnegie Mellon and several world-renowned UPMC hospitals, the Wyndham Pittsburgh University Center hotel exemplifies the best among Pittsburgh hotels. Travelers looking for a hotel in the center of Pittsburgh's medical and educational district and walking distance to University of Pittsburgh will find this non-smoking hotel ideal, and leisure travelers will delight in the myriad of sporting events, shopping, dining and renowned attractions offered in the Pittsburgh area and within easy reach of this hotel. After a long day of travel, guests can unwind with a relaxing dip in the heated indoor pool. Bridges Restaurant and Lounge offers upscale yet casual dining and affords guests the opportunity to enjoy breakfast, lunch and dinner without needing to leave the hotel. A fully equipped fitness center is available for those who like to stay active or enjoy relieving the stress of a long day of conducting business. Guests enjoy the convenience of ample parking, available for a nominal daily fee, or may choose to leave the driving to the hotel by taking advantage of the complimentary shuttle service offered within a three-mile radius of this Pittsburgh University Center hotel. Each of the 251 well-appointed guest rooms includes thoughtful amenities like plush bedding, an ergonomic work station, and free Wi-Fi Internet. Guests upgrading to an Executive Level room enjoy a private, key-access floor, plush bathrobe and access to the private club lounge. This Pittsburgh hotel features seven newly renovated meeting rooms totaling 7,333 square feet of meeting space. The event rooms range from a 400-square foot event room that comfortably seats 25 people to a 3,500 square foot ballroom that accommodates up to 600 people for a reception, 250 people for a banquet, or 30 8X10 feet exhibit booths. ... more   less 
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Also Known As:
Holiday Inn Pittsburgh University Hotel Pittsburgh
Pittsburgh Holiday Inn

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