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Wyndham Pittsburgh University Center
Ranked #30 of 72 Hotels in Pittsburgh
Reviewed September 19, 2013

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Charles M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Mike C, General Manager at Wyndham Pittsburgh University Center, responded to this reviewResponded September 28, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,648 - 1,654 of 2,002 reviews

Reviewed September 19, 2013

While the rooms were comfortable and clean, the hotel is understaffed and some staff members are downright rude. Good location: The hotel is convenient to the University of Pittsburgh, museums and several wedding venues. Wyndham is remodeling much of this previous Holiday Inn. In addition to paying attention to facility Wyndham needs to increase staffing and train them in customer service.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Wyndham Pittsburgh University Center, responded to this reviewResponded September 28, 2013

Thank you for sharing your comments about your visit to our hotel. We do apologize for your disappointment relative to our guest service. Your feedback is valuable and we will work on making the necessary improvements. Thank you again and we hope to see you soon.

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Reviewed September 19, 2013

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank momforfive
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Mike C, General Manager at Wyndham Pittsburgh University Center, responded to this reviewResponded September 28, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 19, 2013

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Tony M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Mike C, General Manager at Wyndham Pittsburgh University Center, responded to this reviewResponded September 24, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 18, 2013

My experience is based on the following touch-points:

1. Arrival, waited in-line for a fairly long queue of people at reception. Wasn't too bad... maybe 10 mins... but no apology, no welcome and a fairly exhausted front-desk rep rushing me through being checked in. Ok... but not great.

2. I arrived around 10pm-ish. Front-desk was backed up, as in the point above. Asked about the bar and food (closed), room service (none), but did get useful and accurate descriptions to a bar 10 mins walk away where I could get some food and a beer. Mixed here... crappy service in the hotel, but useful guidance/help in the circumstances.

3. Booked a cab via front-desk to go visit a client the other side of town. I was a little nervous based on the service above. But the cab arrived, the front-desk called me promptly and did an efficient job.

4. Left in the morning for a meeting at 9am... came back at 2pm.... room not cleaned, but cleaners next door. Worked from the room for 2.5 hours and listening to the cleaners VERY LOUDLY walking up and down the corridor talking, socializing and little cleaning. Went for a run, had a shower. Left at 5.15pm to go out for the evening, removed the "do not disturb". Returned at 9.30pm.. room not cleaned. I get the scheduling problems, but never experienced this is any hotel, any level, before.

Mixed bag... I'd rate them poor. Maybe lower, but hey, it ain't the 4-seasons.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Wyndham Pittsburgh University Center, responded to this reviewResponded September 24, 2013

We appreciate the time and effort involved for you to write such a thoughtful review of your experience at our hotel. We are pleased that you enjoyed the facility. Obviously, the few issues you encountered fell short of our normal standards. Your feedback is useful in our efforts for continuous improvement. Thank you again and we hope to see you soon.

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Reviewed September 17, 2013

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Teresa D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Mike C, General Manager at Wyndham Pittsburgh University Center, responded to this reviewResponded September 24, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 14, 2013

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
1  Thank M Peter S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Mike C, General Manager at Wyndham Pittsburgh University Center, responded to this reviewResponded September 24, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Wyndham Pittsburgh University Center

Address: 100 Lytton Ave, Pittsburgh, PA 15213-1444
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Pittsburgh
#17 Family Hotel in Pittsburgh
Price Range: $106 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Pittsburgh University Center 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
With an enviable location in the heart of Pittsburgh's Oakland neighborhood and just steps from Carnegie Mellon and several world-renowned UPMC hospitals, the Wyndham Pittsburgh University Center hotel exemplifies the best among Pittsburgh hotels. Travelers looking for a hotel in the center of Pittsburgh's medical and educational district and walking distance to University of Pittsburgh will find this non-smoking hotel ideal, and leisure travelers will delight in the myriad of sporting events, shopping, dining and renowned attractions offered in the Pittsburgh area and within easy reach of this hotel. After a long day of travel, guests can unwind with a relaxing dip in the heated indoor pool. Bridges Restaurant and Lounge offers upscale yet casual dining and affords guests the opportunity to enjoy breakfast, lunch and dinner without needing to leave the hotel. A fully equipped fitness center is available for those who like to stay active or enjoy relieving the stress of a long day of conducting business. Guests enjoy the convenience of ample parking, available for a nominal daily fee, or may choose to leave the driving to the hotel by taking advantage of the complimentary shuttle service offered within a three-mile radius of this Pittsburgh University Center hotel. Each of the 251 well-appointed guest rooms includes thoughtful amenities like plush bedding, an ergonomic work station, and free Wi-Fi Internet. Guests upgrading to an Executive Level room enjoy a private, key-access floor, plush bathrobe and access to the private club lounge. This Pittsburgh hotel features seven newly renovated meeting rooms totaling 7,333 square feet of meeting space. The event rooms range from a 400-square foot event room that comfortably seats 25 people to a 3,500 square foot ballroom that accommodates up to 600 people for a reception, 250 people for a banquet, or 30 8X10 feet exhibit booths. ... more   less 
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Also Known As:
Holiday Inn Pittsburgh University Hotel Pittsburgh
Pittsburgh Holiday Inn

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