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“Bed too soft”

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Hampton Inn Pittsburgh / Greentree
Ranked #14 of 71 Hotels in Pittsburgh
Certificate of Excellence
Reviewed May 22, 2012

This was our first visit to Pittsburgh and second at a Hampton Inn. The staff was nice and helpful. The shuttle service and breakfast was good.
However the bed was much too soft (felt like sleeping in a hammock), the walls and ceiling thin (woke-up at 3pm from noise in unit above), and the queen bed was short one spare pillow (we had three instead of usual four). If you prefer a firm bed, or are a light sleeper look elsewhere.

  • Stayed: May 2012, traveled as a couple
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Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greentree_Manager, Manager at Hampton Inn Pittsburgh / Greentree, responded to this reviewResponded May 25, 2012

Tom K,
Thank you for sharing your thoughts regarding your stay with us. I am sorry to hear that you were not satisfied with bedding in your room. All of our mattresses are Serta pillow top, a Hampton Inn standard, it is a softer mattress, but most of our guests love them. I am sorry if it was not comfortable for you. All of our queen size beds are made up with three pillows, we would have been happy to provide you with extra pillows if that would have made you more comfortable. We want all of our guests to leave well rested and extremely satisfied with their stay. I am sorry this was not the case for you. In case you were not aware, we have a 100% Satisfaction Guarantee, if you are not satisfied we do not expect you to pay. If you would have expressed these concerns before you left the property we would not have let you leave unsatisfied. Please contact hotel management directly to resolve this issue.

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969 - 975 of 1,090 reviews

Reviewed May 22, 2012

Negatives: Rooms are small. Decor is dated. Bathrooms are small, Breakfast is on the weak side for an HI.
Positives: Staff is very pleasant!, Bed is super comfortable, locations is peaceful and quiet.

  • Stayed: May 2012, traveled with family
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Thank Quail84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greentree_Manager, Manager at Hampton Inn Pittsburgh / Greentree, responded to this reviewResponded May 25, 2012

Quail84,
Thank you for taking the time to review our property. I am sorry to hear that you were disappointed with the size of the rooms and bathrooms. Since these things are not in our control, our staff focuses on giving all of our guests friendly service and clean rooms. We hope to see you again!

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Reviewed May 18, 2012

This was my third visit to this particular Hampton Inn. The rooms are so clean - the towels are plentiful - the beds comfortable. The staff is just so nice. In the time we have been staying at this particular Hampton Inn the staff has not changed very much. I think that is saying quite a lot about the kind of place this is. A happy staff equals good and friendly service. Any questions are immediately answered and if you need help finding a location in the area, the staff is more than happy to help you find what you are looking for!

Room Tip: All rooms are good. However, since it is Pennsylvania you do need to request non-smoking rooms if t...
  • Stayed: May 2012, traveled with family
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1  Thank Theresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greentree_Manager, Manager at Hampton Inn Pittsburgh / Greentree, responded to this reviewResponded May 20, 2012

Theresa S,
We want to be a home away from home while traveling to the Pittsburgh area. It is our staff’s goal to make every guest feel welcome, with a clean room and friendly service. I am glad you choose to stay with us again and again. Thank you for your review!

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Reviewed May 10, 2012

Highly recommended! Just across the street from the dismal DoubleTree, this property is so much better by comparison.
The rooms look so much more humane, even though the walls are thinner - you may listen to your neighbors phone conversations or TV blaring, especially if you turn off the AC and the refrigerator.
The bedding is clean and impeccable, so are the towels - fresh, fluffy and absorbing.

In the evening, there was free wine tasting in the lobby - those little touches always add up.
The staff was absolutely magnificent - ready to help, coming up with suggestions and being attentive.

  • Stayed: May 2012, traveled on business
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1  Thank heyValera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greentree_Manager, Manager at Hampton Inn Pittsburgh / Greentree, responded to this reviewResponded May 14, 2012

heyValera,
Thank you so much reviewing your recent stay with us at the Hampton Inn Greentree. Our staff strives to offer exceptional customer service to all of our guests, and provide unique amenities like the host hour Monday -Wednesday nights. I am glad you were able to take advantage of the host hour, and that you enjoyed your stay with us. We hope to see you again soon!

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Reviewed May 7, 2012

The staff was exceptionally helpful, the rooms were comfortable & clean with minifrig & microwave. Only 10 min. or so from Pitt campus with free parking and a great selection for breakfast.

  • Stayed: April 2012, traveled with family
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1  Thank RJPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greentree_Manager, Manager at Hampton Inn Pittsburgh / Greentree, responded to this reviewResponded May 9, 2012

RJPA,
I am so glad that you enjoied your weekend with us! Our goal is for every guest to leave as satisfied as you were. We hope to see you the next time you are in Pittsburgh!

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Reviewed April 30, 2012

Tried this hotel when I went to Pittsburgh to pick-up my daughter from school. It is convenient to the airport, and not a difficult drive into the city. The room was spacious and clean, the bathroom was also clean. The sofa in my room didn't seem to match the rest of the decor. Breakfast was included and was fair, if you stay here you know you are not getting haute cuisine. What I like about Hampton Inn breakfast is just chatting with everyone sitting around me.

Staff was helpful and friendly.

My only real complaint was that the sign to get to the hotel was really small and at night it was not lit, so it made finding it a little challenging.

Room Tip: As for a room that does not face the highway
  • Stayed: April 2012, traveled solo
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1  Thank srcesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greentree_Manager, Manager at Hampton Inn Pittsburgh / Greentree, responded to this reviewResponded May 3, 2012

srcesq,
Thank you for sharing your experience at our hotel. We want every guest to leave having experienced a good nights sleep, a hot breakfast and friendly service. I am glad that you enjoied your time with us. We hope to see you again!

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Reviewed April 22, 2012

I travel to Pittsburgh every couple of months and I always stay here. My room key is always ready the moment I walk up to the desk, the beds are comfortable, breakfast is fast and has lots of selections to choose from, and it's in a great location. What more could you ask for?

  • Stayed: January 2012, traveled on business
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2  Thank WaterfallsLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greentree_Manager, Manager at Hampton Inn Pittsburgh / Greentree, responded to this reviewResponded April 23, 2012

WaterfallsLover,
We are so glad that you enjoy staying with us at the Hampton Inn Greentree. We do our best to anticipate our guests needs and provide clean and comfortable rooms. We appericiate your feedback. Thank you for staying with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Pittsburgh / Greentree

Address: 555 Trumbull Dr, Pittsburgh, PA 15205-4358
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Pittsburgh
#4 Best Value Hotel in Pittsburgh
#10 Romantic Hotel in Pittsburgh
#10 Family Hotel in Pittsburgh
Price Range: $102 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Pittsburgh / Greentree 2.5*
Number of rooms: 132
Official Description (provided by the hotel):
The Hampton Inn Pittsburgh/Greentree hotel is three miles away from downtown Pittsburgh and the North Shore - providing free shuttle to and from local businesses and nearby attractions. We're located 10 miles away or less from: the Pittsburgh Zoo, Oakland University Center, Andy Warhol Museum, CONSOL Energy Center, Carnegie Mellon University, Heinz Field, Kennywood Amusement Park, University of Pittsburgh, PNC Park and more. Our clean, comfortable guest rooms include free WiFi, hot breakfast, microwaves and mini-refrigerators, fitness center, seasonal outdoor pool, business center and more. ... more   less 
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Also Known As:
Hampton Inn Pittsburgh/Greentree Hotel Pittsburgh
Pittsburgh Hampton Inn

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