My 12-year-old son and I stopped in here before an evening performance at the Benedum. It was a big night for us -- his first dinner in the city and a chance for us to have a nice meal out together. I had been to this place many years ago, when it was still Seventh Street Grille, and had good memories. Well, as soon as we walked in, we should have walked out. The hostess greeted us and took us downstairs into a large but completely empty and dismal dining area (should have been my first clue). My son commented about how empty it was, but I told him that it was early, and would start to fill up (it eventually did, with about 4 other tables). The hostess took our drink orders right away. However, we were not given menus. Some guy, who I assume to be the owner, kept glancing out at us from the kitchen doorway. This was awkward and uncomfortable. He may have been the owner, because eventually he asked us if we had been given menus. Uh, obviously not. He seemed very frustrated and went to get them for us. A few minutes later, he was arguing with one of the waitresses right in front of us, telling her "you do what I say and that's it!". Another awkward moment. A few minutes later, this same waitress flew by, with another man trailing her, and they stomped into the kitchen, apparently to have words with the first guy. Oh, by the way, we don't have our drinks yet. A little bit later, another waitress comes by, asks to take our drink orders, and I tell her we already gave them to the hostess who walked us in, but I don't know where she went. She said she would find her. The drinks eventually come from the hostess, who apologizes, and tells us it is "crazy upstairs" at the bar area. Okay, I saw about three patrons in there when we originally walked through, so I can't imagine what is so "crazy". At this time, we still have not ordered yet. A few minutes later, the waitress comes back and takes our order. While waiting, the hostess returns again, and asks to take our order, and I tell her that we gave it to the waitress. She seems dumbfounded, and asks me "who was it?" I said I do not know her name (was never told). How should I know?? The food arrived fairly quickly; we had ordered three appetizers, but nothing about it was very appetizing. The fries were greasy and glompy with cheddar cheese melted over about 1/4 of them. Same with the chicken nachos - extremely bland, dry chicken with melted cheese on a few of the chips - the majority of them had nothing on them. The quesidillas were the best of the lot, and they were nothing to rave about. Apparently, the other tables were also experiencing their own issues with the food and service. I know this because we could pretty much hear everything they were saying (no background music being played), and they could also hear us (a woman diner sitting behind me even commented on something I said to my son.) It was a total comedy. I can't believe this place is in business, especially being in such a prime location so close to the theaters. It was a big disappointment for what I had hoped to be a wonderful dining experience with my boy.
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