The staff was amazing. The hotel was clean, and had everything we needed. We stayed there for the marathon, we didn't even know that they had a shuttle, what a great treat to find out when we checked in. Everyone was friendly, from the front desk, to the cleaning staff. We will return no doubt. Very accommodating. Highly recommend.More
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Great hot breakfast, clean rooms, great shuttle service, helpful front desk staff. Shuttle took us to Lidia's restaurant & back. Return trip was just the 2 of us so our driver gave us an impromptu tour, showing us how to get to the inclines & the view from the top at night. Greg (front desk) made the stay exceptional since he took the time to explain not only the transportation but gave advice on the sights, directions & places to eat. The other staff was nice, but Greg was genuine & I felt like a friend and not just another customer. Didn't get to try the pool but will definitely return if back in Pittsburgh again!
We are glad to hear you had an exceptional stay. I will make certain to pass along your comments to our staff, especially to Greg. We look forward to welcoming you back soon!
Customer service is great hotel is top notch rooms are clean definitely recommend this hotel. our stay was wonderful breakfast was great and will stay in this hotel every time we come to Pittsburgh. After being transferred to this holiday in express Hotel in Greentree from (Crown plaza Hotel) because of bad customer service this hotel totally made up for it. Holiday inn in green tree is totally the best!
Thank you so much for taking the time to leave us a great review. We strive to ensure every guest stay is as pleasant and comfortable as yours. I will pass along your comments to our staff. We hope to see you again the next time you visit Pittsburgh
We primarily chose this hotel because it has a free shuttle that takes you into the city. We used it to go to the PNC park for a ballgame, Carnegie Museum of Science (really a kids museum), and National Aviary. They were very accommodating; however, be aware that they are very lax on their leaving time from the hotel, which is on the hour. Can be as late as 10 minutes past the hour before the driver comes out.
Thank you so much for staying with us! We appreciate your feedback. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope to see you again soon!
The hotel more than lived up to expectations. The front desk staff was very friendly and helpful. Our room was spotless. The breakfast was very good. Our favorite part was the shuttle service. We have never used a hotel shuttle before and this was a great experience. They took us where we wanted to go and made great recommendations. I wish I could remember the shuttle drivers name on our second night. My wife wasn't feeling great and she took us to a grocery store so she could grab some medicine. Her actions alone would make me stay there again!!!
Thank you for taking the time to leave us a great review. I am sorry to hear your wife didn't feel well at some point during her stay. I'm glad we were able to accommodate you and your wife the best could. I will pass along your friendly comments to our staff. We hope to see you again the next time you visit Pittsburgh.
My party of 6 (3 adults and 3 children) spent 4 days visiting Pittsburgh during Easter. We booked two rooms and were able to get two connecting rooms. Both rooms had two queen size beds and had a good amount of space; they had a microwave and a mini fridge. The beds and pillows were comfortable and rooms were pretty isolated from the outside noise. Rooms were very clean.
We enjoyed the fact that the property had a small swimming pool which is open until 11pm every night (towels included). The breakfast buffet was great with an ample options for every palate. The staff was very pleasant and always ready to help.
The location was very convenient to explore the Pittsburgh area.
The only negative critic I can provide is that on Sunday nobody provided the usual service to the rooms. When I inquired at the front desk they could not explain the reason why this happened.
Aside for this isolated incident the experience wa s great and highly recommended.
Thank you so much for taking the time to leave us such a great review. We strive to ensure every guest stay is as positive and pleasant as yours. I will pass along your friendly comments to our staff. I apologize for the inconvenience of you not receiving service. I will speak with the Executive Housekeeper to coach our team in order to provide a better experience in the future. We hope to see you and your family the next time you visit Pittsburgh.
