The establishment offered groupons that they were clearly not prepared to honor. I purchased the groupon to treat my mom to a tea with her friends, they initially told us in early December that they didnt have any avaialbe reservations on any Saturdays--Once they were finally given a reservation, the weather was inclement and thmy mom was concerned and asked if the weather was bad, could she reschedule. The hostess was rude to my mother and told her that it wasnt possible, then the manager called back to be just as rude if not more. She told my mother that she was not welcome there--my mother is 80 years old and was trying to have a nice afternoon with her friends. Whatever the policies are, there is never a need to be rude and dsrespectful to customers or potential customers just because groupon users are not considered customers --nor are they valued.
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