We stayed here on April 26th for the Fleewood Mac concert. Check in was a NIGHTMARE. I will say we were partially at fault for not listing all 5 names on the room because of this I had to make calls to the other ladies who were in our room while trying to check in.. Please know this is not a normal practice I think it is rude BUT I had to speak to the person who booked the room, the girl who was checking us in was NASTY AND RUDE she KICKED ME OUT OF LINE IN FRONT OF A LOBBY FULL OF PEOPLE. She said she didn't have to deal with me being rude?? OMG I wasn't even remotely rude. I had been speaking with another lady in line. She humiliated me. I left the lobby crying and had to get my sister who was waiting in the car to check us in. I have traveled from Coast to Coast... I have never gone through anything like this before in my life. We booked a suite because there were 5 of us, we didn't try to sneak in extra people. The room was over $400.00 with parking etc for one night. Please be aware that it is $14.00 a day to park. They do charge you the day you check out as well. The lady who checked us out was super sweet and was well aware of the incident that happen with check in because when my sister and I came back to hotel from concert SHE apologized for what happen to us. She comped our parking which was nice. The room was not worth that kind of money. There were no extra towels in the room or blankets for the fold out sofa. Also, there were only vending machines down by the pool area which had a HORRIBLE smell. The final straw that broke the camels back was my sister left her ENTIRE makeup bag in the hotel. Ladies, you know how devastating this can be. She called the hotel and they had. She was thrilled because they said they would ship it too her. It is June 2 and she is still waiting. Horrible customer service. IT makes me sad to know I wont stay here again. We love going to Pittsburgh and spending the night, will not stay here again. I will give my money to another hotel who appreciates it.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites, Pittsburgh is conveniently located in Pittsburgh's historic South Side, well known for its famous Carson Street Nightlife. We are just a few blocks' walk to such great eateries as Mallorca, Pramanti Brothers, Carson City Saloon & the Cheesecake Factory. Shopping is also just a short walk away with something for everyone at South Side Works or Station Square and many others. During your stay at the Holiday Inn Express hotel take in a game at Heinz Field, home of the Steelers, PNC Park, home of the Pirates or Concol Energy Center, home of the Penguins. For our corporate guests we are located just a shuttle ride away from such companies as US Steel, Finmeccanica Spa, PPG Place, the FBI building, Dynavox and General Dynamics. We also offer an on site restaurant & lounge open until 10pm, Bridge Ten Brassiere. Visit Pittsburgh & Stay Smart at the Holiday Inn Express Hotel Pittsburgh! ... more less
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- Also Known As:
- Holiday Inn Express Pittsburgh South Side Hotel Pittsburgh