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“Excellent city find” 5 of 5 bubbles
Review of Holiday Inn Express & Suites Pittsburgh-South Side

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Holiday Inn Express & Suites Pittsburgh-South Side
Ranked #46 of 68 Hotels in Pittsburgh
Glen Burnie, Maryland
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Excellent city find”
5 of 5 bubbles Reviewed April 9, 2013

Rooms very comfortable for 5 adults and 2 children. Breakfast tasty and fresh. Staff friendly and helpful. Cheapest, best find in downtown Pittsburgh. The staff allowed us to park 2 vehicles and only charged us for one. We were in town to visit my sick father in law and the staff just made the whole trip that much easier. The rooms were modern and well equipped with sockets and USB ports and the like. Although we did not use the pool, that would have been the reason we would stay again.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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440 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Detroit, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed April 9, 2013

Our family returned from a trip to Pittsburgh last week for Easter vacation. What drew us to the HIE was the location, free breakfast, parking and shuttle service. They are remodeling the lobby so that area was half boarded up but the staff was attentive to our needs. We were given a 5th floor room on the corner, so we had two windows. One window looked onto the 10th street bridge. We enjoyed that view. They have room darkening shades on the windows and I was surprised to find the room very quiet at night despite all the hustle and bustle out side our window. We had two beds that were not the most comfortable, but that is not a deal breaker for us unless we have an extended stay. The room was very clean and they had a nice flat screen tv on the wall. The decor was up to date. They do not have room service but they have a small sink, refrigerator, microwave and paper plates etc. in the room. If you ask the front desk they will give you some menues for restaurants that deliver to your room. Most of them are pizza. We ordered from Dominoes and they were very prompt. They also offer a breakfast in the morning. Since the lobby is being remodeled, it was served in a small room close by. It was very busy so it was a little cramped in there. We just took our food to the room. They offered pancakes, eggs, biscuits and gravy, fruit, cinnamon rolls, breads, cereal, yogurt, juices and coffee etc. There is also a french restaurant just a few steps outside the front door. The shuttle took us to PNC Park, National Aviary and restaurants. We never waited more than 20 minutes.( We took the shuttle for dinner about 5 blocks to Fatheads. We walked back to the hotel after dinner. There were other restaurants nearby so there were people walking around so we felt safe. About one block from the hotel there isn't much happening, it was dark and we did pass by a man asleep in a doorway to a business, so we moved swiftly inside.) I'm not sure if in the summer they can be that accomodating with the suttle but they were great at this time of year. The drivers were helpful and friendly. We parked our car in their lot which is accessible with a room key. A couple minor negatives of our stay, were that there was not an information book in the room with detalis of their amenities, etc, so we had to talk to the front desk with questions. (they did have a Pittsburgh book) The other thing was the maid service was anxious to get rooms cleaned in the morning. Their carts are in the narrow hallways and one morning they knocked on our door. I couldn't get to the door fast enough and one of them had opened it. They saw me and quickly said sorry and shut the door. I was surprised they couldn't hear the tv on and the shower going. But again these are minor details to me. We really enjoy visiting Pittsburgh. PNC park is a beautiful park to watch a ball game. The National Aviary is a fun place to stop with kids. They have penguins, eagles, pelicans and many more birds. Fatheads restuarant has sandwiches the size of your head-hence the name. There is so much to do and the rolling hills, river and bridges are neat to see. We would stay at the Holiday Inn Express again.

Room Tip: Ask for a corner room facing the 10th street bridge on the upper levels. Nice view and quiet.
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  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lucie777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Port Richey, Florida, United States
1 review
5 of 5 bubbles Reviewed April 8, 2013

The staff was extremely nice! Great Place! I would definitely recommend. Great acces to the bars and city. Free shuttle to pick drunk butts up. Went there on St Pattys day and had a fantastic experience. The bar that's kind attaché to the hotel kinda sucked but what are ya gonna do?

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gordon Jr W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crestline, Ohio
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed April 7, 2013

Bad - We were told the hotel gave discounts to UMPC patient families. My mother had major surgery. We stayed in this hotel several years ago. The surgery turned out to be much longer than expected. We were exhausted! When hubby checked in, he was told we couldn't get the discount because we hadn't called in advance to tell them about the discount. Apparently it is a huge price difference too. I was not happy. We also got the last parking spot in the lot. I was shocked to find out there was a big charge for that one too!

There was construction going on so the place was very crowded. Breakfast was moved to a tiny room and there were not enough tables for everyone. I went through the line and of course when I got to the front there were no eggs or any of the warm breakfast foods. So, I sat down for a few minutes with a coffee. The girl came in and refilled and the line was back up and by the time I got to the front again, it was gone. We ended up eating breakfast elsewhere. We needed to get ready to go see my mother.

I understand there are inconveniences with remodeling. But, I found it funny the same hotel that was charging us $17 for parking that we didn't know about in advance, and didn't provide us the breakfast we wanted, was the same hotel that was being rigid about the policy regarding fees. To make matters even worse, the charged our account twice. It is a good thing we had money in savings to transfer over.

Good - The room was nice, the staff was friendly for the most part. The girl in the breakfast room was working hard to keep up. We were on the end so we had a great view of the hospital where my mother was staying and the bridge.

Room Tip: Don't reserve online. Call and reserve to make sure you get the discount if you are there for UM...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shelley94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Pittsburgh-South Side, responded to this review, July 10, 2013
Dear Shelley94,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Pittsburgh.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 22, 2013

Daughter and I were in the area for visit to U. Pitt and this was the closest HIE to campus. (HIE is my 1st choice for hotels). Worked out great. Great location. Staff were the friendliest I've encountered at a HIE - really!! We used the shuttle to do some local sightseeing, i.e. the Monongahela incline, Station Square and East Carson Street -- all in 20 min or less walking distance but it was very cold out so we used the shuttle. There was $14 per day parking fee but I understand that given it's city location.

Room Tip: I think rooms on both side have view of the city. We were in back, facing the parking lot. Heard tra...
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  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank eve w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Priority Club Champion at Holiday Inn Express & Suites Pittsburgh-South Side, responded to this review, March 27, 2013
Wow, five stars! Thank you for taking the time to place your experience with us on TripAdvisor! I am pleased to hear you chose us, as we are the closest location to Pittsburgh’s Universities, Hospitals, Famous Restaurants and Area Attractions. I am absolutely elated that you found our staff to be the friendliest you’ve encountered during a hotel stay! This is the one point we truly pride ourselves on, we always take one step above and beyond the rest, our strong team always aims high!
I am glad to hear you found good use of our courtesy hotel shuttle. Yes, most of Pittsburgh is very walkable, yet our courtesy shuttle really comes in handy for destinations further than walking distance, and also during Pittsburgh’s very unpredictable weather patterns!
In your “Room Tip” you are correct in mentioning that both sides of our building do provide views of the city. The ‘back’ parking lot side where you stayed provides views of the downtown skyline and river view. The opposite side provides views of the southside flats, along with its rolling hills referred to the “southside slopes”, also views reaching as far as Oakland.
Thank you for staying loyal to Holiday Inn Express and IHG and we look forward to seeing you again in the near future!
Sincerely,
Gladys B.
Priority Club Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 16, 2013

This hotel exceeded our expectations, and is conveniently located. Our trip was 'spur-of-the-moment', so only booked the night before. We were not disappointed. The staff were fantastic -- very friendly and helpful. Our room was spotless, very spacious, quite soundproof, included a microwave, coffee maker and fridge, and the beds were extremely comfortable. There is a nominal fee for parking, but the hotel provides free shuttle service to and from any location within a three-mile radius -- i.e. incline to Mt. Washington, Station Square, the casino, the ballpark, the Strip, etc. Breakfast is also included -- not your typical continental breakfast of tea or coffee, muffin and croissant. They provide a wide variety of hot and cold items. We only stayed in Pittsburgh one night, but would stay here again in a heartbeat!

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LT082010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Asst. GM at Holiday Inn Express & Suites Pittsburgh-South Side, responded to this review, March 19, 2013
Mississauga Canada

Thank you, Thank you! 5 Stars. Your comment is greatly appreciated. We value our guest opinions; you have provided the link to guest who may travel to Pittsburgh and visit the Holiday Inn Express Southside. Our continental breakfast also, includes Pancakes & French toast. We invite you to come again, when the New Breakfast room is complete. I will share your comments with all departments.
Thank you for taking the time to share. We welcome you back anytime in a Heartbeat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed March 16, 2013 via mobile


My fiance and I were in Pittsburgh for a a Penguins game and stayed here at the recommendation of a co-worker. The hotel was wonderful! We got to town a bit early and upon calling the hotel, were told it was perfectly fine for us to come check-in a bit early.

The hotel was easy to find, the front desk staff was friendly and accommodating at check-in, parking was convenient, and our hotel room was huge, clean, and comfortable. The front desk even called a while after we checked-in to see if we needed anything (additional pillows, towels, etc).

We took the free shuttle to the game which was extremely quick and convenient, the driver was friendly and he made sure we knew where to get picked up after the game.

Once back at the hotel later in the evening the front desk staff again was very friendly and helped us with recommendations about where to eat.

Checkout was simple, quick, and easy. We did not take advantage of the breakfast in the morning, although it was available and explained to us.

Great location, great staff, great room and accommodations, close proximity to choice entertainment, and great price for Pittsburgh. I definitely recommend this hotel!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KDre12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Pittsburgh-South Side

Property: Holiday Inn Express & Suites Pittsburgh-South Side
Address: 20 S 10th St, Pittsburgh, PA 15203-1116
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express & Suites Pittsburgh-South Side 3*
Number of rooms: 125
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites, Pittsburgh is conveniently located in Pittsburgh's historic South Side, well known for its famous Carson Street Nightlife. We are just a few blocks' walk to such great eateries as Mallorca, Pramanti Brothers, Carson City Saloon & the Cheesecake Factory. Shopping is also just a short walk away with something for everyone at South Side Works or Station Square and many others. During your stay at the Holiday Inn Express hotel take in a game at Heinz Field, home of the Steelers, PNC Park, home of the Pirates or Concol Energy Center, home of the Penguins. For our corporate guests we are located just a shuttle ride away from such companies as US Steel, Finmeccanica Spa, PPG Place, the FBI building, Dynavox and General Dynamics. We also offer an on site restaurant & lounge open until 10pm, Bridge Ten Brassiere. Visit Pittsburgh & Stay Smart at the Holiday Inn Express Hotel Pittsburgh! ... more   less 
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Also Known As:
Holiday Inn Express Pittsburgh South Side Hotel Pittsburgh

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