Check in was smooth, but then the issues started.
The sheets on our beds were damp and the air conditioner was very loud.
The shuttle service was a nice feature, but it was very unorganized and the driver gave me the wrong number to call to for a pick up a few hours later, so we had to make other arrangements back to the hotel. The driver also did not have knowledge of any of the other amenities of the hotel, and seemed uncaring that we needed this information.
The attendant at the store did not know the correct prices of items. We were told one price and then charged another on two items.
The restaurant service was terrible. It took a long time to be seated. We practically had to beg for coffee and silverware. The food was average at best and not worth the high price. The waitress did not seem aware that we were kept waiting for everything.
Others in our party feel the parking charge is outrageous considering the price they paid for a night's stay.
The location of this hotel is good, but management really needs to work on their customer service training. I will not stay there again and would not recommend this location.
- Official Description (provided by the hotel):
- The Courtyard Pittsburgh Shadyside is just steps from the shops of Shadyside and one mile from Oakland. Minutes from downtown Pittsburgh, the Courtyard Shadyside is close to the University of Pittsburgh, Carnegie Mellon University, UPMC Shadyside, Hillman Cancer Center, Children's Hospital of Pittsburgh, CONSOL Energy Center, and the Pittsburgh Zoo & PPG Aquarium. The Courtyard Pittsburgh Shadyside thoughtfully appointed guest rooms offer you a perfect place to work, relax, and recharge. Enjoy our fresh, plush bedding, modern and flexible spaces and well lit work space with free Wi-Fi at this Pittsburgh Shadyside hotel. Enjoy breakfast or a full dinner in The Bistro Restaurant. Relax in our indoor pool, fitness center or lounge. Valet Parking Fee on property is $17.88/Day. The perfect choice among Pittsburgh hotels, the Courtyard Pittsburgh Shadyside looks forward to exceeding your expectations! ... more less
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- Also Known As:
- Courtyard By Marriott Pittsburgh Shadyside Hotel Pittsburgh
- Pittsburgh Courtyard
- Pittsburgh Marriott