I've now been to 2 Steeler games at Heinz Field and I just love the place! The first game we went to (a few years ago), we parked at Station Square and took the ferry. That was epic! The stadium is just made to admire from the river! This time, we stayed at a hotel within walking distance and that was so much fun! There are so many fans to chat with along the way and it really gets your energy going. If you are going to a game, I recommend getting there an hour before the gates open and enjoy the atmosphere! When the gates opened, we went though the great hall and took our time looking at the exhibits, enjoyed the live band and had lunch.
Its funny reading the one star reviews. I live in a town in Minnesota that would barely fill half of Heinz Field and I have never been confused or lost about where to go. It is well laid out, security is very helpful, and getting in and out of the place with over 50 thousand other people is quite easy!