While visiting family in the Pittsburgh area, we stayed at the Residence Inn by the University. We chose this hotel because of the style of room. We wanted a larger room, with seperate sleeping areas, and we could all be together in with a kitchen area. We reserved a one bedroom and were confirmed a one bedroom and told that there maybe an upgrade available.
First, parking is on site but costs $13.50 per day with in and out free. But it is a bit confusing. You have to enter on the lowest level go to the terrace level to check in then return to the lowest level to get your things. There is no direct access to your room elevator. It isn't as bad as it sounds but is a little inconvenient.
Second, our room ended up being a studio. It was large but there was only one bed and the sleeper sofa was as usual very uncomfortable and we didn't have any privacy. Since we drove we decided to purchase one of those foam bed pads so that our daughter could sleep.
We had asked about the upgrade to a 2 bedroom and were told there weren't any available. They didn't tell us that we didn't get the one bedroom that we had reserved though.
Next, the room had several things that were missing and not working. The phone on the desk was dead; probably disconnected but we couldn't find the cord to hook it up. The closet doors were off the track. There were not enough towels, there were no pillows for the sleeper, and there wasn't a mattress pad for the sleeper.
The bed did seem to be broken or maybe it was the floor but it sloped to one side and during the night the person on the up side tended to roll towards the person on the lower side. Luckily cuddling is not a problem for us. ;)
Also, there were many dark stains on the rug and the silverware and dishes for the room were shorted.
The soft goods were taken care of but they never fixed the phone or the closet. We finally fixed the closet ourselves. We never reported the silverware or dishes shortage.
The heat was on constantly and the room was very hot, regardless of our turning the thermostat down. We needed to keep the windows open so that the room would cool down.
Those were the bad parts of the stay. Some of the good parts are the staff at the Residence Inn is very courteous and pleasant despite the fact the reported failures were not repaired we think the staff was excellent.
The breakfast that is included every morning was great. There was a wonderful variety of foods and a very nice selection of hot items to choose from. The breakfast alone offsets the cost of the parking to stay here.
The location is great. It is a bit off the highway but not that difficult to get to and there are so many wonderful sights to see, things to do and places to eat right in the area.
There is WiFi in the room or if preferred there is a wired connection available in the room as well. Overall the furniture is comfortable enough and the room that we had did have a very nice view of the terrace.
The hotel manager did say she was going to compensate us in some way for our inconveniences but so far we have not seen anything. But I would say that given the past experiences we have had with Marriott, she will follow through.
Marriott rates this hotel as a category 3 out of 7. We tend to agree or maybe slightly less, 2 out of 7. It is not horrible but we would probably see if there was somewhere else to stay before returning to this place.
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- Also Known As:
- Residence Inn Pittsburgh University/Medical Hotel Pittsburgh
- Pittsburgh Residence Inn