My wife and I stayed at this beautiful hotel for two nights. As soon as you walk in you know you are in a special place. The lobby is grand, warm and welcoming. The staff couldn't be nicer.. Especially Aron at the front desk! We were treated like royalty during our stay ... and the candy, treats and water at the front desk were nice touches. We highly recommend this hotel. Another nice feature is inexpensive parking lot across the street and the Ballys sports club next door with towel service, whirlpool, sauna and steam room. Good restaurants are also nearby nearby. PNC Park (Pirates) is just over the bridge and walkable. That being said we did have a few problems. Make sure you do not book a room near the housekeeping room on your floor... they bang the door all day long and was extremely annoying even after complaining several times. The door starts banging at 7:30am. Also the restaurant which is very nicely decorated, served cold oatmeal the first morning ... and we left after waiting for our food for over 1/2 hour the second morning as they seemed extremely understaffed. Others were walking out that came in before us so we knew it would be a while longer to get the pancakes we ordered. Overall I would highly recommend this hotel, even with the small problems, it is a treat.
- Free Wifi