My adult son wanted to go here for his birthday. We walked in, and a young woman was standing at the hostess station with her back to us- I thought she was also waiting to give her name; several minutes later, she turned around and said "Name and what's your phone number? I was slightly puzzled and felt this was odd but it turns out, she WAS the hostess. She then said 45 minute wait and I'll send a message to your phone. I told her we would wait there, and she said would still text me when our table was ready (very confusing as I was standing 3 feet from her and there were 5 tables that needed cleaned). she then AGAIN turned her back to me. Their customer service was one of the worst I have experience. We finally did get a table 45 min. later. The waitress then hands you a pad, and tells you to fill out what you want, and make sure you put our name on the bottom of the slip (again crap customer service) when I sat there, I was waiting for the cook to come out and throw the meat at me with a spatula and tell me to go cook it myself. Wake up Pittsburgh----this is crazy. For 3 people, 2 hour later, 3 burgers, a fries, onion rings,2 beers and 1 shake, poor service, sticky table- I am $70 poorer. When they handed me the bill, I was expecting to be TOLD to clean up after myself. Definitely a unique dining experience that made this birthday one to remember.
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