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“Outdated property, but good stay.”

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Holiday Inn Express Hotel & Suites Pittsburgh Airport
Ranked #44 of 71 Hotels in Pittsburgh
Certificate of Excellence
Reviewed February 15, 2014 via mobile

Marquis, front desk, was nice and helpful, as were other staff. Breakfast was good, as usual. The rooms were comfortable, but dated. Temperature was hard to regulate, but at least the heater was quiet in the room. They did not clear the overnight snow from steps at rear entrance. A cleaning lady was complaining to a coworker, not so quietly, in the hallway outside guest rooms, about which rooms she was being instructed to clean. I wish i had more positives, though it was not a bad stay, just somewhat unremarkable on the positive side.

Stayed: February 2014, traveled with family
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redavis616, Director of Sales at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this reviewResponded February 17, 2014

Dear Amy B;

First I would like to thank you for you comments and staying with us. I will be speaking with Housekeeping and maintenance about the other issues you pointed out. I am pleased to advise you that the Hotel is scheduled for renovation in the near future. Both rooms and exterior will be updated. We hope to see you back here real soon.

Sincerely,

Ralph

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Reviews (272)
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138 - 144 of 272 reviews

Reviewed February 12, 2014

My stay was below average. Not awful, but not good. The heating/AC unit was ancient. I was there 2 separate nights in 2 separate rooms.... both nights I had the same issue. I was unable to regulate the temperature and didn't sleep at all. It was either way too hot or freezing. At one point I woke up and it was cold, not chilly, freezing - like outside 30 degrees cold. I sleep very hot, so this was an exceptional occurrence that I woke up cold. When I changed the temp, of course then it was too hot to breathe and never got cooler after many attempts to fix it.
The carpet is so very worn and dirty looking. I'm sure its clean, it just looks awful. Beds are old and worn too.
The rest was ok. Breakfast was great and everything seemed clean.

  • Stayed: February 2014, traveled solo
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Thank njkrisko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redavis616, Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this reviewResponded February 14, 2014

We are sorry to hear that your stay with us was uncomfortable. We do have renovations starting very soon. We want every guest here at the Holiday Inn Express Pittsburgh/Airport to have a pleasant experience. I am happy to hear that you enjoyed the breakfast I will pass your comments on to the kitchen staff.
Thank You
Cindy F
Manager

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Reviewed January 21, 2014

My girlfriend and I were flying out of Pittsburgh to Great Falls, MT. Unfortunately, we had to leave friends and family on Christmas day to begin our adventure. We arrived on Christmas night and was greeted by a very friendly staff.
When we woke up the next morning, we noticed that it had snowed about 3 inches. Despite the roads not being plowed, the hotel shuttle ran on time and we were able to make our flight.
The complimentary breakfast was filling and the complimentary parking proved to be very safe and convenient.
The shuttle then picked us up after we called upon arrival. The driver dropped us off right beside our car. The shuttle, parking and breakfast are worth the price of admission.

  • Stayed: December 2013, traveled as a couple
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1  Thank PSUfan158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redavis616, Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this reviewResponded January 22, 2014

We are so Happy you enjoyed your stay , I will pass your positive comments on to our staff. We are proud of our staff here at the Holiday Inn Express Pittsburgh/Airport.
Thank you and Have a very Happy New Year!

Cindy F.
Manager

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Reviewed January 16, 2014

I have stayed here for over three weeks over the last year. I keep coming back for the following reasons:

Close to work
Inexpensive
Great Shuttle Service(They'll take just just about anywhere)
The Staff is great

I'm posting this review today after waking up to no hot water for a shower and it was 17 degrees outside. I'm still giving them a positive review even with this snafu. I can forgive them this one thing.

The rooms are clean, the breakfast and snacks they have are a welcome treat.

The shuttle is what sells me, I have never had to wait more than a few minutes.

There are tons of shops and restaurants in the area.

  • Stayed: January 2014, traveled on business
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1  Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redavis616, Director of Sales at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this reviewResponded January 21, 2014

Thank You for taking the time to post this review, We really appreciate your comments. We are sorry about the lack of hot water, we have taken care of that and hope that your next visit to the Holiday Inn Express Pittsburgh/Airport is enjoyable.
Thank You
Cindy F.
Manager

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Reviewed December 31, 2013

We make 3-week long oversea trips - and parking at the airport costs a ton - and getting super shuttle or taxi isn't cheap either. Holiday Inn Express has the Park & Stay package where the total cost would actually be lower than paying long-term parking in a nearby lot! So that alone makes it worthwhile. Though the hotel seems a bit old, the staff and shuttle drivers are all very nice. Upon arrival, the helpful staff opened a conference room to store our massive amounts of suitcases, so we don't have to drag them upstairs. The shuttle driver helped us to load without showing any displeasure. Upon our return, we called the front desk, and the shuttle arrived shortly to wait for us - before the luggage even arrived. Then he dropped us off at our van at the parking lot. When we stopped by to go to the restroom, the front desk staff offered us a fresh pot of coffee (and this was at 2 AM in the morning!!) ... how nice and thoughtful. This is definitely a place where the person-to-person service makes up for whatever that may need updating in the hotel facility itself.

  • Stayed: December 2013, traveled with family
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Thank Family_of_4PGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redavis616, Director of Sales at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this reviewResponded January 3, 2014

Dear Li_4Family:

We are pleased to hear the Great Comments about our Hotel and Staff. We will pass them along to the appropriate personnel. Regarding your comment about the Hotel seems old, we are excited to advise you that the Hotel is scheduled for renovation the first quarter of 2014. We hope you come back to see the "New Holiday Inn Express and Suites Pittsburgh Airport". We enjoy having you here.

Happy New Year,

Ralph

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Reviewed December 9, 2013

Me and wife took our first trip to the Burgh back in June for a Pirates game and this hotel was at a great price and close to numerous shopping and dining places. Loved our visit to the Burgh and will stay in this hotel everytime back. Close to everything you would need and a great staff and nice rooms.

  • Stayed: June 2013, traveled as a couple
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1  Thank Matt F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave H, General Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this reviewResponded December 10, 2013

Thanks for the nice comments about our hotel. I know you appreciate the location. It was nice to hear about comments on our staff. I will pass your comments to all of our staff.

Thanks again,


Dave Hutchison
General Manager

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Reviewed November 23, 2013 via mobile

This hotel is in serious need of updating! Our non smoking room smelled terrible!!! Paint chipping, mold in bathroom broken screen on patio door and over all very uncomfortable! They were able to give us a room that did not smell like smoke however it was an accessible room with no balcony and a different lay out... We were not impressed!

Stayed: November 2013, traveled as a couple
Thank TMMCslave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redavis616, Director of Sales at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this reviewResponded November 25, 2013

Dear TMMCslave:

Thank you for your comments, I will pass them along to the appropriate associates. I am sorry to hear you had a less than enjoyable stay. I am pleased to advise you that the Hotel is scheduled for a renovation in the very near future and your issues should all be addressed. We would like to see you come back and see what you think of the renovations.

Sincerely,

Ralph

Director of Sales

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Additional Information about Holiday Inn Express Hotel & Suites Pittsburgh Airport

Address: 5311 Campbells Run Rd, Pittsburgh, PA 15205-9739 (Formerly Country Inn)
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #44 of 71 Hotels in Pittsburgh
Price Range: $98 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Pittsburgh Airport 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
The all new completely renovated Holiday Inn Express Hotel & Suites Pittsburgh Airport, situated just seven miles from the Pittsburgh International Airport (PIT), provides a complimentary shuttle service to and from the airport along with several other comfortable amenities. With easy access to numerous popular Pittsburgh attractions, our hotel near the Pittsburgh International Airport (PIT) is the perfect place to stay during your next family vacation to Pittsburgh, PA. Enjoy a sports game at Heinz Field, PNC Park or Consol Energy Center, explore animal life at the Pittsburgh Zoo or visit friends at Carnegie Mellon and the University of Pittsburgh. Also close by is the Pittsburgh Botanical Garden and Settlers Ridge Park. Business travelers will be impressed with our superb Pittsburgh hotel accommodations. Along with a convenient location near several major businesses such as Bayer Corporation, FedEx Ground and the US Postal Service, our Pittsburgh Airport hotel offers three conference rooms with more than 1,000 sq ft of flexible hotel meeting space, as well as a business center complete with printer, fax and copier services. During your Pittsburgh vacation, take advantage of our great hotel amenities such as complimentary, hotel-wide wireless Internet access, an outdoor pool and our free hot breakfast bar served daily. Book your reservations now and enjoy our excellent Pittsburgh hotel deals and rates. The Holiday Inn Express & Suites Pittsburgh Airport participates in the IHG Green Engage program. We know sustainability is as important to you as it is to us - that's why we've made it easy for you to choose a hotel that shares your values. When you stay at an IHG Green Engage hotel, you become part of our worldwide effort to protect our environment. What is The IHG Green Engage system? The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact. Hotels signed up to the system can track how much energy, carbon and water they're using and how well they're managing waste. At the same time they can choose from over 200 activities designed to help them use fewer resources, improve their carbon footprint and reduce their water use. We created The IHG Green Engage system to help us design, build and run greener hotels. Every time you stay at an IHG Green Engage hotel you're boosting our efforts. How can you make a difference by choosing an IHG Green Engage hotel? We're one of the world's largest hotel companies which means every single thing we do can add up to a big difference, from smart design and carefully selected lighting to bio-friendly cleaning materials. By choosing an IHG Green Engage hotel you're helping too. Thank you. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Pittsburgh Airport
Holiday Inn Express Pittsburgh
Holiday Inn Pittsburgh
Pittsburgh Holiday Inn

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