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Reviewed 3 weeks ago

The shuttle service to/from the airport was very limited. The front desk receptionist when we arrived was not efficient or friendly. Called multiple times from the airport to get a shuttle pick up and the phone rang so many times it finally rang busy and I had to redial. Actually spoke to a person 3 times before actually getting info on when shuttle would arrive. Also website should say "pick up is at door #8" if that is the only place shuttle will stop.
The cable service went out each of the 4 days we were there. It would be out 30 to 60 minutes at a time - very frustrating!

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Erin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I was most disappointed with the cleanliness of the room, corridors, meeting rooms. The smell in the room seem old and stale. The carpets looked like they hadn’t been shampooed in a decade. The shower curtain was too short. Overall, I would not recommend this hotel, as it compares to the Hilton’s that I am accustomed to.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank shonmallory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTGreentree, General Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded 3 weeks ago

shonmallory,

Thank you for taking the time to share your feedback. We strive to create EXCELLENT experiences for our guests and will use your comments to continuously improve our service and product. We are excited to share that our meeting rooms and conference center corridors will have brand new carpet very soon. We hope you will be able to come see us and the improvements that we are making!

Sincerely,

Perry Ivery
General Manager
perry.ivery@dtgreentree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Totally average in every respect. Price charged was not justified by the experience provided. Wifi was not reliable and keep dropping out. Signing in to wifi was difficult because the connection wasn't stable enough to complete the process reliably. Internet seemed to be satisfactory if wifi was working. Room service was mediocre. I won't return.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank E6001ERwilliamk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

This property sells itself as being near the Pittsburgh airport. It is not. It is at least 20 minutes away from the airport. They advertise that they have an airport shuttle. They have exactly one driver and you will have to wait more than an hour to get the shuttle to the airport. The hotel is clean and the amenities are fine. But if your intent is to be near the airport and have a shuttle, this is absolutely the wrong property for you.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Second time staying at this location and both times had a great experience. Was in town for concerts both times and the shuttles to and from were perfect for someone not familiar with the city and driving there. Also, the tailgate parties were a blast! All around great experience and will certainly be back again.

Date of stay: September 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank kfrance1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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