This is one of the worst hotels I’ve stayed at. I’ve been using Hilton brand hotels since 2015. The room smelled like smoke. The shower was dirty. The sink drained slow. The hair dryer didn’t work. Don’t waste your money.More
- Free Wifi
This is one of the worst hotels I’ve stayed at. I’ve been using Hilton brand hotels since 2015. The room smelled like smoke. The shower was dirty. The sink drained slow. The hair dryer didn’t work. Don’t waste your money.MoreShow less
Thank you for taking the time to share feedback regarding your stay with us. We strive to provide an outstanding level of service and clean rooms to all of our guests. I am disappointed that your feedback is not reflective of that. We take comments from our guests very seriously. We will review your comments with our entire team and take any necessary steps to ensure that all of our guests have clean rooms and excellent service in the future. We hope to have the opportunity to welcome you back in the future and provide you with an EXCELLENT experience in which we typically pride ourselves in.
The shuttle service to/from the airport was very limited. The front desk receptionist when we arrived was not efficient or friendly. Called multiple times from the airport to get a shuttle pick up and the phone rang so many times it finally rang busy and I had to redial. Actually spoke to a person 3 times before actually getting info on when shuttle would arrive. Also website should say "pick up is at door #8" if that is the only place shuttle will stop.
The cable service went out each of the 4 days we were there. It would be out 30 to 60 minutes at a time - very frustrating!
I was most disappointed with the cleanliness of the room, corridors, meeting rooms. The smell in the room seem old and stale. The carpets looked like they hadn’t been shampooed in a decade. The shower curtain was too short. Overall, I would not recommend this hotel, as it compares to the Hilton’s that I am accustomed to.
Thank you for taking the time to share your feedback. We strive to create EXCELLENT experiences for our guests and will use your comments to continuously improve our service and product. We are excited to share that our meeting rooms and conference center corridors will have brand new carpet very soon. We hope you will be able to come see us and the improvements that we are making!
Totally average in every respect. Price charged was not justified by the experience provided. Wifi was not reliable and keep dropping out. Signing in to wifi was difficult because the connection wasn't stable enough to complete the process reliably. Internet seemed to be satisfactory if wifi was working. Room service was mediocre. I won't return.
This property sells itself as being near the Pittsburgh airport. It is not. It is at least 20 minutes away from the airport. They advertise that they have an airport shuttle. They have exactly one driver and you will have to wait more than an hour to get the shuttle to the airport. The hotel is clean and the amenities are fine. But if your intent is to be near the airport and have a shuttle, this is absolutely the wrong property for you.
Second time staying at this location and both times had a great experience. Was in town for concerts both times and the shuttles to and from were perfect for someone not familiar with the city and driving there. Also, the tailgate parties were a blast! All around great experience and will certainly be back again.