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“pool closed for repairs”

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DoubleTree by Hilton Hotel Pittsburgh-Green Tree
Ranked #23 of 74 Hotels in Pittsburgh
Certificate of Excellence
Reviewed April 29, 2014

Excellent facility Disappointed the pool was closed due to scheduled repairs. I was not notified about this in advance. Bed was outstanding and furniture was lovely. Room refrigerator was nice. Parking was inconvenient for many.

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded May 4, 2014

Claire,

Thank you for posting a review on Trip Advisor! We are disappointed that you were unable to utilize our pool during your stay with us. It will re-open on May 23rd and we would love to have you back in the future.

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,094 - 1,100 of 1,199 reviews

Reviewed April 28, 2014

The guest rooms had just been redone but it appeared they didn't touch the bathroom. The bathroom was in very poor shape and extremely small. The hotel was full and yet only had one restaurant open. Fitness center was well appointed.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded May 4, 2014

Thank you for posting a review on Trip Advisor. I will be sure to share your comments with my team. We look forward to creating an EXCELLENT experience for you should your travels bring you back to Pittsburgh.

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

This is an okay place to stay. Appears to be a converted Marriott Courtyard so the layout is not your typical DoubleTree layout. It is also tucked away and can be confusing to get to if you havent been there before. They staff was very courteous as was the cleaning crew. Had a nice stay.

  • Stayed: April 2014, traveled on business
    • Value
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Gerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded May 4, 2014

Thank you for taking the time to post a review on Trip Advisor! As you mentioned, this property has indeed just recently been renovated. In fact, we just celebrated our Grand Opening from the completion of a 20 million dollar renovation a few months ago. We hope that you will come back and visit us in the future and experience the EXCELLENT service we strive to provide.

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2014

The location was easy to access from the highway. The building was well maintained and the staff was friendly. What I do not understand is why hotels such as yours feel the need to charge for Internet services. Budget chains are able to provide this service as no additional fee, why not DoubleTree? I had a minor issue with noise from another room (yippy dog). When I brought it to the attention of the front desk, they immediately sent up someone to address the issue. The staff was incredibly friendly and helpful. They really made me feel at home. The beds were the memory foam type. Not my favorite, but I slept well so no complaint.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded April 28, 2014

Thank you for staying at the Doubletree by Hilton Hotel Pittsburgh Greentree. I am thrilled to hear that our staff was incredibly friendly and helpful, as this is the type of service we pride ourselves in. I will be sure to share your comments with my entire team. Come back and see us again soon.

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2014

Staff and facilities were both excellent. Only negative was shuttle limitations. Was told they were trying to improve range so it could at least get you to sporting events. The fitness center, pool/hot tub area and bar were all very good.

  • Stayed: April 2014, traveled as a couple
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded April 28, 2014

Thank you for posting a review on Trip Advisor! We pride ourselves in providing EXCELLENT service and glad that you found that to be true. Please feel free to contact me directly should you return to Pittsburgh. I will glad to assist in providing necessary information to make your travels to wherever you need to be in Pittsburgh simple and convenient. We hope to see you again soon. Go Bucs!

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

attended a conference at this hotel. rooms were nice, and all went well. When there is a conference at a large hotel, it's difficult to rate on the same scale that you would rate if you were just staying at a hotel in a non-conference environment. It's difficult to process and take care of that many people (hundreds of people) and expect perfection. The hotel staff did a very good job, and I enjoyed my stay.

Room Tip: stay in tower 3, if possible
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  • Stayed: April 2014, traveled on business
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Thank loist51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded April 28, 2014

Lois,

Thank you for sharing your experience on Trip Advisor! We appreciate your kind comments and hope to be your choice in hotel and/or meeting venue in the future.

Warmest Regards,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2014

We were surprised and delighted by the large room, c/w board table and kitchen at the Doubletree in Charlotte NC. But tonight, a day later, we are in a room so tiny, we could fit it in the reception hall of last night's stay.

Pittsburgh has always been a hard choice for dog-friendly hotels, and it is the right place to stop on our annual spring migration from our winter home in Florida to our full time home in Toronto.

This one won't go on the 'return' list for next year I would think.

Our room on the 14th floor might lead you to believe it is in a tower. Wrong; it is up a hill and the window, set high in the wall has grass outside at the level of the window bottom.

Parts of the hotel are being renovated (apparently it was a Radisson), and it sure can use it.

It's not up to the standards we expected from a Doubletree.

Room Tip: Avoid the 14th floor!
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  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Charles P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded April 28, 2014

Thank you for sharing your experience on Trip Advisor. We value all feedback, good and bad, as it helps us to identify what we do well and what areas we can improve to continue creating EXCELLENT experiences for our guests. The next time you are in the area we would love to have you come back and have the experience we typically pride ourselves in creating. Thank you once again for your comments.

Have an EXCELLENT day,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Pittsburgh-Green Tree

Address: 500 Mansfield Avenue, Pittsburgh, PA 15205-4353
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Pittsburgh
#13 Family Hotel in Pittsburgh
#15 Romantic Hotel in Pittsburgh
Price Range: $97 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Pittsburgh-Green Tree 3.5*
Number of rooms: 465
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Pittsburgh - Green Tree is located only 3 miles from downtown. We invite you to enjoy hotel shuttle at no charge to Pittsburgh International Airport 15 minutes away, 40,000 sq. ft. of event space, spacious guestrooms and suites, as well as a full service restaurant and sports bar, complimentary WiFi, business center, fitness center and an indoor/outdoor pool. ... more   less 
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Also Known As:
Radisson Green Tree
Radisson Hotel Pittsburgh
Radisson Pittsburgh
Pittsburgh Radisson

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