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“Nice stay, comfortable bed”

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DoubleTree by Hilton Hotel Pittsburgh-Green Tree
Ranked #25 of 72 Hotels in Pittsburgh
Certificate of Excellence
Reviewed February 9, 2014

Stayed here for one night. Airport shuttle is convenient and shuttle driver was great. Check-in is always a pleasure at DoubleTree when they hand me that cookie! Staff was wonderful, and lobby is modern, yet warm. My room was clean and the king size bed was really comfortable. Free wireless internet was easy to use and worked well. Bathroom has enough counter space, and shower pressure was good. Nice flat screen TV and a desk with plenty of workspace. Fitness room is great with a lot of options and there is also an indoor pool. I didn't eat in the restaurant, but I bought a salad at the cafe next door to it and it was fresh and tasty, and prices were very reasonable.

  • Stayed: February 2014, traveled on business
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1  Thank theokitty916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded February 12, 2014

Thank you for posting a review on Trip Advisor. I will be sure to recognize our shuttle drivers and the rest of the team on a job well done. The Marketplace and Bistro is a great amenity with reasonable prices that we are proud to offer, and are glad you had the opportunity to experience it during your stay. We hope to see you soon and we will be sure to warmly welcome you back with a fresh, hot cookie!

Warmest Regards,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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1,080 - 1,086 of 1,138 reviews

Reviewed February 5, 2014

we were here for a hockey tourney. the hotel is about a 20 minute drive from downtown Pitt. so if you are not playing hockey you might want to stay closer to the downtown. For the kids this place was great. Nice rooms, room to run and a good bar area for the dads to watch the hockey games on Saturday night and relax. The boys loved the pool area and the breakfast buffet was excellent.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded February 12, 2014

We love being a host hotel for the youth hockey tournaments in Pittsburgh! We are thrilled to hear that you found our property convenient and comfortable for your stay. We hope to see you the next time your travels bring you to Pittsburgh.

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

I stayed while on business for two nights and was billed for three. On check-in, I was told that my card did not go through, so I paid with cash for the first night. After work the next day and using an ATM, I paid cash for the second night. When I got home, my online personal account showed that they went ahead and billed, and got paid for, another nightly fee. Upon addressing this to the Accounts Receivable manager, I was told to prove my claim. I emailed all receipts, even the initials of the clerk who accepted my CASH. She left a message that I am wrong (???) Called, can't get her on the phone. As of now, NO RESPONSE!

  • Stayed: January 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
4  Thank Shirley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded February 3, 2014

Shirley,

Thank you for posting a review on Trip Advisor. We appreciate all of our guests' feedback, as it helps us to identify what we do well as well as where we can improve to create excellent experiences. I understand that this billing error has been corrected for you. We do apologize for the short delay. Please contact me directly should there be anything further we can assist you with or if you wish to provide further feedback. I hope that your stay, overall, was a pleasant one.

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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Reviewed January 29, 2014

Rooms and hotel have recently undergone a renovation. Brand new furnishing, beds, etc. Room was clean, beds very comfy, new carpet. The bathroom was on the small side. Hotel has a bar, restaurant and coffee shop. You have to drive into the city about 5 mins. Good place to stay for business.

Stayed: January 2014, traveled on business
Thank designdane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded February 2, 2014

Thank you for sharing feedback regarding your recent stay with us. We value all feedback and thank you for being a Top Contributor on Trip Advisor. As you mentioned we just completed a 20 million dollar renovation and are glad you found our new look appealing. We hope your travels bring you back to us in the future.

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

It was a great hotel with a lot of amenities and comfortable rooms. It was a perfect distance to downtown. The service was excellent. The staff was pleasant and very friendly. The pool and fitness center was up to date and well maintained. It was easy to get to off the highway with a very quiet location. We had a nice weekend and will stay here again.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Luther T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded February 2, 2014

Luther,

Thank you for the great review you shared on Trip Advisor! I will pass on your comments to my team and "pat them on the back" for a job well done. We look forward to seeing you in the future.

Regards,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

Our stay was excellent. The rennovated facility is beautiful, we enjoyed great meals on the property, and most importantly the staff was excellent! Highly recommend you visit them the next time you are in town.

  • Stayed: January 2014, traveled with family
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1  Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded February 2, 2014

Steve,

Thank you for the EXCELLENT feedback. We strive to create EXCELLENT experiences for every one of our guests and we hope that we can welcome you back soon.

Warmest Regards,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

During a two month stay a few years ago, I found the staff very courteous and friendly, always willing to help for all work. Their services from airport to airport (sending vehicles for pick up on complimentary basis), luggage handling, facilities, cleanliness, food, entertainment, etc were really memorable.

  • Stayed: February 2013, traveled on business
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1  Thank Indrajeet1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded February 2, 2014

Thank you for sharing your experience with us. We are glad that it was memorable and we hope you stay with us in the future should your travels bring you back to Pittsburgh!

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Pittsburgh-Green Tree

Address: 500 Mansfield Avenue, Pittsburgh, PA 15205-4353
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Pittsburgh
#15 Romantic Hotel in Pittsburgh
#18 Family Hotel in Pittsburgh
Price Range: $99 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Pittsburgh-Green Tree 3.5*
Number of rooms: 465
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Pittsburgh - Green Tree is located only 3 miles from downtown. We invite you to enjoy hotel shuttle at no charge to Pittsburgh International Airport 15 minutes away, 40,000 sq. ft. of event space, spacious guestrooms and suites, as well as a full service restaurant and sports bar, complimentary WiFi, business center, fitness center and an indoor/outdoor pool. ... more   less 
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Also Known As:
Radisson Green Tree
Radisson Hotel Pittsburgh
Radisson Pittsburgh
Pittsburgh Radisson

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