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“A disappointment” 2 of 5 bubbles
Review of The Mansion at Maple Heights

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The Mansion at Maple Heights
Ranked #9 of 10 Pittsburgh B&B and Inns
italy
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A disappointment”
2 of 5 bubbles Reviewed April 5, 2014

I definitely expected more. Had the 1-King bedroom (room #2).
Problems: the room is not very clean, and not very well decorated (it feels empty and sad). It needs a small electric heater to stay warm. Really, some plants would not hurt.
If you are a solo traveller: there are only 5 rooms, and in low season you are literally there alone - creepy and not fun.
Wi-fi was a mess. While the innkeepers did their best to help, it kept having problems.

I'd give one star (the owners and the management deserve 0) except that the young guys working there were really nice. Thumbs up for them.

Room Tip: Either you are many and book the whole place, or rather go somewhere else!
See more room tips
  • Stayed March 2014, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Bob_italy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MansionMapleHeights, Owner at The Mansion at Maple Heights, responded to this review, July 4, 2014
I'm sorry that you didn't enjoy you stay as much as most of our other clients that have left reviews on Tripadvisor. Clearly the night that you stayed is the exception to the normal experience and we apologize for that. We will take your suggestions into consideration as we continue to for to improve our quality of service. Thank you for choosing the Mansion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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130 reviews from our community

Traveler rating
    69
    23
    14
    15
    9
See reviews for
40
57
9
10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 2, 2014

This has been by far the best experience that we have had at this establishment. We have been planning these weekends now each year for a few years now, and it gets better every time. The innkeeper, Dennis and chef, James, make you feel special and comfortable. From the moment you enter, to the moment you leave, they are always there to help with bags, towels, or anything else in between. The services provided are always top notch - the mani/ pedi ladies are wonderful, the makeup artist very sweet, and massages are just what the body and soul needed. The house is beautiful - stained glass, staircase, spacious rooms. The media room is perfect for hanging out and watching great "chick flicks". Rooms are clean, beautiful furniture, full of character and charm. James is truly a talent in the kitchen, and can make just about anything you could think of - always so delicious! We will be back next year, same time, for more adventures and pampering!

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kubes2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, Pennsylvania, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 5, 2014

I called the week before our arrival to inquire about their policy of last minute reservations. My husband was having surgery in Pittsburgh, and we wouldn't know what time he needed to be at the hospital until the day before. I was told that is not a problem as long as they have rooms available. I made the reservation the day of our stay online, then called to confirm. They were very accommodating. When we arrived, we were greeted by the innkeeper who showed us to our room which had soft music playing! Our room was very spacious, clean and comfortable. There was a kitchenette available for guests. Because we had to be at the hospital very early, the chef made breakfast earlier for us and was VERY accommodating to our schedule. A nice hot cup of fresh coffee, a delicious omelet, sausage and toast! We enjoyed our visit with the innkeeper as well as our stay! The only downside of our stay is that it wasn't long enough! We would have loved to stay a few days. We are hoping to go back with friends this spring!

Of note, it was only a mile from Oakland. It took us approx 10 minutes to get to the hospital in rush hour traffic which was a plus for us! If you are a patient of a local hospital and need to be at the hospital early, it's worth a phone call to see if they can make an exception to accommodate your early breakfast needs as well as your last minute reservation!

Room Tip: We had Room 2 and it was very nice!
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TheBelsarInn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 21, 2014

We had a wonderful time here. Our room was amazing. We were in Room 1. It is a suite. The bathroom had a rain shower and the side jets,there was a soaking tub and a huge King size bed. The view of the city was awesome. Dennis the Inn Keeper was attentive to every detail. James the chef made the most awesome omelette. I plan on going again. This place was super!

Room Tip: Room 1. It's a suite and worth it!
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 4dakz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delray Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed November 1, 2013

We arrived exactly on time in Oct. 2013 and our room wasn't ready. We waited about half an hour and were shown to a room that was very cold, drab and with very dirty carpets. We didn't realize til bedtime that our linens had most likely not been changed from previous guest as there were two used tissues inside the VERY wrinkled sheets. Not til next morning did we realize we only had one bath towel for 3 of us.
Staff turned on heat for us but during the night it was stuffy and hot with all windows nailed shut.
Worst of all is that I mentioned all this to young man on weekend duty who told me manager would call me. He didn't. Even after I left TWO messages.
Avoid at all costs.

  • Stayed October 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank DelrayDewey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Everson, Pennsylvania, United States
2 reviews
5 of 5 bubbles Reviewed October 16, 2013

We have stayed at this place several times and just love it. My boyfriend and I like to try different Bed and Breakfasts every couple months but still keep coming back to this one. Very spacious and private. Rooms are clean and beautiful! Can't wait to stay again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Angie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 6, 2013

My husband and I stayed at the Mansion for a weeknight in September. We had no problems at all with the staff- they were all accommodating and friendly from reservation through check-out. The mansion itself is in a great location in Pittsburgh, tucked away, but still right in the city. We stayed in Room 4 and it was very spacious and comfortable. We had clean sheets and towels. Breakfast was very good and the chef was really nice. I must have had higher expectations overall based on the Mansion's website, though, because I thought the walls and carpeting in our room and the upstairs hallways and common area needed attention. Everything's renovated nicely, but just didn't seem clean or well kept. It didn't affect our stay, just didn't fit the impression I had before we arrived.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank danabama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mansion at Maple Heights

Property: The Mansion at Maple Heights
Address: 5516 Maple Heights Rd, Pittsburgh, PA 15232
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #9 of 10 B&Bs / Inns in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Mansion at Maple Heights 3*
Number of rooms: 5
Official Description (provided by the hotel):
You need to look no further than The Mansion at Maple Heights for a softly sophisticated and alluring getaway in the middle of Pittsburgh, walking distance to the University of Pittsburgh and Carnegie Mellon University.The Mansion has five fully renovated bedroom suites with all the amenities you require. Perfect for business travelers and visitors of the country's Most Liveable City, The Mansion is a premiere Pennsylvania Bed and Breakfast. ... more   less 
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Also Known As:
The Mansion At Maple Heights Hotel Pittsburgh

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