Pay attention to the negative reviews of this B&B which appears to accommodate guests as an afterthought to renting the place out for weddings. The location off a steep, narrow, dark road, is not handy for walking around the neighborhood, but it is very private. There is no 24/7 inn keeper. We were checked in by a downtown looking young man with a baseball hat who gave us the list of "instructions" including the phone number to reach him in case there was a problem. When we returned from dinner the mansion was quiet, dark and empty. It felt like we were breaking and entering an unoccupied house.
The room itself was spacious and elegant; however, like the rest of the place, it needed more furniture. The towels were small (my husband commented that they were smaller than a high school gym) and matched the scale of the tiny, wrapped bar of soap. The plumbing rattled like a crashing plane.
Breakfast is served between 8 and 10 but when we entered the room at 8:20 there was nothing out - no juice, no coffee. Just a grumpy guest, or maybe the owner, who declined to acknowledge our cheery "good morning." We went into the kitchen and yelled. A young man in a chefs outfit said he would get to us. Ten minutes later coffee and juice appeared and then he took out order. Half an hour later the food arrived. The hash browns were a fried slice from a food service loaf, the cool cheese omelette was made with something other than real eggs and inside was cheez whiz. Inedible.
When leaving we had no idea how to check out or use the clicker to open the gate and return the keys to the hotel. We left a message on the number included on the instruction sheet and NEVER got a return call. The so-called chef clicked us out. We would never go back.
The basic problem with this place is the lack of an on site innkeeper, especially important if you have a barren mansion. You have the sense that the place is run on a shoe string by an owner who has never stayed in a European hotel or a homey American bed and breakfast. Guests should not feel resented, they should feel welcomed.
- Official Description (provided by the hotel):
- You need to look no further than The Mansion at Maple Heights for a softly sophisticated and alluring getaway in the middle of Pittsburgh, walking distance to the University of Pittsburgh and Carnegie Mellon University. The Mansion has six fully renovated bedroom suites with all the amenities you require. Perfect for business travelers and visitors of the country's "Most Liveable City." The Mansion is a premiere Pennsylvania Bed and Breakfast. ... more less
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- Also Known As:
- The Mansion At Maple Heights Hotel Pittsburgh