We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not as nice as the Fairmont”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Westin Convention Center Pittsburgh
Ranked #24 of 71 Hotels in Pittsburgh
Certificate of Excellence
GreenLeadersGold level
Reviewed September 10, 2013

We had a not-so-nice time staying at the Westin. Usually we stay at the Fairmont, but decided to try the Westin this trip. Basically, the room, furnishings and bathroom were just okay, not upscale based on our experience at other Westins. Also we had two scary experiences - the first is that there were what appeared to be blood stains on the pillow cases. That was noticed before we slept in the bed. In addition, a person identifying himself as being from Housekeeping, burst into our locked room, explaining that he didn't know the room was occupied. That was REALLY uncomfortable, particularly for my wife who was near the door. How unprofessional was that? Needless to say, we're going back to staying at the Fairmont. It's at a siilar cost, but a much nicer hotel in every sense - lobby, spa/workout facilities, rooms....

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank YandB_LabLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this reviewResponded September 20, 2013

Thank for you telling us about your experience at the Westin. We are very sorry about what you encountered, as that is certainly not up to the Westin brand or hotel's standards. We have passed your comment on to our houskeeping manager and hotel management team to make sure this does not happen again. We hope that you give our hotel another chance in the future. Thank you.

Be Westin.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (789)
There are newer reviews for The Westin Convention Center Pittsburgh
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

756 - 762 of 789 reviews

Reviewed September 10, 2013

We stayed here for one night while visiting the city. The rooms are nicely updated, the beds comfortable, and the shower was excellent (rainfall shower head and a modern handheld shower head). It did smell funny when we entered the room, almost like a skunk, but this either subsided or we got used to it. Noise wasn't too much of an issue, although we could definitely hear street noise. The air conditioning fan is pretty quiet, so if you usually use the fan for white noise or to block out other noise, bring your own. Self-parking is available in a garage under the hotel for $20/day. Pricey, but what I'd expect for a downtown hotel. Overall, a decent hotel and as long as you don't have lofty expectations, you will be satisfied.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank eess1225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this reviewResponded September 20, 2013

Thank you for your comments! We are renewed after hearing you enjoyed our heavenly bed and bath! The rainfall shower are been a huge hit! We would like to apologize that you experienced a smell in your room when you arrived, and we hope your stay was not spoiled because of it. We hope that you join us the next time you are in Pittsburgh for a refreshing stay. Thank you.

Be Westin.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

We stay here on a pretty regular basis when visiting Pittsburgh. Always very clean. Rooms are pleasant and updated. Rooms don't seem to cool too well, so set the thermostat low! Some fantastic views if you get a room facing PNC Park/Heinz Field. Pool is basically a lap pool, and the hot tub is large, but a little outdated and in need of a facelift. Overall, a good place to stay.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wameans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this reviewResponded September 20, 2013

Thank you for your loyalty to the Westin! It is always refreshing to hear that we have guests that come back time after time, and is truely the reason why we stay in business! We are very lucky to be positioned in such a great location and can enjoy that wonderful views of the city! We look forward to welcoming you back on your next trip to Pittsburgh! Thank you.

Be Westin.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

Great hotel and close to all sporting events. Was disappointed that the front desk staff would not let a group of people staying at the hotel use the Restroom after 2 AM instead telling us that we had to use our rooms which was very inconvenient considering we were chatting in the lobby.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this reviewResponded September 20, 2013

Thank your for choosing to stay with us for your football trip! We are glad that you enjoyed our convenient location to all of the great sporting venues in Pittsburgh! I apologize for the inconveience we may have caused you but due to security policies and cleaning we must lock public space after the bar closes. We hope that you come back and visit us the next time you are in town for a game! Thank you.

Be Westin.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2013

This hotel was clean, and the staff were very friendly. The location was in a nice area and was close to practically everything!

My friends and I decided to go on a walk around Pittsburgh and we were able to cover pretty much all of downtown, which was really neat.

My only negatives would be that they seem to look for any opportunity to get more money out of you. Parking was $20 for 24 hours, and if you were there for only a few minutes it cost... I think around $8, which seemed ridiculous.

Also, I decided that I would ask to use their printer to print my ticket for an event we were going to. I assumed it wouldn't be a problem and I was directed to the 'Business Center'. At their 'Business Center' they charged $7.50 to use the computer for less than 15 minutes, and a dollar for every black and white page that you print. I used it because I really didn't have a choice, but I was really surprised by the cost.

You would think that for the price of this hotel they would have a complimentary computer for guests to use, and maybe a fridge in each of the rooms? Or a continental breakfast?

This hotel was nice and clean, but be prepared to pay more than you expected.

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
Thank Jennifer O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this reviewResponded September 20, 2013

Thank you for your review! We appreciate all of your feedback and are energized to hear that you found our staff to be friendly and enjoyed our hotel! Unfortunately the city owns our parking garage and is open to the public, so that is why prices may see a bit high! Thank you again for all of your feedback and we hope that you come and retreat with us again soon!

Be Westin.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

Nice hotel, room, bar, raw bar. Our only complaint was the Valet Staff and two bartenders. They always seemed to be in their little glass box. Also were not very helpful. I believe that we were invisible to the female bartender She waited on several people who sat at the bar well after us. Another night, there was no room at the bar so we sat at small cocktail tables, a bartender/server (not sure what he was) rudely told us that there was no service there, but since we were already there he would bring us drinks. We said we sat there because we were expecting more for our party and there was no room at the bar. He did serve us but he was very rude at the beginning.

Other than the above people, we had a great stay at the Westin.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this reviewResponded September 20, 2013

Thank you for choosing the Westin Convention Center. We are happy to hear that you enjoyed your time with us. We would like to apologize for the experience you had with the valet and bartenders, and we have let our management team know about your issues. We hope that you join us again the next time you visit Pittsburgh! Thank you.

Be Westin.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

This hotel is next to the covention center and is easy walk to PNC (15 min walk) or Heinz (20 min walk). Parking is easy and $20 a night for self-park.

Only complaint would be the bed and linens...It did not seem to be up to Westin standards.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nick007FSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this reviewResponded September 12, 2013

We appreciate your feedback and your comments! Our location is certainly great for all of the major attractions and Pittsburgh and we are happy you were able to take advantage of that! We apologize that our Heavenly bed did not exceed your expectations and our mangement team has been made aware of your concerns. We hope you give us another chance in the future to show that we strive to go above and beyong Westin standards. Thank you.

Be Westin.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Pittsburgh hotels
0.4 mi away
Fairmont Pittsburgh
Fairmont Pittsburgh
#5 of 71 in Pittsburgh
838 reviews
0.4 mi away
Renaissance Pittsburgh Hotel
0.0 mi away
Courtyard Pittsburgh Downtown
Courtyard Pittsburgh Downtown
#37 of 71 in Pittsburgh
451 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Kimpton Hotel Monaco Pittsburgh
0.3 mi away
Omni William Penn Hotel
Omni William Penn Hotel
#6 of 71 in Pittsburgh
4,204 reviews
0.4 mi away
Pittsburgh Marriott City Center
Show Prices
Show Prices
Show Prices

Been to The Westin Convention Center Pittsburgh? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Convention Center Pittsburgh

Address: 1000 Penn Ave, Pittsburgh, PA 15222-3835
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pittsburgh
#5 Luxury Hotel in Pittsburgh
#13 Business Hotel in Pittsburgh
#17 Romantic Hotel in Pittsburgh
Price Range: $194 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Convention Center Pittsburgh 4*
Number of rooms: 616
Official Description (provided by the hotel):
Downtown energy meets restorative sleep at our Pittsburgh hotel. Immerse yourself in the heart of the Pittsburgh with a rejuvenating stay at The Westin Convention Center, Pittsburgh. Explore the downtown area with a stroll through the Strip District, dine in great restaurants, or take in a game in one of America's greatest sports cities. Directly connected to the Pittsburgh Convention Center, we are steps away from countless local attractions. Welcome to the Steel City. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, Starwood, Priceline, TripOnline SA, Hotwire, Cheap Tickets, Cancelon, getaroom.com and HotelQuickly so you can book your The Westin Convention Center Pittsburgh reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Convention Center Pittsburgh Hotel Pittsburgh
Westin Hotel Pittsburgh
Westin Pittsburgh
Pittsburgh Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing