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Reviewed September 4, 2013

Nice hotel, room, bar, raw bar. Our only complaint was the Valet Staff and two bartenders. They always seemed to be in their little glass box. Also were not very helpful. I believe that we were invisible to the female bartender She waited on several people who sat at the bar well after us. Another night, there was no room at the bar so we sat at small cocktail tables, a bartender/server (not sure what he was) rudely told us that there was no service there, but since we were already there he would bring us drinks. We said we sat there because we were expecting more for our party and there was no room at the bar. He did serve us but he was very rude at the beginning.

Other than the above people, we had a great stay at the Westin.

  • Stayed: September 2013, traveled as a couple
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Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center, Pittsburgh, responded to this reviewResponded September 20, 2013

Thank you for choosing the Westin Convention Center. We are happy to hear that you enjoyed your time with us. We would like to apologize for the experience you had with the valet and bartenders, and we have let our management team know about your issues. We hope that you join us again the next time you visit Pittsburgh! Thank you.

Be Westin.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

This hotel is next to the covention center and is easy walk to PNC (15 min walk) or Heinz (20 min walk). Parking is easy and $20 a night for self-park.

Only complaint would be the bed and linens...It did not seem to be up to Westin standards.

  • Stayed: September 2013, traveled as a couple
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Thank Nick007FSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center, Pittsburgh, responded to this reviewResponded September 12, 2013

We appreciate your feedback and your comments! Our location is certainly great for all of the major attractions and Pittsburgh and we are happy you were able to take advantage of that! We apologize that our Heavenly bed did not exceed your expectations and our mangement team has been made aware of your concerns. We hope you give us another chance in the future to show that we strive to go above and beyong Westin standards. Thank you.

Be Westin.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Good location. Very nice fitness center and pool. Friendly staff. Rooms very nice size and quite. There were some refrigerators available but had to ask for one on first come first serve basis. Food at breakfast Buffett was a little high for the selections available. Great breakfast places a short walk down street.

  • Stayed: August 2013
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Thank Munp96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center, Pittsburgh, responded to this reviewResponded September 12, 2013

Thank you for choosing the Westin Convention Center Pittsburgh. We are energized to hear that you enjoyed your time here with us and found our staff friendly! We are very lucky to be in such a prime location to all the best restaurants in the city and we hope you come back to enjoy more soon! Thank you.

Be Westin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

This hotel was built as a Vista, which was a more upscale brand than Westin. But Westin adapted to the environment fairly well, even though the whole Westin Green thing does not really go with the decor. The luxury is definitely gone, but the service and overall hotel is adequate.

The restaurant is outsourced I think and it has a big disconnect from the hotel. Our room was nice, on a high floor with a great view, and they upgraded us to a "suite" which at the desk sounded delightful, but upon entry to the room, we found our 'suite' was some sort of Westin Workout room and had a treadmill, elliptical, weights and a yoga mat instead on a living room. We laughed and thought that maybe they were trying to tell us something. The TV is hard to operate and movies are outrageously expensive. I also felt that for a weekend in Pittsburgh ( we were there for a wedding) the rates were very high. Had I known a brand new Fairmont had opened and the rate was the SAME as we were paying for the Westin, I certainly would have been there.

Room Tip: The higher the better; the top floor used to be a Hospitality Suite floor so the rooms are big and quite.
  • Stayed: August 2013, traveled with family
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Thank OneGladiator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Public Relations Manager at The Westin Convention Center, Pittsburgh, responded to this reviewResponded September 12, 2013

Thank you for taking the time to write a review. We appreciate your feedback and take your comments seriously. We are sorry you did not have the experience you were hoping for. We are undergoing some modern upgrades to the hotel in the next coming months and are excited of the new changes to come. We hope that you give us a chance to restore our brand to you in the future. Thank you.

Be Westin.

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Reviewed September 3, 2013

We stayed at the Westin during a very warm summer weekend. The Westin was very convenient for our downtown destinations. I found that staff very friendly and cooperative. Considering the heat and our long day events, we appreciated the tlc. Our room was very well equipped and designed for comfort. Also, some very good eateries within walking distance.

Room Tip: If you are a member of their frequent stays, they will put you on a "member floor" where you get certain amenities.(bottled water...)
  • Stayed: June 2013, traveled as a couple
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Thank JosiLuv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center, Pittsburgh, responded to this reviewResponded September 12, 2013

Thank for you taking the time to write a review! We appreciate your kind words about our property and glad you found it so comfortable even with the hot weather outside! We hope to welcome you back very soon! Thank you.

Be Westin

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