We have been staying here (unfortunately) since July 19th as we are looking for a house and this is not the first time that this has happened,.
The first time it was for -1- night (which was $74.10 w/ tax). They "extended" our stay which caused a HOLD to be placed on my account. After 2 weeks, the hold disappeared and the money never got placed into my account (so therefore I double paid for the SAME night).
THIS TIME, however... was for -3- nights. I told Diana that I wanted to extend the stay by 3 nights. She said ok and processed my card. Immediately a hold showed up. Then she said my card was declined because OF A MISTAKE **SHE** MADE. I got charged 222.30 for the 3 nights (currently listed as pending) and last night Management told the front desk worker (Mike) to deactivate our keycards (as we were staying there for free, which is NOT the case). After explaining the situation and the fact that I had medication in the room that I needed, he reactiivated the cards (reluctantly, as he didn't want to lose his job).
Most of the staff have been like rats jumping ship since the new management took over and after last night having them deactivate our cards was the final straw. We have been here for a month. We always paid on time. We have sunk over $2,200 into this hotel during our stay and only requested our rooms to be cleaned when it was actually REQUIRED BY LAW (once every 3 days).
We should not have to double pay for a stay at a hotel. Honestly, at this point, I don't think I will EVER stay at another Super 8 motel. Yes, the rooms are clean and most of the staff are sweethearts... the new owners don't understand customer service.
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- Also Known As:
- Super 8 Motel Pittsburgh-Harmarville Hotel Pittsburgh
- Super Eight Pittsburgh
- Super 8 Pittsburgh
- Pittsburgh Super Eight
- Pittsburgh Super 8