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Reviewed June 3, 2012

Just left the Priory Hotel 6/2/12. This hotel is in a very bad neighborhood. Directly across the street is a public housing hi-rise, the genral area is run down and scary. The type of area that if you got off the highway by accident and saw the crack heads wondering the streets like we did you would turn around and get right back on. The rooms are extremly small, the batroom is 5 x 5 with a pedistal sink. No place for a can of shaving cream, Our blow drier was so old it would not even move a piece of tissue paper. The shower is 2 x 2 an the head looks like it was original 80 years old, we had to have the hot water on without the cold on at all and it was luke warm. They say the bed was a Queen but really it was more like a twin. The TV was maybe a 19" with bad reception on a very small table. No closets just one 100 year old four leg dresser. We got back to the hotel from a night at the Casino and the front door was locked, no sign as to why. After a few swift bangs a faint voice came across the intercom wanting to know who are and what we wanted. This is after they assured me the area was safe!!!The parking is a gravel lot fenced on three sides with signs all around stating the Priory is not resposable for anything that happens to your car, period. The only bright spot about his place is the shuttle driver Henry, he is fantastic. He went out of hus way to get us where we wanted to be and back again safely.

Room Tip: Don't book here
  • Stayed: June 2012, traveled as a couple
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4  Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnEGraf, Owner at The Priory Hotel, responded to this reviewResponded June 7, 2012

At the outset, let me state that I and our staff are disappointed that this guest seemed to have a less than satisfactory experience with our hotel. It is our goal to make each guest's stay comfortable, peaceful and relaxing, and we are sorry that this did not occur for this guest. That said, we never received a complaint from this guest directly, either during or after his or her stay, and if we had we would have gladly reached an accommodation with this guest. The first we heard from this guest is when he/she posted this review, his/her sole posting on Tripadvisor.

Troublingly, this review is also riddled with inaccuracies. For starters, our neighborhood, Deutschtown, is a lively, historic neighborhood with many restored homes and high housing values and one of the lowest crime rates in the city. The "public housing project" across the street from our hotel is a high rise for senior citizens. With regard to this guest's complaints regarding his or her guestroom, I will note that ours is a historic hotel, adapted from an existing building (a 19th century Benedictine monastery). Each room in our historic wing has a unique footprint, and in some rooms we had to install armoires instead of closets. Nevertheless, we have in excess of 20,000 guests stay with us over the course of a year, and this is the first time I can recollect hearing criticisms of our bedrooms in the same fashion as this guest. I hope that readers of this review take it in context, and do some more research regarding our property and Deutschtown in general. If so, I think they will see why our property consistently gets many excellent ratings from guests

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Reviewed June 1, 2012

An old Benedictine monastery restored as a "Euro-Style" hotel, The Priory is a unique venue with terrific staff.

Location is a relative term. The Priory is on Pittsburgh's North Shore within walking distance of PNC Park & Warhol. When you first arrive, the block seems a little dicey, and the hotel is hemmed in by the Interstate. But we felt safe strolling around and in leaving our car in the lot. The building is magnificent (don't miss the adjacent Great Hall with its soaring columns and dazzling stained glass windows).

Our high-ceilinged rooms were clean & bright, and met my basic requirements: hot shower, coffeemaker, firm mattress. The bed was huge, about an acre! Problem was, the bed frame was an acre plus ten inches, so we kept bumping into corners. Also: inadequate counter & closet space, not enough outlets for the modern traveler (19th Century monks had fewer cellphones & cameras needing a charge). These minor issues aren't enough to detract from an Excellent rating.

The breakfast buffet was good, starring the freshest berries I've ever had at a hotel buffet (serving spoons would move the line along faster). For a truly pleasant breakfast experience, take your meal out to the courtyard and listen to the birds.

The Priory's staff was top-notch. When I broke my eyeglasses, Desiree at the front desk went all-out to help. The gracious breakfast room staff, the engaging bartender in Monk's Bar, housekeeping, the bearded guy who explained the Great Hall's history: everyone was hospitable. Next time in Pittsburgh, we'll stay at The Priory again.

  • Stayed: May 2012, traveled as a couple
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4  Thank cdub333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

The Priory is the most lovely, well appointed, restful property. The buffet breakfast has all measure of fresh fruit, home-baked breads, meats and cheeses. I wish I could give his beautiful hotel an excellent rating. Here's the problem: The Priory has 42 rooms ... and 22 guest parking spaces. You do the math. What this lovely hotel has to offer does NOT offset the hassle of parking on the street and praying that the P'burgh cops don't write you a ticket.

  • Stayed: May 2012, traveled as a couple
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Thank dstclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnEGraf, Owner at The Priory Hotel, responded to this reviewResponded May 29, 2012

Thank you very much for your feedback. We are pleased that overall you enjoyed your stay with us. One point I would like to make, however, is that there seems to be a misunderstanding with regard to how much off street parking we offer. (Please note that parking is complimentary at the Priory). The Priory Hotel has two parking lots: one is across the street from the front door of the hotel and fits about 14 vehicles; the second lot is around the corner, only about 200 feet from our main entrance, and offers more than 60 spaces. The second lot is fenced, with a gate which can only be opened with a room key. It is extremely well lit and is monitored by video surveillance. I am sorry that this guest somehow was somehow under the impression that we only have 22 parking spots. We do indeed have off street parking for as many guests as we can accommodate. I'd be more than happy to discuss this circumstance with this guest should he wish to contact me directly at the hotel.

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Reviewed May 27, 2012

My husband and I stayed in the hotel with another couple. We all stayed in the fourth floor room which was like an apartment and lots of room for everyone. We were told it was a few steps up to our room since the elevator only goes to the third floor, but it was many more than a few, so pack light if you are planning on making the trip to the fourth floor. It was fun to have our own private space and I laughed every time we took the trip up the last "few" stairs. It was a little hot and wished the air worked a little better, but we had a great time! The breakfast was great and the selection of food was perfect to start out the day. We did not have much time to spend in the court yard, but it was very peaceful and quiet for being in the middle of the city.
The van did drive us and pick us up from Penn Brewery and PNC Park. We were a little disappointed that we had to walk back to the hotel after the Satruday night game because the van was too packed with other hotel guests. It also did not sound as if he wanted to come back to pick us up so we ended up walking. The walk back was quick and we beat the van back to the hotel, and althought it was late and was unsure walking through the neigborhood there were other people walking from the game and we did not have any problems at all.

  • Stayed: May 2012, traveled as a couple
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Thank JulieAG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2012

Stayed two nights, having biked to Pittsburgh via the GAP. Easily accessed via bike, and very accommodating (offered me the choice of the bike rack in the enclosed courtyard or, if I preferred, I could take it up to my room). As a single traveler, I was glad to find a city/single at only $99; a bargain. Amazing 19th century architecture of brick and woodwork, nothing cookie-cutter about this place. I chose it for its proximity to PNC park, which was a quick walk/bike ride away (the Mets were in town and won!). Staff was friendly and helpful. The breakfast wasn't much, unfortunately. The neighborhood, though at first seeming dicey, turned out to be in the midst of gentrification; had no problems.

  • Stayed: May 2012, traveled solo
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1  Thank Phil962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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