Went for a concert at Consul Arena, so it was nice that we were less than 5 minutes away. The rooms are pretty dated and the bathroom is extremely tiny, but other than that it served it's purpose. The restaurant was closed, so we can't comment on that, but the breakfast that was offered was very good. Parking was easy and $20 for the night.More
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Nice staff but the hotel was an older hotel and even with all the updates it still was an old property where they just put lipstick on the pig. Also there was no bar or restaurant since it was under construction so the bar and breakfast were just in a makeshift conference room. Not bad for the price but there are much better hotels in Pittsburgh.
Dear Dwight H,
Thank you for taking the time to review our hotel on Tripadvisor. We would like to apologize that your stay with us did not exceed your expectations. We would like to invite you back to the hotel once our restaurant has been completed and give us another chance to WOW you. We hope that we have another chance to serve you when you are next in Pittsburgh.
Thank you,
Derek Fisk
Front Desk Manager
dfisk@doubletreepgh.com
was a pleasure, very clean rooms, comfortable beds room service was a treat and the shuttle service was great did not have to rely on any other transportation. Pool was very relaxing. We will utilize this hotel again
Dear Phyllis S,
Thank you for your feedback on Tripadvisor. We are so glad to hear that you enjoyed you stay with us. Our hotel staff works hard to provide our guests with a positive stay and we are pleased that you were able to experience that. We cannot wait to see you again when you come back to Pittsburgh!
Thank you,
Derek Fisk
Front Desk Manager
dfisk@doubletreepgh.com
My 7 yr old son and I decided to do an impromptu stop while driving through... we absolutely loved it here. Staff were so helpful and friendly, and the glass rooftop pool area on the third floor was nice. We were on the 18th floor nestled in all of the downtown buildings, which is exactly what my son requested - he doesn't want to leave! Lol
Dear Danni W,
Thank you for your recent review on Tripadvisor. It is great to hear that you and your son had a great stay with us. Our staff is always working to create the best experience for our guests and we are pleased to hear that your stay reflects that. We hope that if you are in Pittsburgh again, we have another chance to serve you and exceed your expectations.
Thank you,
Derek Fisk
Front Desk Manager
dfisk@doubletreepgh.com
Rooms decent, noise from room above intolerable. Had to ask management to either get it under control or move us. 2nd night, dogs barking in hall, screaming drunks at 2AM were crazy. We aren't overly sensitive and normally put up with a lot, but this hotel seemed to be full of nut cases. Restaurant was disappointing as well. Since it was light up night before the holidays, nothing else close was available for reservations which is why we wound up at the hotel. My steak dish was OK, wife's fish dish had the smallest thin overly done portions I had ever seen - but she declined to send it back since we had waited so long. No wonder this restaurant was barely 20% occupied.
Dear Ken2322,
Thank you for taking a few moments to provide us with feedback about your recent stay. We would like to apologize for the inconveniences you experienced during your stay with us. The stay that you are describing does not reflect the standards and values that we hold ourselves to and for that we are sorry. We would love another chance to make it right and exceed your expectations, and we hope that you give us another chance to WOW you the next time you are in Pittsburgh.
Thank you,
Derek Fisk
Front Desk Manager
dfisk@doubletreepgh.com
I have stayed at this hotel several times for Pens games and have always been impressed with kindness of the staff and the hotel is very clean. There has never been a question that was not answered with many different options. The game was in walking distance and made for a great experience for my son.
Dear Brent F,
We appreciate your Tripadviosr review and feedback. Our entire team is dedicated to providing our guests with the best stay possible and we are happy to hear that you have been able to experience that. We cannot wait for another chance to serve you the next time your travels bring you to the city.
Thank you,
Derek Fisk
Front Desk Manager
dfisk@doubletreepgh.com
