Traveling to Pittsburgh on business I spent 16 nights at the Double Tree. Great location, close enough to walk to everything. The property is starting to show its age, but is still clean and well maintained. The staff was friendly and helpful. Room service food was average at best, but there are enough options within walking distance so I did not rely on hotel food. Overall, not great but better than average.More
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This hotel is in a good location, short walk or ride to most major attractions, restaurants and bars. Our room was fine, the hotel was clean and nice. The only complain is room service. Ordered breakfast, was told 25 minutes. After 40 minutes we called to check and was told it was being prepared. Arrived in another 20 minutes omelet barely warm, no toast, potatoes cold. When we tried calling either to order or check on food phones rang incessantly, and when answered then put on hold. Clearly understaffed.
Dear Leigh Anne B,
Than you for taking the time to review our hotel on Tripadvisor. We are pleased to hear that you enjoyed your stay with us and we apologize for the service you experienced with room service. We have shared your feedback with the restaurant staff and looked into what caused the delays with your food so that it does not happen again. Thank you again, and we hope you’ll stay with us the next time you are in Pittsburgh.
Sincerely,
Derek Fisk
Front Desk Manager
dfisk@doubletreepgh.com
This Double Tree is situated in an ideal location in downtown Pittsburgh; easily within walking distance of many attractions, as well as the T station, which is right across the street. The hotel also offers a shuttle service to North Shore and Strip District areas. The hotel staff is extremely courteous and helpful, and the room were very clean and comfortable. I will stay here again on future trips and would recommend this hotel to anyone wanting to experience the beautiful city of Pittsburgh!
Dear Alan M,
Thank you so much for your review of the hotel. We are glad to hear that you enjoyed your stay with us! We had a pleasure serving you and we cannot wait until you are back in Pittsburgh.
Thank you,
Derek Fisk
Front Desk Manager
dfisk@doubletreepgh.com
Attended a wedding. Valet did not have enough parking spaces. Many guests were turned away to park elsewhere after waiting in a very long line to enter the garage, only to enter and then be re-routed to another location for parking. And this was for the valet service parking in garage.
Dear Ruth D,
We appreciate your feedback for your recent stay with us. We are very sorry that we did not meet expectations and we’re actively working with our parking attendants to focus on service and comfort for all of our guests. As we move forward, we will keep your comments in mind so we can provide our guests with the best stay possible. Thank you again, and we hope you’ll stay with us the next time your travels bring you back to the area.
Thank you,
Derek Fisk
Front Desk Manager
dfisk@doubletreepgh.com
We stayed in the DoubleTree during a down town convention. The hotel is very clean. Bed comfortable. Breakfast excellent. Staff helpful and courteous. We did not have a refrigerator in our room but called the front desk and they had one delivered. The hotel is just a few blocks walking from plenty of dining and shopping options. And my favorite bagel shop...Brueggers...is just across the street! Overall excellent experience.
Dear Pam C,
Thank you so much for taking the time to review us on Tripadvisor! We are so glad that you enjoyed our hotel and its location. We had a pleasant time serving you while you stayed with us and hope to have another chance to exceed your expectations the next time you are in Pittsburgh.
Thank you,
Derek Fisk
Assistant Front Office Manager
dfisk@doubletreepgh.com
I needed to go to business meetings in downtown Pittsburg and chose this hotel for the price, name, and location. Other hotels closer to meeting place were 50% to 100% more expensive. I couldn't rationalize the expense for an extra few minutes of walking. Nice hotel, everything one expects from a Double Tree. Free wifi, large writing desk in an alcove, contemporary furnishings. Good business class hotel. Walking distance to good restaurants and there's a nice lounging Starbucks right across the street.
Dear Belle-Lettrist,
Thank you so much for staying with us at the Doubletree. We really appreciate your feedback about our rooms and location. We are always working to provide our guests with a comfortable stay and we are glad you were able to experience this. We hope that you stay with us again the next time you are in town.
Thank you,
Derek Fisk
Assistant Front Office Manager
dfisk@doubletreepgh.com
