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DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Ranked #32 of 72 Hotels in Pittsburgh
GreenLeadersGold level
Reviewed May 5, 2013

Very clean room. Extremely friendly staff. Breakfast was excellent, reliable internet connection. Variety of equipment in fitness facility. Can't beat the warm cookie not only at check in but any time I walked past the front desk. Location relative to downtown is optimal and the shuttle gets you anywhere. Shuttle drivers are friendly, knowledgeable and flexible.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Russell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,237 - 1,243 of 1,639 reviews

Reviewed May 4, 2013

I found the spacious suite a great value. Although I was alone, I found the extra space provided a homey and relaxing feeling. The bed and pillows provided a restful night. The cooling worked well but left a slightly dank odor in the room but not bad enough to complain about. The microwave and fridge in the room provide eat or snack in options. The staff were helpful. The restaurant worked great for breakfast. The carpet and furnishings were fine. You get all of this for a very reasonable price. I am picky about my hotel rooms but found this one delightful. The workout facility could use a couple of more pieces of equipment to be comparable to most but overall the facility was fine and the equipment seemed to be in working order.

  • Stayed: May 2013, traveled solo
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Thank Loki_and_Odin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2013

Great location. Could run out of parking and were put off by Parking Lot full sign, even though it wasn't true for hotel guests. A warm cookie upon check in is good, but didn't make up for a cold pool. Hate having to pay for parking and at $20 a day, it's high.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Rhona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

When in Pittsbugh PA for business or pleasure, I always stay at The DoubleTree Downtown Pittsburgh, I usually enjoy my stays.

I stayed Fiday Night 04/26/2013 for business then a concert. I had called early in the day to request my favorite room and I was told they did not have reservations for me until May, I explained that i had a confirmation, but was told still no reservation, I was given a room (not my favorite, but a smiliar room). I arrived around 4:30 PM and a female and two males were working the desk, the males seemed to chat among themselves, even making personal phones calls while the female appeared to be doing all the work with incoming guests. Finally the female checked me in and I went to my and in the room was not the normal power saver slot for the key card and the thermostat was reading celsius. I imediately called the front desk and and no answer. So i went to the front desk and spoke with one the useless males he first took the power saver card and said, "well i guess you won't need it then." no explanation. I then explained my problem with the thermostat and the response to that was "humpf I have never heard of that before." I finally asked what i needed to do, because i would either roast or freeze since i haven't experience with celsius measures to temperature, He response he didn't know. I return to my room and after a few tries of contacting the desk finally I spoke with someone the had more brains that a fat brained donkey and this person connected me with someone who could help me. I was told someone would be there to help in a short time, well a short time later no help, so my partner, who was becoming uncomfortable with the atmosphere in the room decided he shoould look at the thermostat and attempt to fix it himself, he did finally get it to work and then called the front desk to cancel the service call. We went to our concert and returned to the 16th floor to hear a lot of yeliing and cursing (which offends me) so I told my partner lets step out for something to eat and maybe by then the couple next to the ice machine will have calmed. When walking down the hall the yelling and cursing became worse so as we exited the lobby, I stopped by the from desk and told one the lazy males(the bigger one) about the disturbing noise on the 16th floor and he said he would have it taken care of. Upon our return we went to our floor and immediately heard the yelling a cursing, even though we were around the hall we heard the noise, needless to say, I did not attempt to contact the desk, i figured it would be a waste of time and effort, the next morning was a little better the driver took us to the strip, we had breakfast, shopped and the driver picked us up, although i feel bad, i forgot to tip the driver on the return trip. Oh and we arrived a couple and only received one cookie and then not even an offer of breakfast for all the bother.

Room Tip: 1714 it is a cityview, i love the seeing the city and the fountains and you can also check the traff...
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  • Stayed: April 2013, traveled as a couple
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1  Thank JamesZ62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded May 11, 2013

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We've addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013

I've stayed here twice.
The first time my room was very dated, the furniture and carpets were worn. I was not happy, and it was not a good value.
The second time my check-in lady said she was going to put me in a renovated room. Wow, what a difference. This room was very new and modern; literally nothing was the same as my first stay's room.

I can't believe the difference in value between my two stays.

The pool and fitness center are large and well-equipped!

Room Tip: Ask for a renovated room!!!!
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  • Stayed: March 2013, traveled as a couple
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1  Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

I blind-booked this hotel through Hotwire meaning that I paid for the hotel before knowing WHICH hotel I was booking (part of the reason it's a blind-book). In the over 18 months I have been traveling to Pittsburgh (son in college) this was HANDS DOWN the best hotel I have stayed in. Better than the Marriot City Center, better than the Cambria Suites and Wyndham.
The staff is friendly and accommodating. My room was huge and clean, it really was and the parking was valet-about $20 a night. The garage was alot easier to go in and out of than at the Marriot. I traveled alone and felt very safe. The hotel restaurant (I didn't have a chance to eat there) appeared to have a real locovore menu!

Overall a real pleasure :)

Room Tip: Request a higher floor (if you are comfortable with that). Make any request a day or so in advance...
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  • Stayed: April 2013, traveled solo
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1  Thank ConnGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

The staff at this Doubletree Hotel are wonderful. Everyone from the front desk, to the doorman, to the service staff and catering staff are always willing to help and be flexible. The hotel is a warm place with a good location and nice facilities for business and pleasure.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Angela E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Address: 1 Bigelow Square, Pittsburgh, PA 15219-3030
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pittsburgh
#15 Business Hotel in Pittsburgh
#18 Romantic Hotel in Pittsburgh
#19 Family Hotel in Pittsburgh
Price Range: $129 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown 3.5*
Number of rooms: 337
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown - in the heart of the central business district between the U.S. Steel Tower and BNY Mellon Complexes, walkable to PPG Paints Arena, and within 25 minutes of Pittsburgh International (PIT) Airport. Features complimentary shuttle around downtown and convenient access to the 'T' public transport from downtown to North Shore, spacious guest rooms and suites with free WiFi, 24-hour fitness center, indoor pool and Bigelow Grille restaurant. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
Doubletree Pittsburgh
Doubletree Hotel Pittsburgh City Center
Pittsburgh Doubletree

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