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“Great location, helpful staff, clean rooms.”

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DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Ranked #26 of 68 Hotels in Pittsburgh
Certificate of Excellence
GreenLeadersGold level
Arlington, VA
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great location, helpful staff, clean rooms.”
4 of 5 bubbles Reviewed April 15, 2013

We stayed here for the Frozen Four and it was a great set up. Close to the Consol Energy Center and restaurants, shopping or public transportation to get where you needed to go. The rooms were fine, the staff could not have been more helpful. Everyone went out of their way to welcome us to Pittsburgh. Only problem was the lack of shuttles available for the weekend - so don't count on them if you are in town for a special event! Not an issue for us as the subway was easy to get to and use.

Room Tip: We were up high so noise was not an issue for us.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelbuff_47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,507 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
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English first
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed April 13, 2013 via mobile

Good location only two blocks from Consol Energy Arena. Rooms are not huge but clean and newly redecorated. Friendly staff. Bar staff was great but bar set up was a bit tight. We paid a discounted rate of 149 w/o tax. I would stay here again as it was located close to the subway and most things I wanted to see or do. Pittsburgh is a great city to visit.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peaches60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, April 14, 2013
We were thrilled to be a host hotel for the NCAA Frozen Four and appreciate you sharing your experience! I will be sure to recognize the bar staff for a job well done. We hope to serve you in the future when you return to visit our great city!

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 13, 2013

I enjoyed a wonderful stay at the Doubletree. My husband and I decided on a last minute getaway over Easter weekend. We were looking to stay in a suite and the Doubletree was the only hotel we found downtown that has what we were looking for within our price range. The room was spacious with a large living room area and the bedroom was separate. The hotel overall was very nice. It has a modern look and very clean.

The service was excellent. When we checked in they provided a list of local restaurants and helped make recommendations. We ordered room service and I accidentally forgot to ask them for honey. I called and they promptly brought some, said it was their mistake and brought us cookies and two cans of Coke as an apology. Now that's service. And their cookies are to die for.

The location is very convenient. If it was warmer we definitely would have walked everywhere. The shuttle is very convenient and free which was great. We had no problems with valet parking. It was $20/night which isn't bad for a downtown hotel and there were in and out privileges.

My only complaint would be that the rooms aren't soundproofed well. We could hear when the guests in the next bedroom would open and close their closet or take a shower. There must have been a family in the room above us because they were jumping up and down for hours. You could hear when people were talking outside of the room. Other than that we had a great stay and would definitely choose the Doubletree again if we visit Pittsburgh again.

Room Tip: The suites are really nice and worth the price
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 216Globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, April 14, 2013
Thank you for choosing the DoubleTree by Hilton Pittsburgh Downtown for your weekend getaway! We know that you have a choice of hotels in the area, and strive to provide rewarding experiences for our guests so we have the opportunity to see them again in the future. I am thrilled to hear that we provided you with that kind of experience. We will look forward to welcoming you back.

Warmest Regards,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay Saint Louis, Mississippi
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 11, 2013

I stayed here for a group wedding weekend (Thur - Sun). The location is excellent, staff is very friendly, Bigelow Grille downstairs is delicious AND economical, & the shuttle is beyond convenient. It's so nice to have prompt transportation (& FREE) around town and know that you'll have reliable transportation back with just a quick phone call. The entire Double Tree staff couldn't have been more accommodating & helpful. I HIGHLY RECOMMEND you consider staying here for any events in Pittsburgh.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sun_Peace_Shine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, April 14, 2013
Thank you for posting such a great review of our hotel on Trip Advisor! We take pride in providing great experiences for our guests and are thrilled that you were able to take advantage of our complimentary Downtown Pittsburgh shuttle service. We hope to see you again in the future!

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga, NY
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed April 10, 2013

I stayed here for one night with a complimentary coupon, so I cannot say whether it was a value or not. The staff was friendly and helpful. The room was clean and comfortable. It had an interesting configuration with a separate dressing area that you passed through to get to the small bathroom - good shower. Also had a large, deep closet - weird but functional. The location was convenient to restaurants and transportation. Valet parking (in the garage) was $20-$25/day with in and out privileges - typical for a city - and the parking attendants were very friendly and helpful. Breakfast buffet was very good.

Room Tip: The hotel uses "green" cards/keys, like some European hotels. You need to put the card in...
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  • Stayed April 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KelinSaratoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, April 14, 2013
Thank you for sharing your experience on Trip Advisor. We appreciate feedback from our guests and, of course, hope to have the opportunity to serve you in the future.

Thank you again,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
107 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed April 10, 2013

The hotel is nice, the room are well-furnished and modern.
The staff is kind and the warm cookies are so great.
You have access to a little business center with a printer and computer. The 7-eleven located next to the hotel is really convenient.
Pittsburgh downtown and the consol energy center are at walking distance.
On the negative side, the breakfast was open till 11 am but when we arrived at 10.30 the buffet was already closed.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debz84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, April 15, 2013
Thank you for sharing your experience on Trip Advisor! As you mentioned, our attached 7 Eleven convenience store and complimentary business center access are only a couple of the amenities our hotel offers to properly serve our guests. We hope that your experience will bring you back to us in the future.

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sparta, new jersey
Level Contributor
154 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed April 8, 2013

Booked this stay for April 5-7, 2013. Attended the Eric Clapton concert at Consol Energy Center on 04/06/13. When we pulled up at the Hotel we were directed to go to the parking garage. At the parking garage there was an attendant who told us that the lot was full. We had to unload the car on a busy street, there were no carts available to put our stuff on. My husband had to stay with the stuff while I was told to go to a parking lot. A little disappointed due to the fact that we are Hilton Honors Members. So I went and found a parking garage close by and parked there for the weekend. At check in we were greeted with the standard cookie. When I complained about parking the girl was apologetic and said that if the parking garage was higher priced than the parking lot at Double Tree to get a receipt and that they would pay the difference. The location for the hotel was great and having a 7-11 next door was very helpful. We went to the bar and had a few drinks, the beer was cold and the service was average. The room was nice, however the carpeting on the floor, most of the entire floor was dirty and looks to need to be replaced. The ice machine on the 13th floor didn't work and so we used the one on the 12th floor. Having a fan in the bathroom would have been nice. Then on Sunday when we went to leave, I had to go to the parking garage down the street and get my car and come back to load the car up. Again on the busy street, just don't feel that was safe. We come to PIttsburgh about 6-8 times a year and will probably stay elsewhere.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sherbert32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Property: DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Address: 1 Bigelow Sq, Pittsburgh, PA 15219-3030
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pittsburgh
#15 Business Hotel in Pittsburgh
#18 Romantic Hotel in Pittsburgh
#19 Family Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown 3.5*
Number of rooms: 337
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown - in the heart of the central business district between the U.S. Steel Tower and BNY Mellon Complexes, within 25 minutes of Pittsburgh International (PIT) Airport. Features complimentary shuttle around downtown and convenient access to the 'T' public transport from downtown to North Shore, spacious guest rooms and suites with free WiFi, 24-hour fitness center, indoor pool and other amenities you will need for your stay. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
Doubletree Pittsburgh
Doubletree Hotel Pittsburgh City Center
Pittsburgh Doubletree

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