I stay in a lot of hotels (at least one per month) all over the country. Typically, you can count on a chain like this having a certain consistent feel. The only thing familiar here were the cookies. This building does not feel like it was built as a hotel and seems nothing like the Doubletree we had stayed in just a few days earlier. My guess is that the building is a rehab of something totally different. It was old, but not in a historic or good way. The furnishings and such were updated, but that couldn't mask the terrible building itself. The halls were gloomy, lobby ceilings were low and uninviting, the rooms themselves had awkward layouts (I had two rooms) where some windows were behind walls that couldn't be seen from or illuminate most of the room.
In addition to the bleak building, the front desk staff was not well trained. I had to visit the desk three times before I received keys that worked in my doors. She said my cell phone was wiping the cards, but since different people were carrying different sets of keys, this wasn't possible. She did not apologize and refused to come up with me to see if the third set of keys would work (which finally they did). Her attitude was that it was all my fault, and I was bothering her with my ineptitude. I later came down to ask some tourist questions. I spoke to a different person who again acted like she was doing me a favor. When I visited the desk the next morning, the day crew was much more helpful and pleasant. They even gave me some cost saving tips unsolicited.
We used the shuttle to take us to the Warhol museum. It was a helpful amenity given how confusing the city is and the driver was great. He even gave a little tour guide speech as he drove us. We also used the pool and fitness area. That area was very nice, bright and updated. It almost didn't seem like it was in the same building.
We also used the valet service. They do not serve the front door. Instead, you unload luggage and family in front, and then drive yourself around the building into the garage. I found this a great inconvenience for valet. It defeats the purpose. The staff there was also hot and cold. Some were helpful, others gave us that "I'm doing you a favor" attitude -- so unattractive in hospitality staff.
We booked these rooms through a last-minute online discount service. Had I paid market rate, I would have been very unhappy with the service and the building, but since I paid very little it was OK.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown - in the heart of the central business district between the U.S. Steel Tower and BNY Mellon Complexes, walkable to PPG Paints Arena, and within 25 minutes of Pittsburgh International (PIT) Airport. Features complimentary shuttle around downtown and convenient access to the 'T' public transport from downtown to North Shore, spacious guest rooms and suites with free WiFi, 24-hour fitness center, indoor pool and Bigelow Grille restaurant. ... more less
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- Also Known As:
- Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
- Doubletree Pittsburgh
- Doubletree Hotel Pittsburgh City Center
- Pittsburgh Doubletree