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“Great hotel, but pricey”

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DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Ranked #30 of 71 Hotels in Pittsburgh
GreenLeadersGold level
Reviewed March 18, 2011

This hotel was very nice. I did not have to pay for out-of-pocket due to it being a business trip so I enjoyed my stay. The hotel is on the pricey side. Between your room rate and the valet parking, costs can add up quickly. Add in the fact that with it being a "fancy" hotel there is no free breakfast or anything that is relatively cheap. On the positive side this hotel is very nice, nicely furnished, has an amazing work out center and pool, and a fantastic wireless connection. If money is not an option for you this would be a fantastic place to stay.

  • Stayed: September 2010, traveled on business
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1  Thank daearz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded March 20, 2011

Thank you for rating our hotel on Trip Advisor. We are glad that you were able to experience and enjoy our newly renovated fitness center and swimming pool. We strive to provide first class service to each and every one of our guests and we hope to have the opportunity to serve you again in the future.

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com

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1,405 - 1,411 of 1,596 reviews

Reviewed March 14, 2011

very comfortable rooms. the location is great also, access to all parts of pittsburgh city. very good business center too. best part is the warm complimentary cookies on arrival.

  • Stayed: December 2010, traveled with friends
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1  Thank MathewMariani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded March 17, 2011

Thank you for sharing your experience on TripAdvisor. We are thrilled you enjoyed our spacious guest rooms, covenient location, and the famous warm cookies. We hope to have the opportunity to serve you again in the future.

Warmest Regards,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com

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Reviewed March 10, 2011

Rooms were very much in line with most double trees. Service was excellent - gotta love warm chocolate chip cookies. Parking was $20 valet. The lobby was refined and the business center excellent. Loved free wifi. I stayed in a king suite which seemed too spacious and lacking some furnishing but overall very comfortable. I can complain given I was upgraded. Would probably return because of the excellent staff.

  • Stayed: March 2011, traveled on business
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1  Thank Nads82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded March 13, 2011

Thank you for completing a review of your recent stay. We are glad you enjoyed our warm DoubleTree Cookies along with our complimentary Business Center and in room WiFi. Our suites are rather large and spacious for one or two people and we will consider your comments during the redesign phase of guest rooms. Like us on facebook to see our new room design as they are completed.

Thanks again for the review and we look forward to your next visit.

Michael O'Donoghue
Hotel Manager
modonoghue@doubletreepgh.com

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Reviewed March 2, 2011

This was our second time staying at this hotel. It is a great place - terrific price, convenient location to activities in the city, very friendly staff, and clean and up to date rooms. BUT, the walls are very thin - you can hear every elevator chime, footstep, and voice in the rooms next to you. We experienced this issue both times we visited. For this reason, we probably will not stay here again, which is a shame because it is not the fault of the hotel - just unfortunate construction of the building.

  • Stayed: February 2011, traveled as a couple
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1  Thank susanewong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded March 5, 2011

We sincerely appreciate you taking your time to rate our hotel on Trip Advisor. As you mentioned, we are conveniently located Downtown Pittsburgh in close proximity to numerous businesses, attractions, restaurants, and nightlife. We take pride in providing superior service to each and every one of our guests. Recently, we have introduced the sound sleep system to ensure a more comfortable stay for our guests. If you would like more information, please feel free to contact me at smasullo@doubletreepgh.com.

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Reviewed February 25, 2011

very good location to leave close by if you are visiting Tirupati temple in pittsburgh, average room size good for value of money, hotel gives discount for temple visiters if you tell them while checking, service is fine too, vaule for money.

  • Stayed: June 2010
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Thank righttimes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded March 5, 2011

Thank you for taking your time to share your experience on Trip Advisor. We take pride in providing outstanding service and hope to be your first choice for lodging should you return to Pittsburgh.

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Reviewed February 23, 2011

They handed out warm chocolate chip cookies. Nice. The room was clean, but had no view of the city, except the parking lot across the street. The bed was very comfortable and the bathroom spacious. The only complaint, the room was right next to vending and you could hear everytime someone went in to get ice or buy a drink. Very disturbing if you want to sleep. The staff was polite and a big thumbs up to the parking garage staff. They were excellent and pretty much remembered us by name. Would/will stay here again!

  • Stayed: January 2011, traveled on business
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1  Thank Hubert_Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded March 5, 2011

We sincerely appreciate you taking your time to share your experience from your recent stay with us; and we look forward to serving you in the future. We always have plenty of the famous warm chocolate chip cookies, so please don’t hesitate to ask for an extra at any time during your stay. Thank you for choosing Doubletree by Hilton Pittsburgh Downtown.

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Reviewed February 19, 2011

The location of this hotel is great, and the staff was very friendly. However, we stayed in a suite with an awkward layout. The bathroom was tiny (the pedestal sink was cute and all, but evidently offers no functionality for the placement of toiletries) and was located in the bedroom portion of the suite. So the person sleeping on the sofa bed in the adjoining room has to knock or just enter the bedroom to get to the bathroom. In our case, that individual chose to use the restroom in the lobby instead of waking up those sleeping in the bedroom. Additionally, the tub would not drain properly and water pooled around the ankles in the shower. Wouldn't housekeeping notice issues like these upon cleaning the rooms? We were also expecting an flat screen tv in this room. I would suggest the front staff explain this layout in advance before assigning this room to guests.

The best part for us in staying here was the shuttle service! The shuttle driver was friendly and took us to a popular downtown area in Pittsburgh and told us just to call him when we were ready to be picked up. What a great service that you don't find at many hotels!

  • Stayed: January 2011, traveled with friends
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1  Thank bgjolie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded February 20, 2011

Our sincere thanks for completing a review of your recent stay. Apologies that our Front Desk Team did not assign you to a suite with the bathroom entrance outside of the bedroom. The majority of our suites do have the bathroom entrance located off the living room. We will certainly address with our team. We are also in the process of installing new Flat Panel HDTV's in all our guest rooms. This project will be complete by the end of March.

We are glad you took advantage of our complimentary hotel Shuttle Service. We encourage all our guests to leave the driving to us and avoid additional parking fees and traffic when visiting other areas of the city. Our Shuttle will pick you up and return you to the hotel when you are ready.

Thanks again for the review and we will certainly ensure you get the right suite configuration on your next visit.

Michael O'Donoghue
Hotel Manager
modonoghue@doubletreepgh.com

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Additional Information about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Address: 1 Bigelow Sq, Pittsburgh, PA 15219-3030
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pittsburgh
#15 Business Hotel in Pittsburgh
#18 Romantic Hotel in Pittsburgh
#19 Family Hotel in Pittsburgh
Price Range: $162 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown 3.5*
Number of rooms: 337
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown - in the heart of the central business district between the U.S. Steel Tower and BNY Mellon Complexes, within 25 minutes of Pittsburgh International (PIT) Airport. Features complimentary shuttle around downtown and convenient access to the 'T' public transport from downtown to North Shore, spacious guest rooms and suites with free WiFi, 24-hour fitness center, indoor pool and other amenities you will need for your stay. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
Doubletree Pittsburgh
Doubletree Hotel Pittsburgh City Center
Pittsburgh Doubletree

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