For the Most part this is just an " OK " hotel.
Its your standard Marriott, in a great location in Pittsburgh but it is an old hotel badly in need of renovation.
The rooms are older and so is the hotel and the whole place could use an over haul.
I checked in with my service animal and let them know I do travel with a canine companion and all seemd well, however during my stay I was harrassed by security and told I Would have to "get out" if I didnt provide documentation for the dog.
My partner was locked out of the room and denined access to get back in out of malice over the dog issue.
Window washers were right out side my window at 7:30 AM makeing noise, maids were noisey in hallway and in general my stay at THIS hotel was less than steller and far under what I have come to expect from Marriott.
I got this hotel on Priceline.com and didn't pay full price, so for the money I spent it was just OK, but had I paid full price, I would have been VERY upset. I also do not think they should be charging the price they do for a night's stay for what they offer.
I decided to leave a day early due to the poor experience. I will most likley will not return.
I did speak to a Gentelman by the name of Robert J Plutto, the director of room operations, who apologized for my bad experience. He was nice, but an apololgy doesn't make up for the fact that I spent hundreds of dollars here and left early due to being mistreat. It seems that some of the staff here do "anything it takes" to make the guest feel uncomfortable.
Parking was 26 dollars a night - way to expensive.
Food was below avarage.
Swimming pool was dirty.
Rooms were shabby and in need of renovation and were not cleaned very well.
Security could take a few lessons on how to do his job with more tact.
Front desk staff was nice except for one gentelman supervisor who shall remain nameless.
My suggestion - there are other nicer hotels in this area of town. I would choose to stay there.
This Marriott is NOT UP TO PAR for the chain and needs some customer service training and a major remodel.
- Official Description (provided by the hotel):
- Discover downtown Pittsburgh from Pittsburgh Marriott City Center. Our Downtown Pittsburgh luxury hotel's location is perfect, and our accommodations offer the ideal blend of substance and style. We have established ourself as a premier hotel in Downtown Pittsburgh, PA, offering redesigned luxury accommodations and friendly service. We are a TripAdvisor award-winning hotel that provides guests with comfortable rooms and suites, each filled with superior services and amenities including high-speed Internet, Marriott's Plug-In Technology, and more. Our hotel is great for meetings and gatherings, as we offer versatile venue space and comprehensive event planning services. And, our location is splendid. We sit in the heart of Pittsburgh, near CONSOL Energy Center, Duquesne University, and Pittsburgh's Uptown and Strip Districts. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Pittsburgh City Hotel Pittsburgh
- Pittsburgh Marriott