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“Friendly staff”

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Pittsburgh Marriott City Center
Ranked #18 of 74 Hotels in Pittsburgh
Certificate of Excellence
Reviewed August 19, 2013

I shopped for a 3.5-4 star through Priceline and got a room at the Marriott City Center. We spent a Friday night at the hotel, taking the train to see the Pirates Friday night and taking in the sights along the waterfront on Saturday. The staff was very friendly, taking time to offer directions and insights. The location was good for a Pirates gm or a Steelers gm, though you will need to ride the T to get there. If you are taking in a Pens gm, it is a great location. The room was clean but the bathroom was pretty small and the bath/shower fixtures were a little dated as well. We also needed to put a shoulder into the door to get it open.

  • Stayed: August 2013, traveled with family
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Thank hockeyparent33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJJ2120, Manager at Pittsburgh Marriott City Center, responded to this reviewResponded August 20, 2013

Thank you for taking time to comment on your stay as our guest here at the Marriott Pittsburgh City Center. I am very happy to hear that you enjoyed the interactions that you had with our staff, we take great pride in our customer service and I am glad you were able to experience this. I am sorry to hear that the room/bathroom was not up to par. We will be taking these comments and using them for improvement for our future, thank you for making them. We hope that when in Pittsburgh again we will have you as our guest. Have a wonderful day!

Thank You,
Amy-Jo Johnson
Rooms Division Manager
Marriott Pittsburgh City Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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580 - 586 of 901 reviews

Reviewed August 18, 2013

We were a family of 4 who stayed at the Pittsburgh City Center Marriott for one evening. It was a convenient location to visit various attractions though you do have to drive to most of them. The only exceptions are the concert arena across the street or Duquense University. The hotel lobby was very pleasant and they served some refreshing fruit infused water that was a really nice touch. The rooms were clean and comfortable. it has coffee service and a refrigerator. The only drawback was the small size of the bathroom.

Stayed: August 2013, traveled with family
Thank Lin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJJ2120, Manager at Pittsburgh Marriott City Center, responded to this reviewResponded August 20, 2013

Thanks for taking time and commenting on your time as our guest here at the Marriott Pittsburgh City Center. I am very happy that you enjoyed your time with us! I am also happy to hear that you enjoyed the fruit infused water, this is new for us and we were hoping our guests were enjoying it! Thank you for your feedback. We hope to see you again very soon! Have a great day!

Thank You,
Amy-Jo Johnson
Rooms Division Manager
Marriott Pittsburgh City Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2013

My wife and I held a business conference here in early August. Staff was extremely helpful. At first we thought hotel location was bad but it ended up being perfect because it was off to the edge of the dowtown but close enough to everything you wanted to go to. Onsite bar and restaurant were nice and service was excellent. Hotel was very easy to get to and parking was simple but expensive as it is at all dowtown hotels. Hotel was very well maintained. Meeting facilities were first class and someone was always available to make adjustments as needed whether it be front desk, AV, banquet, set up staff/etc . All the great Pittsburgh activity locations were well within walking distance of ten to twenty minutes such as Heinz Filed, PNC Park, Market Square, Fort Pitt museum, etc. If you didn't want to walk the free shuttle service was great! This hotel wasn't originally our first, second or third choice but ended up being our best choice! We will be back!

Room Tip: Twentieth floor had the club level room on it with all the goodies. Get club level access for really...
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  • Stayed: August 2013, traveled on business
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1  Thank BuckeyeMarkJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJJ2120, Manager at Pittsburgh Marriott City Center, responded to this reviewResponded August 9, 2013

I am so happy to hear that you were able to visit all of these wonderful places while staying as our guest here at the Marriott Pittsburgh City Center. I am also very happy to hear that our hotel location made getting to these areas painless. I hope you come back to our great city again soon so we can have you as our guest. Have a wonderful day!

Thank You,
Amy-Jo Johnson
Rooms Division Manager
Marriott Pittsburgh City Center

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Reviewed August 8, 2013

The staff (on and off the clock) gave us the cookie cutter Marriott experience. The room was clean, parking garage fairly safe. The bar's menu could use sprucing up, avoid the Boom Boom Shrimp app, it's not what you’re expecting. Bartenders have a bad habit of having diarrhea of the mouth but this one was over the top with her personal opinions and use of foul language. This hotel seemed to be the one of the "night spots" till last call - I think the people staying next door spend a good amount of their time there. While I was trying to sleep from 1:30 am to almost 4:00 am - they were busy slamming doors (like we were at the Thunderbird Motel) and using foul language and trying to fight with each other.

The next morning we asked if we had been booked on a wedding floor by mistake, but no - they were just young obnoxious drunk males hanging at the bar and crashing at the hotel for the weekend, sounds exciting (SMH).

The front desk staff were nice about the situation the next morning when we were checking out and refunded our stay.

So the skinny of my review of the "City Center" is that if you can get a better rate somewhere else, you are probably better off - at least the Courtyard Marriott has Starbucks coffee and a casual but more appetizing meal/snack selection. But if you do stay here, get a corner suite - you will appreciate the larger space.

Room Tip: Corner Suite/Rooms
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  • Stayed: August 2013, traveled as a couple
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1  Thank Kris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJJ2120, Manager at Pittsburgh Marriott City Center, responded to this reviewResponded August 9, 2013

Thanks for commenting on your time as our guest here at the Marriott Pittsburgh City Center. I wanted to take this opportunity to apologize that your stay with us was not perfect. I can assure you that we here at the City Center are disappointed to hear the comments you have made and we are already working to resolve these issues.
I am sorry that we were unable to give you the WOW feeling that you deserve as our guest, I hope that when in Pittsburgh again you will give is another chance to show our true abilities. I hope your weekend is great!

Thank You,
Amy-Jo Johnson
Rooms Division Manager
Marriott Pittsburgh City Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2013

This is the third time we have stayed here. The rooms were wonderful and the beds and their comfort level was the best I have experienced. We got the room under $100 through Priceline and what a treat. The next night we stayed at the Wyndom, which was very nice but could not compete in size of room and comfort. The Wyndom did win the best view of the Point.

  • Stayed: August 2013, traveled with friends
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Thank 67Clover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJJ2120, Manager at Pittsburgh Marriott City Center, responded to this reviewResponded August 9, 2013

Thank you for commenting on your stays with us here at the Marriott Pittsburgh City Center. We are so happy to hear that you have continued to come back as our guest and that your time has been enjoyable. We look forward to seeing you again soon! Have a great weekend!

Thank You,
Amy-Jo Johnson
Rooms Division Manager
Marriott Pittsburgh City Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2013

Second visit as home base for Pirate game. Great location to subway or walk. Great food. Extremely nice room.... incredibly quiet and clean. As Marriott Elite loved concierge breakfast. Want to head back in fall for playoffs.....Go Bucs!!

  • Stayed: July 2013, traveled with family
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1  Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJJ2120, Manager at Pittsburgh Marriott City Center, responded to this reviewResponded August 2, 2013

It's the season to believe! Go Bucs!
We are so happy that you think of us first when coming to Pittsburgh to see the Pirates! Thank you so much for comments on your stay with us here at the City Center. We will see you soon because we are going all the way this year! The fall is a great time to be in Pittsburgh, hope to see you soon! Have a great day!

Thank You,
Amy-Jo Johnson
Rooms Division Manager
Marriott Pittsburgh City Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2013

Very surprised at the whole Pittsburgh experience. This city has its act together. The Marriott was the most customer friendly hotel ever. They have a free shuttle service to drive you and pick you up from any location in Pittsburgh. The subway is a couple blocks away and they walked me to it Saturday so I could take a free ride to PNC Park for the baseball game July 13. Great room and experience. I will definitely go back.

  • Stayed: July 2013, traveled as a couple
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Thank Carl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AJJ2120, Manager at Pittsburgh Marriott City Center, responded to this reviewResponded August 2, 2013

I appreciate you taking time to comment on your stay as our guest here at the Marriott Pittsburgh City Center. I am really very happy to hear that you enjoyed the city and that our staff made your stay great. We hope to see you as our guest again soon; the fall season is a great time to visit!! Have a wonderful day!

Thank You,
Amy-Jo Johnson
Rooms Division Manager
Marriott Pittsburgh City Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pittsburgh Marriott City Center

Address: 112 Washington Place, Pittsburgh, PA 15219
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Pittsburgh
#9 Romantic Hotel in Pittsburgh
Price Range: $150 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pittsburgh Marriott City Center 3.5*
Number of rooms: 402
Official Description (provided by the hotel):
Discover downtown Pittsburgh from Pittsburgh Marriott City Center. Our hotel's location is perfect, in the middle of the city and near all of the top attractions. Our accommodations offer the ideal blend of substance and style. We have established ourself as a premier hotel in Downtown Pittsburgh, Pennsylvania offering redesigned luxury accommodations and friendly service. We are a TripAdvisor award-winning hotel that provides guests with comfortable rooms and suites, each filled with superior services and amenities including high-speed Internet, Marriott's Plug-In Technology, and more. Our hotel is great for meetings and gatherings, as we offer versatile venue space and comprehensive event planning services. And, our location is splendid. We sit in the heart of everything, near CONSOL Energy Center, Duquesne University, and Pittsburgh's Uptown and Strip Districts. ... more   less 
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Also Known As:
Marriott Pittsburgh City Hotel Pittsburgh
Pittsburgh Marriott

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