We are a 50's couple; went to a Steeler's game. Great check-in! We arrived around 11 AM so were not able to physically check in that early but wanted them to know we were there. We told the gal we were going to the Steeler's game and she told us exactly where to get the "T" (subway), about 1 1/2 blocks away, which was FREE and took us right to the stadium...perfect! But then after the game we had to locate our car in the lot in order to get our bags and asked an elderly man that was stationed at a desk near parking lot how to find our car on 1st level. He pointed to an elevator. We had walked out of the parking lot to street level prior to the game and did not know how to get to our car from the hotel level so had to go back and ask him again. He then asked if we were staying at the hotel. Really? I think we were bothering him! Great, we got to our room on 16th floor, which was very nice! Clean room, bathroom, comfy king bed! But then around 8:30 am the maid staff tried to open our door without a knock, slid our check out info summary under the door; we had the deadbolt on door or would have entered. We were getting around a bit later and my husband went down to the car with our bags. I was in the bathroom while a maid knocked, hardly waited and then opened the door. I was not yet dressed and just slammed the door as she was coming in. Another negative is that my husband secured the room with one credit card but decided to use another cc in the meantime, which he gave them when we got the key card. Our 1st credit card was charged which was a debit and we had to wait several days for those charges to be dismissed. All in all it was a great trip and good time, a very nice room, but I feel some of the staff has to be re-trained....ie, the garage man and the maid staff! We did not use any of the facilities so unable to comment but the restaurant/bar looked nice. Our rating would have been A+ if not for some of the staff problems.
- Official Description (provided by the hotel):
- Discover downtown Pittsburgh from Pittsburgh Marriott City Center. Our Downtown Pittsburgh luxury hotel's location is perfect, and our accommodations offer the ideal blend of substance and style. We have established ourself as a premier hotel in Downtown Pittsburgh, PA, offering redesigned luxury accommodations and friendly service. We are a TripAdvisor award-winning hotel that provides guests with comfortable rooms and suites, each filled with superior services and amenities including high-speed Internet, Marriott's Plug-In Technology, and more. Our hotel is great for meetings and gatherings, as we offer versatile venue space and comprehensive event planning services. And, our location is splendid. We sit in the heart of Pittsburgh, near CONSOL Energy Center, Duquesne University, and Pittsburgh's Uptown and Strip Districts. ... more less
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- Also Known As:
- Marriott Pittsburgh City Hotel Pittsburgh
- Pittsburgh Marriott