Let me preface this review by saying that we have eaten at this restaurant at least a half a dozen times over the last couple of years and it was enjoyable. That is because the owner Louie has always been gracious to me and my family. However, we learned that Louie and his partner are away on a cruise this week and left his 23 year old jerk of a son in charge.
We were a group of 5 adult family members to celebrate a birthday. We arrived at 6:15 PM on a Sunday night and it was strange that the entire dining room was empty. I saw about 4 people sitting at the bar. For a family type of restaurant it wasn't a good sign that we were the only one's eating at dinner time on a Sunday. Maybe the locals knew something that we didn't. Once seated we all were cold and I asked if they could turn on the fireplace which was burning nicely when my wife and I were there last month. The server who was very nice said sure but apparently the owner's son didn't want to be bothered as it was never lit. By the way I noticed that the thermostat on the wall was set at 66 degrees. A couple of people at the table wanted to order some hot tea to warm up but the server said that the restaurant ran out of tea as the owner's son forgot to order it. Since when does a restaurant run out of tea bags?
First food that was served was the bread. For 5 adults the basket had five very skinny pieces of bread. After awhile when we asked for some more bread they again served 5 more small skinny pieces. For the main course we ordered either chicken parmesan or veal parmesan. Although tasty the portions were extremely small - one 4 oz piece of veal.
Here is where the real problem began. Since we have enjoyed the restaurant in the past when we got an email last year from Groupon I decided to purchase their offer which I paid $89.00 for a wine tasting for 4 valued at $200.00. The wine tasting offer expired in Sept and unfortunately we were unable to attend because my wife was very sick during that time and spent 11 days in the hospital in Sept when we originally planned to use it. However, in bold print the Groupon said that the value of $89.00 never expires and can be used at the restaurant at any time as long as you spend more than the $89.00. Our bill came to around $125.00 so we presented the coupon along with a $50.00 bill. The server looked distressed and said that this could be a problem. Ten minutes later the owner's son comes out of the kitchen with a major attitude problem and says that he is not going to honor the coupon which we paid $89.00 for. Nicely I explained to him that we intended to use it for the wine tasting however because my wife was in the hospital (4 days in intensive care) that we could not come before the deadline but it said in bold print that it never expired for the paid amount. He said that is too bad and he won't accept it. He said he is very versed in this coupon and it is only good for 6 months after the expiration date. My wife said 6 months isn't until March and anyway again she said to please read where it says that it never expires. At that point the snot nose low life that Louie left to run his restaurant tore up the coupon into a dozen pieces in front of our table and said "Your money is not good in my restaurant" and proceeded to go to the back and threw our $50 bill on our table. I was truly shocked at this behavior. Here we were the only patrons eating dinner in his father's restaurant on a Sunday evening and he acted this way towards me and my family. The manager who was very nice overheard what happened and came out to apologize. However, it didn't matter how nice he could act or what he could say as we would never patronize their restaurant again. I am the president of a well known national company located a few miles from Mama D's and I will make sure that if anyone ever mentions this restaurant that I tell them the bad experience and the disgraceful way that we were treated.