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Ayisha S
Valley Forge, United States
Home Away From Home
5.0 of 5 bubblesReviewed Jan 26, 2016
We stayed at this hotel during Super-storm Sandy, Blizzard Jonas, and another localized ice-storm that resulted in a loss of electricity for multiple days. Each visit provided a comfortable venue for me and my family. The staff has been consistently hospitable and accommodating during each visit. The restaurant menu has improved over the years and offers options for all palates. Location is convenient to stores, KOP Mall, Expo Center, and Valley Forge Park/Casino.
Date of stay: January 2016Trip type: Traveled with family
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3.0 of 5 bubblesuserrating.prompt.190
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Reviewed January 22, 2016

Hilton Garden Inns are always a safe bet, and this one was no exception. Great grab-n-go and cook-to-order breakfast and clean and quiet rooms. Nearby the freeway, so easy to get to and from, but no traffic noise that I noticed. Staff was super friendly, even at checkout at 5:30 in the morning.

Date of stay: January 2016
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Allyn J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brittany L, Front Office Manager at Hilton Garden Inn Valley Forge/Oaks, responded to this reviewResponded February 13, 2016

Hello Allyn J,
The whole team here at the HGI was thrilled to read your review.
We also appreciated you spending time with us while you were on your very special trip and are thrilled we were able to provide a memorable experience.
When you do return to the area, we will welcome you back "home" and be sure to provide the same level of care and comfort you experienced on your first visit.
All the best,
Brittany

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2016

We stayed one night for an event in town. The front desk was very helpful, but the bartender was quite nasty. Breakfast was good, but they forgot my order so it was a long wait, but our waitress was very friendly and apologetic.

Date of stay: January 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Hudson1111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jim D, General Manager at Hilton Garden Inn Valley Forge/Oaks, responded to this reviewResponded January 21, 2016

Hello Hudson1111,
I am very sorry we were not able to provide you with the quality experience you deserved while visiting us. This is not typical of our hotel. I am also sorry for the inexcusable level of service you encountered. Your satisfaction is very important to us. We appreciated the kind words about our front office team.
Thank you again for your feedback and we hope you will consider giving us another chance the next time you are in the area.
Kind Regards,
Jim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2016

We were coming into town for the birth of our baby girl through adoption. When the manager Britney heard about this, she made sure we were taken care of. Upon arrival to our room, we found a baby care package. What a nice touch! Each and every team member we encountered in the hotel went out of their way to make our stay easy and comfortable. Since we had and infant and a 3 year old and since it was so cold outside, we were confined to the hotel for over a week. The entire staff made what could have been a very stressful situation, a most positive one. We'd like to personally thank Britney, Stephanie, Trupti, Moussa, Teresa, and Pete.
If life ever brings us back to this area, there is nowhere else we'd even consider staying. Afterall, it's the people who make the business.

Date of stay: January 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Nena C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jim D, General Manager at Hilton Garden Inn Valley Forge/Oaks, responded to this reviewResponded January 21, 2016

Hello Nena C,
The whole team here at the HGI was thrilled to read your review.
We also appreciated you spending time with us while you were on your very special trip and are thrilled we were able to provide a memorable experience.
When you do return to the area, we will welcome you back "home" and be sure to provide the same level of care and comfort you experienced on your first visit.
All the best,
Jim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2016

Nice hotel except there was no hot water in the morning. Nothing like starting the day with a lukewarm shower. I reported this twice and both times they said this is the first they had heard of this problem. But since I heard it from 3 other guests, I think they are full of it and just blowing me off to avoid having to pay for their 100% satisfaction guarantee. So get up early if you want a hot shower, especially if the hotel is full. Room was nice, bed was comfortable, tv remote worked well. Breakfast in the morning was super crowded and the servers were overwhelmed, but they tried.

Date of stay: January 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank josephsB8933EJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jim D, General Manager at Hilton Garden Inn Valley Forge/Oaks, responded to this reviewResponded January 21, 2016

Hello josephsB8933EJ,
I am sorry for the inexcusable level of hot water you encountered. Unfortunately we did have a mechanical failure and lost one of our Hot Water Heaters during the course of your stay. We were certainly not trying to be dishonest or mislead anyone and I apologize for the miscommunication.
Your feedback provides us with the opportunity to correct some communication breakdowns to ensure we are providing clear messages to our guests.
We appreciated the kind words about our in room amenities.
Thank you again for your feedback and we hope you will consider giving us another chance.
Kind Regards,
Jim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2016

Great place to stay. Nice staff, food was excellent, and the accomodations were wonderful. Shuttle to our party was courteous and considerate. Would definately do this again. There were no issues whatsoever.

Date of stay: January 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Briana H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jim D, General Manager at Hilton Garden Inn Valley Forge/Oaks, responded to this reviewResponded January 8, 2016

Dear Briana H,
Thank you for the great review.
The team here at the Hilton Garden Inn was thrilled to read about your experience.
We are glad you enjoyed our shuttle services and friendly team.
We hope to see you again soon.
Warm Regards,
Jim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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