I have been using Hilton Properties for years, because I am never disappointed when I do, with the staff and facilities. I am writing this review, because the staff at this location was exceptional!! Kay Hermsen, the Front Office Manager, went out of her way to make sure we all (there was 10 of us!) had what we needed, no matter what time of day it was. We all stayed there for 6 nights. The hotel was full, but we would never know it by the wonderful hospitality they showed us! Shanna at the front desk was so nice to deal with, when checking in. She made me feel like I was the only person she was checking in and wanted to be sure I had everything I needed. Ella the breakfast lady, made us a pot of coffee before it was time, when she saw we needed to leave the hotel before breakfast time. Nellie made sure our room rates didn't change, when we had to change our stay, by one night. Last but not least, Venessa the woman who cleaned our room, could not be nicer and I have to say our room was cleaned everyday, like I cleaned it myself!! I highly recommend staying here and the Hilton Company has to be so proud of these people.
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- Also Known As:
- Hampton Inn And Suites Valley Forge/Oaks Hotel Phoenixville
- Hampton Inn Phoenixville
- Phoenixville Hampton Inn