I have never written a review on anything before, but I was so appalled by our visit to the Grape Arbor B&B, I couldn't help but share the experience. My husband and I traveled from Upstate NY to Grape Arbor last weekend for a relaxing getaway. What a terrible experience! We had purchased a Groupon for a 2-night stay, and we were very excited for our first B&B experience. A couple days before our stay, I had called Grape Arbor just to confirm our reservation, since it had been a few months since I made it and we were traveling from out of state. Innkeeper Peggy called me back and was so rude on the phone, that should have been our first sign to stay away!!! Her response was "um yeah, we sent you an email last week confirming your reservation, and nothing has changed". I had never received the email and later found it in my junk mail, which now I realize is exactly where it belonged! Even if I had seen the email, was it too much to ask just to confirm the reservation over the phone?? I have never heard someone so put out over nothing.
The day we traveled to Grape Arbor, I received a call just before we got there that my dad, who is battling stage 4 cancer, was admitted to the hospital with dangerously low blood levels. I tell you this because when we arrived at Grape Arbor, I informed Peggy that we may be leaving a day early due to this, and she was extremely rude and cold. I didn't expect to be fallen all over by any means, but she was so uncompassionate it was almost disturbing. Her response to me telling her we may have to leave early was "if you have to", with all the attitude you could imagine. Mind you, we had already paid for both nights. Peggy was clearly very put out over the change of plans, and I'm still trying to figure out why. I told Peggy that we may have to cancel our massages which we had scheduled for the next day, and she responded by saying their massage therapist (who was excellent, btw) travels 45 mins to Grape Arbor, and she acted like she couldn't cancel the appt., even though it was the day before. She made us feel so bad we ended up paying for the massage even though we werent sure if we'd be there the next day to enjoy it. We ended up leaving the next day just after our massage. When we told Peggy we were leaving and that unfortunately there was just a lot going on this weekend, she responded by saying "there's a lot going on for everyone". Talk about compassion!! Of course, Peggy sweetened up for a second and said she would make a note in our file that we left early and would give us a discount next time we came. HA! Don't bother, you couldn't pay us to come back!!
As for the B&B itself, it was very outdated and I felt like I had fallen into the Twilight Zone. I assume most B&B's are old fashioned, but I'm talking gaudy flower wallpaper, old flower bedspreads, and a TV from the 80's. The town of North East was also very antiquated, although the people we encountered in town were very welcoming and kind. There just wasn't much to do in the area, so don't expect much excitement unless you plan on traveling out of town during your stay. I will say, there is a cute little wine shop in town and the woman behind the counter was a sweetheart. We didn't have a chance to visit any of the wineries, but there several small ones very close to Grape Arbor if this is something you are interested in.
As for the one breakfast we had, some of the food was great and some was terrible. The ginger bread, cranberry rolls, and fruit were excellent. The main courses left much to be desired. I ordered the strata (eggs and veggies, similar to a quiche or souffle), and it was watery and tasteless. My husband got the waffles which were tasteless, burnt, and hard as hockey pucks. His bacon was also overcooked to the point he could barely eat it, and he is one of the least picky eaters imaginable! So no stellar reviews in this regard, either. We did have a decent meal at Johnny B's restaurant which is in walking distance from Grape Arbor. It was more of a diner though, so don't expect anything too fancy.
All in all, our experience at Grape Arbor was terrible and I certainly don't recommend it to anyone. I read other reviews raving about other Innkeepers- maybe if you can steer clear of Peggy, you might have a better experience.
- Official Description (provided by the hotel):
- Two Victorian-era buildings in a small town setting, just minutes off Rt 90. The suites are spacious and include a large separate living room/parlor and large bathrooms, several with jacuzzis. All rooms have private baths, TVs, and free wifi access.The Grape Arbor is reknowned for home made bountiful breakfast with local ingredients from our many local farmers and growers. Let us help you escape to another time and refresh and renew! ... more less
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