Last week, I ordered a "spinach salad" pizza. When I got home, I discovered that they gave me a different sort of pizza. One with zucchini. I called to notify them and see if I could just exchange some ingredients, as I did not want them to have to waste the entire pizza. The gal who answered the phone consulted with the owner who had made the pizza and took my order. She allowed me to come in and exchange ingredients, but made it very clear both on the phone and in person that I ordered the "super spinach" pizza, because that was what she wrote down. At least 6-8 times she insisted that she was correct, and I was mistaken, because she had written down "super spinach". Could she have heard me wrong? Could she have heard me right and written it down wrong? NO! Two years ago, I had 2 surgeries on my throat for cancer. My voice is weak at times, especially over the phone. I am quite certain that I ordered "spinch salad" as that is what is circled on the menu I ordered from. What infuriates me is the self-riteous attitude that this woman had. All she had to say was, "sorry for any misunderstanding, let's make it right". Instead, being right was much more important to her. Whatever became of "the customer is always right"? I will not frequent her establishment again.
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