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“Great for a place to sleep but in the middle of nowhere”

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Holiday Inn Express Gibson
Ranked #1 of 2 Hotels in New Milford
Certificate of Excellence
New York City, New York
Level Contributor
67 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great for a place to sleep but in the middle of nowhere”
4 of 5 bubbles Reviewed July 21, 2013 via mobile

Good roadside hotel with very nice staff and accommodations. Overpriced but there are no other chain hotels around so they can command the rates.

If you are rolling in during dinner time take note: your choices are Denny's at the adjacent Truck Stop or McDonald's. That's it. Otherwise it's a highway drive to small towns nearby that don't have many choices.

Air conditioning in our room was good but loud. Rooms have a fridge and microwave, comfy beds, large bathrooms with good showers and very spacious for a hotel of this type.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonathan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, August 18, 2013
Dear qbang,

Thank you for taking the time to leave us a review. We appreciate your choosing to stay with us, and even more so that you have such great things to say about our rooms. While we are in a rural location, we do try to give our guests great service by providing them with maps and menus to local restaurants that are within a few miles drive. Thank you again, and we look forward to seeing you again soon.
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121 reviews from our community

Traveler rating
    54
    52
    11
    3
    1
See reviews for
50
29
3
22
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
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English first
Milan, Indiana
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed July 10, 2013

We were here for one night on our way to New York State. We were very impressed by the staff and their good nature! Especially since they are dealing with lots of construction/drilling workers. The staff is doing what they can to try to keep the hotel clean...and that is a hard task with muddy clothes and boots!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Milan54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, July 11, 2013
Dear Milan54,

Thank you for taking the time to leave us a review. We love to hear such great compliments about our staff, as they truly are the heart of our hotel and do their best to make sure that every guest has a great stay every time. We also appreciate hearing about where we can improve, and take every opportunity to meet these challenges head on. We look forward to seeing you here again soon, and giving you another fantastic stay!
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Nassau, New York
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 7, 2013

This was by far one of the best hotels we have stayed at in a while. It doesn't take a lot to make a customer feel valued and yet a lot of hotels don't seem to get this. This place gets it! All the staff was friendly and put the guest first. We ask for a late check out and found ourselves surprised that it was not an issue and that they didn't have to check with housekeeping first to see if they could do a late check out. The breakfast was great. We forgot a plug that we needed and went to the front desk, they pulled out a box of plugs and the one we needed was in the box. They just did everything they could to make travel easier for us. If we are ever in this area again, this hotel will be our first choice!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, July 11, 2013
Dear Kathy K,

Thank you for taking the time to leave us such a glowing review! We do our best to make sure that every guest has a great stay, and our staff is at the heart of that effort. We look forward to seeing you again, and are eager to give you another great stay!
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Woodbridge, Canada
Level Contributor
76 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed May 3, 2013

This property itself is very nice and well taken care of but a few things to note which keeps it from a 5 start rating tripadvisor rating. The hotel is way over priced for what you would expect to pay for a nights stay along I81. Plus there is natural gas drilling taking place in the vicinity so there are many industry workers and their trucks which occupy the hotel on a daily basis. This appears to be causing both the much higher prices which the average traveler is not expecting and mud all around the entrance and parking lot. On a positive note the front desk lady was very helpful and the breakfast area had a one button push pancake maker. The pancakes were very good along with the rest of the breakfast. Shower pressure and internet access also both good. Only other eatery I saw on this exit was a McDonalds close by.

Stayed April 2013, traveled with friends
Helpful?
5 Thank hotelforfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Gibson, responded to this review, May 20, 2013
Dear hotelforfun,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comment, we truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept my apology for the shortcomings you have experienced during your stay. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Birdsboro, Pennsylvania
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 10, 2013 via mobile

Stayed here because of the short ride to Elk Mountain. Hotel is very clean! Amenities are fabulous. Front desk was very friendly and helpful. The only downfall is there are hardly any food places in the area to eat. I would stay again when in the area.

Stayed March 2013, traveled with family
Helpful?
Thank Sealiz29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, April 16, 2013
Dear Sealiz29,

Thank you for taking the time to give our hotel such a great review. We appreciate the feedback of our guests, as strive to make every stay as great as it can be.

Thank you again and we look forward to seeing you again soon!
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Camden cou
2 reviews
5 of 5 bubbles Reviewed February 28, 2013

I took my 2 children skiing at Elk for the first time. The place was great! My kids hit the breakfast before skiing which was perfect to get us going. I LOVED the pancake machine. Fresh cookies at the front desk were nice too. Bad fog that weekend which made the shuttle service by the pizza place a perfect option for us - my kids loved that! Warm pool that my children tried out later. Mom would have enjoyed a hottub for aches, but oh well. Very clean rooms. Pleasant staff. Will definitely head back there! Good bargin for the ammenities.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, March 1, 2013
Dear Tracy F,

Thank you for taking the time to leave us such a great review. Many of our guests enjoy our proximity to Elk Mountain, and I'm very glad that your children enjoyed our heated indoor pool, the pancake machine, the fresh baked Otis Spunkmeyer cookies at our Front Desk. We do our best to make every guest's stay amazing, and I'm glad that you chose to spend your weekend ski trip with us. We look forawrd to seeing you again soon.

Thank you,
-Benjamin Schack
General Manager
Holiday Inn Express | Gibson, PA
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Standish, Maine
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 23, 2013

We stayed here on our way to Colgate College. We took advantage of a great deal that advertised in a Pennsylvania Hotels brochure. The woman who answered the phone when I called was extremely nice and helpful. When we arrived about an hour later, the same woman was at the desk, and I can't say enough good things about her. I believe her name was Tina. She was very nice, helpful, she made us feel very welcome.
We stayed in a room with 2 queen beds. The bedding was very comfortable, hotel is quiet, and I was so happy with it.
Breakfast was also great. Many, many choices in the free buffet, and all tasted great.
If ever in the area again, would not hesitate to stay here again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Veronica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, March 1, 2013
Dear Veronica M,

Thank you so much for taking the time to give us such a good review, and for giving Tina such great accolades. We are proud of all of our staff and the lengths that they will go to in order to ensure that all of our guests get a great stay everytime they choose to visit us. We look forward to seeing you again the next time you are in the area.

Thank you again,
-Benjamin Schack
General Manager
Holiday Inn Express | Gibson, PA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Gibson

Property: Holiday Inn Express Gibson
Address: 1561 Oliver Rd, I-81 at Exit 219, New Milford, PA 18834-7515
Phone Number:
Location: United States > Pennsylvania > New Milford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in New Milford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Gibson 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Gibson, recipient of the 2007 Quality of Excellence Award. This beautiful hotel is conveniently located off I-81 at exit 219 Gibson. Centrally located between Binghamton, NY and Scranton, PA the hotel is ideal for business or leisure. The hotel is located in the heart of the Endless Mountains and is only minutes from exciting attractions. The Holiday Inn Express features the most up to date services and facilities and offers an indoor pool, fitness center, business center, refrigerators and microwaves in all rooms, and free high-speed Internet. Stay Smart with the Holiday Inn Express Gibson! Smart business! The Holiday Inn Express Gibson will make your business trip care free. The hotel is located just minutes from Montrose, Conklin Industrial Park, Frito Lay, Kirkwood Industrial Park, Maines Paper & Food, and the Flying J Travel Plaza, just to name a few. Smart getaway! This hotel is the perfect place to get away and visit great local attractions such as Elk Mountain, Harford Fairgrounds, Mormon Monument-Joseph Smith Home, Old Mill Village, Valhala Castle, Nicholson Bridge, Upper Delaware Scenic & Recreational River Center, Pocono Mountains, Pocono Raceway, Jem Car Classic, and many more! Stay Smart and experience this beautiful hotel with outstanding services and amenities. Many beautiful golf courses nearby! ... more   less 
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Also Known As:
Holiday Inn Express Gibson Hotel New Milford
Holiday Inn New Milford
New Milford Holiday Inn

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