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“Great Breakfast, Housekeeping Needs Improvement” 3 of 5 stars
Review of BEST WESTERN PLUS New Cumberland Inn & Suites

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BEST WESTERN PLUS New Cumberland Inn & Suites
2.5 of 5 Hotel   |   702 Limekiln Road, I-83 Exit 40A, New Cumberland, PA 17070   |  
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Ranked #3 of 14 Hotels in New Cumberland
1 review
“Great Breakfast, Housekeeping Needs Improvement”
3 of 5 stars Reviewed July 4, 2014

Nighttime check in staff was very friendly and helpful as was the lady who set up the breakfast. However, when we checked in I noticed there was hair on the toilet seat in the room and the bathroom floor was dingy. The last night of our stay our room wasn't cleaned and I later discovered there were others as well. The staff apologized however, no compensation was given (I thought at the very least the hotel should have given some reward points). Note to Management: The hot and cold water in the shower are reversed and I am sure you are aware of this. You might want to fix this as I am sure there is an attorney out there who would love to take the case once someone is scalded.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank 488susanp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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327 reviews from our community

Traveler rating
    102
    95
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Venie, FL, United States
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed July 3, 2014

Less amenities than a regular Best Western and rooms need updating. Room was OK, quiet & beds were comfortable, but sone desk staff were not very helpful. Hotel was hard to find from I-81E with no directions provided from that directions on the website.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Gregory L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paterson, United States
1 review
5 of 5 stars Reviewed June 27, 2014

Please if you are looking for a hotel near Hershey Park, Please visit the Best Western PLUS New Cumberland Inn & Suites, New Cumberland, PA. The staff Justin & Bethany will take great care of you.. Excellent Customer Service and wonderful place to stay..

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Anika N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
5 of 5 stars Reviewed June 26, 2014

The hotel was conveniently off the highway. We had a speedy and efficient check-in. Staff was friendly and helpful. The room was up to date, clean and spacious. The pool was relaxing, great way to end our evening. Would definitely recommend this hotel to my family and friends. Overall a great stay!

  • Stayed June 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank wibles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Culpeper, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 25, 2014

This hotel is the worse!!! I checked in and out the same day. People were hanging out like they were on the block somehwere and there was no managers on site and the front desk clerk had no control. Guest were smoking and drinking not only at the front entrance as they hung out but also throughout the hotel. The carpets throughout the hotel (in the rooms and halls) are gross! The carpets are dark and you can still tell that they haven't been shampooed in years. One of the guest in our group walked into his room and someone's underwear were left hanging from the shower. The trash can in front of the hotel was overflowing with beer bottles and they even had liquor bottles left on the side of the trash can. The bed mattress is thin and cheap. The hotel has a disgusting odor. The pictures that you see on the internet are misleading. I strongly recommend that you not stay at this hotel!!!! Pictures to come soon as I get my phone back up and running. This was a complete mess!!!!

  • Stayed June 2014, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank LBB326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericksburg, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 24, 2014

Hotel is not clean..pulled up to a trash can full trash with trash bags on the floor next to trash can. Lots of people sitting out side smoking drinking and cursing can with a youth group of girls some with bad allergies and asthma hotel smelled like smoke on all floors. Checked into room and found boxers and t-shirt hanging in bathroom. We had 10 rooms and all decided it was not a good place for our young girls to be. Most left as 2 stayed since the would not refund us our money.

  • Stayed June 2014, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smiths Falls, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 23, 2014

There was such a strong smell in the hotel room that it effected my family and we only slept there for 5 hours. Went to check out and check the bill and no one was around. Had to drive another 89 hours that day so just left after 10 min standing at the counter.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS New Cumberland Inn & Suites

Property: BEST WESTERN PLUS New Cumberland Inn & Suites
Address: 702 Limekiln Road, I-83 Exit 40A, New Cumberland, PA 17070
Phone Number:
Location: United States > Pennsylvania > New Cumberland
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in New Cumberland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS New Cumberland Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western New Cumberland
New Cumberland Best Western

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