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Best Western Plus New Cumberland Inn & Suites
Ranked #3 of 13 Hotels in New Cumberland
Blairstown, New Jersey
1 review
“Impressed”
Reviewed May 5, 2014

From the moment we pulled up to the hotel to the moment we checked out, we had an amazing stay. I chose this hotel for my family because of its ideal location to Harrisburg/Hershey/Carlisle. The hotel was clean. The staff was extremely helpful and nice. The breakfast was exactly what you would expect. I am very glad I chose this hotel and would highly recommend to everyone.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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384 reviews from our community

Traveler rating
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    107
    61
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Glastonbury, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 21, 2014

Hotel was a good choice for myself and 2 teenagers. Nice TV, indoor pool, clean, roomy and comfortable. In-room refrigerator was useful as well as the dining area and microwave. The wi-fi was strong and the house computer was convenient.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, United States
1 review
Reviewed April 21, 2014

There was no staff at the counter for 10 min, My wife was able to walk inside the staff room to try and find the staff and none could be found. They also left the doors to their private office open. We called the manager's number using the cards posted on the font desk. No answer and could not hear a phone ring. More people came into the lobby and a woman with a walker was standing there waiting along with 8 other people asking where the staff was. My wife found the ALL of the front desk staff at the pool and told them we needed service. When both of them came back they pretended like nothing was wrong and did not say sorry about the wait. When we were given our room keys the MANAGER did not tell us our room number or where our room was. When we got into our room we saw how dirty the room was. The lock on the door jiggled, the toilet had "stains" on the seat. There were black dirt hand prints around the shower bars, there was dirt and drywall in the lamps, chewed bubblegum under the night stand on the floor, soda stains on all of the counters and desktops, dirt and mold in the vents of the heater, dust on the walls, and food stains on the dresser. I told them that I was not happy with the room and they gave me a new room. When in the new room we checked it and found there was only one towel, there was food stains on the "fresh remote" soap stains on the bathroom counter, white stains on the armrest of the desk chair, and random hair and stains on the door knobs. I took many photos and will be posting them online and contacting bbb.org about how clean their building was. The manager was "proud" to say that he was the new manager and how he's good at doing his job. He need to follow up with his staff and not talk about them saying "well some of our staff cleans better than others" that is not something that should be shared in the open. We won't be staying there again and the Motel 6 across the street is better.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Victor T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethlehem, United States
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 17, 2014

As a Best Western Plus, this hotel was exactly what was expected. The front desk was very accommodating and helpful. Pool was clean and although the exercise room was small, it met our needs. The breakfast was fine and we would stay here again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brendan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed March 7, 2014

for the price was too much, i always use Best Western, but this hotel needs a good cleaning service, and maybe a change of management. Room was dirty, the door to the bathroom was falling out of the hinges, the fan when turned was making a loud noise, shower head was dirty. wall inside the shower was broken. I'm a clean freak and I do have experience with cleaning services. the lobby area was dirty, elevator needs a good cleaning, wall and floor. too much for no comfort.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank josmarp2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_Western_MGT, Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review, March 17, 2014
I am very sorry for the issues that you had while staying with us, but we are working to improve and hope you will come stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ocean view, United States
1 review
Reviewed March 7, 2014

it was very nice. however, the door at the end of the hall to the side parking lot was never locked and that was nerve racking. the lady that made my reservation on the phone gave me the online discount! however, i reserved a king bed with jacuzzi over the phone; that's not what i was given though. but the manager lowered the price of my room. the morning of 2/24 a staff member opened the door to my room and i hadnt checked out. i reported it to the front desk...his name was Daniel...he apologized and said he would talk to his staff.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kristrin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_Western_MGT, Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review, March 17, 2014
Thank you for staying with us and again we apologize for the issues, and hope you will come again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Layton, NJ
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 6, 2014

Everything was clean and in working order. Beds were comfortable, and decor was nice. Breakfast was ok at best. The waffle maker burned the waffles even with the timer and staff was slow to replenish breakfast items. I think they were short staffed. Good value for the price. Pool and hot tub were great, it was freezing outside and the hot tub was wonderful! Would stay here again.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Quincy2805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_Western_MGT, Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review, March 17, 2014
Thank you so much for staying with us at the Best Western Plus New Cumberland. We would like to apologize for the waffle maker we have improved, and we hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus New Cumberland Inn & Suites

Property: Best Western Plus New Cumberland Inn & Suites
Address: 702 Limekiln Rd, I-83 Exit 40A, New Cumberland, PA 17070-2315
Phone Number:
Location: United States > Pennsylvania > New Cumberland
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in New Cumberland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus New Cumberland Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western New Cumberland
New Cumberland Best Western

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