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“One Word, 'fleas'”

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Clarion Hotel & Conference Center
Ranked #11 of 13 Hotels in New Cumberland
Dallas, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“One Word, 'fleas'”
1 of 5 bubbles Reviewed October 31, 2004

This hotel doesn't look bad from the lobby or the outside, but the hotel rooms are very run down and dirty. This was the second time that I stayed at the hotel and was shocked to find fleas in my bed. I found at least 20 fleas in my bed. It was absolutely disgusting and horrifying. And when I made the hotel staff aware, they didn't even seem to care or apologize. They did move me to another room with no lights in the bathroom. I then had to complain again. They then came and fixed the lights. However, this all happened between midnight and 1am when I had an important meeting the next day. I found this hotel completely unacceptable and will never stay there again. I just hope that I didn't bring any fleas home.

4 Thank Liz_D_Pennsylvania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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308 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • Italian first
  • Any
English first
A TripAdvisor Member
4 of 5 bubbles Reviewed September 28, 2004

Visitors should be aware that on Columbus Day weekend all hotels in the area are flooded with soccer teams participating in a local tournament.

1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridgeshire, England
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
1 of 5 bubbles Reviewed September 28, 2004

I have stayed in this hotel a couple of times and, in my experience it is very tired, dirty, noisy and the staff inefficient. I found clothes and a used condom under the bed and a battery charger was stolen from the room. There are much better hotels in the area.

4 Thank Quins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, NC
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 12, 2004

We needed a one night stopover on our way home from Niagara Falls to Raleigh, North Carolina. We wanted something close to Hershey so we could do a quick side tour of Chocolate World. I waited too long to book our room and many of the other area hotels were already full, but this Holdiay Inn was our best compromise of price and location. Our room was clean, very spacious, and nicely furnished. Pizza Hut delivered right to our hotel room, which was great after a long day on the road. We wanted to hit the pool just to relax for the evening, but it was closing at 9:30, and there were no towels when we got there and no pool attendants-- I had to traipse out to the front lobby in my bathing suit, past several convention groups meeting, to request more towels. I asked a staff member along the way for help, but she just told me I had to go to the front lobby myself, which was a little annoying and inconvenient. Breakfast was included in our price, and was served buffet style in the very nice English Pub, although our "service" there consisted of a staff member showing us to a seat and telling us to help ourselves-- no coffee was offered or water, etc. In general, this was a perfectly acceptable place to stay for a night in passing through. Our room was quiet and the beds were comfortable, and the location was very convenient. The hotel could easily get a better rating from us if the staff were a little more accomodating.

2 Thank mrsdbrown1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 bubbles Reviewed May 21, 2003

on two seperate occasions I booked a suite--only are 4- I recieved a confermation no. and upon arriving did not recieve a suite and had to settle for what was available.The hotel cleaning staff were on one occasion cursing each other in front of guestsOn both occasions there were loud guests in the halls and at the pool. In fact the room across from me had 9 or 10 children unsupervised while their parents in other parts of the hotel.I have never written a review before but I feel it is necessary to warn guests. The entire staff- management needs to be changed.

11 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel & Conference Center

Property: Clarion Hotel & Conference Center
Address: 148 Sheraton Drive, I-83 & PA Turnpike Exit 242, New Cumberland, PA 17070
Phone Number:
Location: United States > Pennsylvania > New Cumberland
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 13 Hotels in New Cumberland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel & Conference Center 3*
Number of rooms: 195
Official Description (provided by the hotel):
Located 5 minutes south of Harrisburg in a suburb of New Cumberland. Has easy access off of 2 major highways, Interstate 83 and Interstate 76, the Pennsylvania Turnpike. Attractions that are a short drive away from the hotel include Hershey Park, Pennsylvania State Capitol, Pennsylvania Farm Show Complex, the Amish (Lancaster County), Harley Davidson Plant, and historical Gettysburg. Enjoy local sports with the following clubs: Harrisburg Senators, AAA baseball, and Hershey Bears minor league ice hockey team for the Colorado Avalanche. Indoor heated pool nestled in a tropical courtyard are just 2 of the amenities that are offered. Guests of the Harrisburg Clarion Hotel & Conference Center can enjoy fresh, locally-sourced ingredients and from-scratch cuisine at the hotel’s on-site restaurant and bar, The Garlic Poet. You will find over 21,000 square feet of flexible conference and catering facilities which provide the ideal setting for many special occasions. ... more   less 
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Also Known As:
Holiday Inn Harrisburg Hotel New Cumberland
Holiday Inn New Cumberland
New Cumberland Holiday Inn

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