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“Never again....” 2 of 5 bubbles
Review of Clarion Hotel & Conference Center

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Clarion Hotel & Conference Center
Ranked #11 of 14 Hotels in New Cumberland
Baltimore, Maryland
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Never again....”
2 of 5 bubbles Reviewed July 29, 2013

My Mother attends a Quilting event each year in Hershey Park. She prefers to stay off the Hershey property due to cost so when I was able to find this hotel for her (good rate/good reviews) she was very excited. The room its self was ok, staff told us we were in an updated room however the bathroom was def. not updated and even had black mold growing in the shower curtain.
One night when my Mother arrived back to the hotel she entered the hotel through the lobby to go to her room as her room had an entrance from the lobby as well as one from an outside entrance. When she opened her door she found the other door to the hall wide open. Hotel staff was very good about coming to check out her room ect however they did admit that the hotel cleaning staff must have not shut her door when they did their morning clean. This means her door was open all day exposing all over her belongings ect all day to whomever felt it was a good idea to take a look. Very disappointed...never again!

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_Clarion, Front Office Manager at Clarion Hotel & Conference Center, responded to this review, August 15, 2013
Thanks for taking your valuable time to submit your review here. We are so sorry for the issue you had with the housekeeping staff leaving your room open. I will once again share that with our housekeeping manager to insure that doesn't happen to anyone else.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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302 reviews from our community

Traveler rating
    71
    67
    41
    61
    62
See reviews for
111
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74
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Perry, Georgia
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed July 23, 2013 via mobile

Stayed last night. I think upgrades have been made. Carpet looked new. Beds were soft and comfy. Pool area is beautiful, and very well maintained. Staff friendly and helpful. Room had Keirig coffee/tea machine. Room was clean as was entire hotel. Had a burger at Garlic poet, cooked the perfect medium that I ordered. I didnt like the fries but burger was excellent, $8. Ish bucks. Bed linens were soft and felt great after a long drive. I would stay again.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jej55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_Clarion, Front Office Manager at Clarion Hotel & Conference Center, responded to this review, July 24, 2013
We are so happy that you have taken the time to share the great experience you had at our hotel. We are glad everything was to your liking, and look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yardley, Pennsylvania, United States
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed July 22, 2013

The only reason anyone should visit this property is for a meal at The Garlic Poet. This restaurant has outstanding food and service. The Clarion, however, is in a sad state. The building is old and is showing obvious signs of neglect. The only parts of this hotel that don't wreak of cigarette smoke are the lobby, the restaurant and the indoor pool. The staff is friendly, helpful and hard-working, however all their efforts can not compensate for the dilapidated state of the hotel. Avoid.

Room Tip: If you must stay here, ask for a room that has been refurbished.
See more room tips
  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Michaelene N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_Clarion, Front Office Manager at Clarion Hotel & Conference Center, responded to this review, July 24, 2013
Sorry that we failed to meet your expectations, but we are glad that you found our staff to be helpful and hard working. We are working on improvements to the hotel and hope you will stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed July 19, 2013

Hotel has been here for a while and I have stayed here several times for business over the last few years. It used to be a Holiday Inn. I thought the room was comfortable.

Lobby furniture could use replacement. I was working with two other people sitting on the couches and it was very uncomfortable. There was no other central place to meet and work.

Breakfast used to be good at the Holiday Inn. They now have a buffet breakfast and it was terrible. The food was hard and cold.

I would stay here again but I will go to the diner across the street for breakfast.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jeffreykNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_Clarion, Front Office Manager at Clarion Hotel & Conference Center, responded to this review, July 24, 2013
We are glad that you found the room comfortable. Sorry that you didn't ask about a place to meet, we may have been able to set you up in our of our lounges, if available. Our hotel just had a meeting last week regarding breakfast and we hope you will see the positives that came out of it on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
2 of 5 bubbles Reviewed July 13, 2013

this hotel is very outdated nothing in rooms even match. toilet barely flushes heat and air very poor working condition. the sliding doors from pool to courtyard area do not open. pillows very uncomfortable, better bring your own . curtains old and dirty. carpet moldy. i can go on and on you see the picture tv stand is old dresser with front door removed

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rick s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_Clarion, Front Office Manager at Clarion Hotel & Conference Center, responded to this review, July 24, 2013
We apologize for failing to meet your expectations. Thank you for taking the time to let us know about them as we continue to strive and make improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hunt Valley, Maryland
1 review
2 of 5 bubbles Reviewed July 8, 2013

I stayed there for a baseball tournament. Room was on second floor with a balcony overlooking indoor pool. Big mistake not asking for a room change. They are suppose to clear out pool by 9:30 pm, yeah good luck with that...very very loud... The air conditioning is horrible. Your rooms are suppose to have individual controls but I was complaining to housekeeping that my room is so hot, had thermostat set to 60, she said dont bother turning down my temp contoller in room , it doesn't matter what you put temp at, they are all connected..stay on first floor, was much cooler than second floor even in hallways... Was suppose to have microwave and refrigerator in room, didn't. Breakfast was good, eggs, French toast, pastries, bread, yogurt, tater tots.... Front desk were very friendly along with housekeeping..just don't stay in rooms overlooking pool!!!

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mandy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_Clarion, Front Office Manager at Clarion Hotel & Conference Center, responded to this review, July 10, 2013
I wish to apologize for the noise issue and the air conditioning problem during your stay. Wish you had asked for a room change, as we would have been happy to accommodate you, so we could provide you with a better experience. Thank you for your kind words regarding the friendliness of our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eldersburg, Md
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed July 7, 2013

My husband, three sons, mother, father and I stayed in this hotel when my son played in a baseball tournament in Hershey, PA. Hotels closer to Hershey were booked because of a One Direction concert happening the same days as the tournament, so this Clarion was one remaining relatively nearby option. Our first impression was that the place was ok and probably a little past its prime, but we're really not that picky. If a place is clean, in good operating order and the staff friendly, then we're good to go. Unfortunately, as you'll see below, there were more cons than pros.

Pros:
-on-site fitness room with a couple of ok treadmills and other cardio equipment
-indoor pool
-friendly staff
-marginally-edible free breakfast buffet

Cons:
-room slept 4 (reservations were for 4 in our room), but we were provided with 3 towels. I requested more towels the first night and never got them. Left a note for the housekeeping staff for more towels on the second day, asked at the front desk several hours later after housekeeping came and went, and then called at 9:30 pm and was assured that the towels were on the way. I wanted to go to bed, but stayed up waiting for the towels and they never came.
-no towels at the pool. My son went swimming and came back to the room and had to use 1 of our 3 towels to dry off, leaving that towel soaking wet. So, then we were down to 2 towels for 4 people. People asked for towels for the pool and were told by the front desk staff they were on the way and they never came.
-room thermostat did not work, so the room was really warm. Even turning the temperature down to 58 degrees did not cool it off at all.
-the toilet hardly had enough flush power to flush liquid waste, much less solid (gross but true).
-our room did not have a fridge or microwave, but was supposed to.
-the ice machines did not work (important in 90+ degree heat for cooling baseball players' drinks).
-our non-smoking room smelled like someone had smoked a couple of packs in there right before we checked in.

Overall, if the basics would have been taken care of (towels, anyone?) we would have been relatively happy. But, please don't leave a card in our room that says, "If you're not satisfied with our accommodations or service, please let the front desk know without delay so we can make it right" and not deliver on it.

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank MDfamilyoffive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_Clarion, Front Office Manager at Clarion Hotel & Conference Center, responded to this review, July 10, 2013
I want to thank you for taking the time to write such an in-depth review of the hotel. I appreciate all of your feedback, both pro and con. Please know that your review will be a major focus in my presentation at our next manager's meeting. I will also be stressing the importance of follow-up on guest requests at my next front desk staff meeting. Thank you for putting it in black and white to help emphasize that importance. We apologize for the issues you experienced during your stay and are sorry for not exceeding your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel & Conference Center

Property: Clarion Hotel & Conference Center
Address: 148 Sheraton Dr, I-83 & PA Turnpike Exit 242, New Cumberland, PA 17070-2440
Phone Number:
Location: United States > Pennsylvania > New Cumberland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 14 Hotels in New Cumberland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel & Conference Center 3*
Number of rooms: 195
Official Description (provided by the hotel):
Located 5 minutes south of Harrisburg in a suburb of New Cumberland. Has easy access off of 2 major highways, Interstate 83 and Interstate 76, the Pennsylvania Turnpike. Attractions that are a short drive away from the hotel include Hershey Park, Pennsylvania State Capitol, Pennsylvania Farm Show Complex, the Amish (Lancaster County), Harley Davidson Plant, and historical Gettysburg. Enjoy local sports with the following clubs: Harrisburg Senators, AAA baseball, and Hershey Bears minor league ice hockey team for the Colorado Avalanche. Indoor heated pool nestled in a tropical courtyard are just 2 of the amenities that are offered. Guests of the Harrisburg Clarion Hotel & Conference Center can enjoy fresh, locally-sourced ingredients and from-scratch cuisine at the hotel’s on-site restaurant and bar, The Garlic Poet. You will find over 21,000 square feet of flexible conference and catering facilities which provide the ideal setting for many special occasions. ... more   less 
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Also Known As:
Holiday Inn Harrisburg Hotel New Cumberland
Holiday Inn New Cumberland
New Cumberland Holiday Inn

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