We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The other reviews were wrong - GREAT hotel!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Clarion Hotel & Conference Center
Ranked #7 of 14 Hotels in New Cumberland
Reviewed November 26, 2012

Contrary to the reviews I read, this hotel was wonderful. Great rooms, modern lobby, wonderful restaurant, and courteous, attentive staff. My room was clean and spacious. The lobby was a great place to sit and relax. The on-site restaurant is superb!

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (329)
There are newer reviews for Clarion Hotel & Conference Center
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

222 - 228 of 329 reviews

Reviewed November 5, 2012

We stayed here for a night last summer while visiting Hershey Park. The accommodations were adequate, they had a nice indoor pool that we didn't get to use, but the service was mediocre at best. The breakfast was a terrible experience I hope to never repeat. There was only one waitress to service the entire restaurant and she was clearly flustered as she couldn't possibly handle the overwhelming load. The restaurant manager was skulking in the back occasionally coming out to pour a pot of coffee in the lobby urn. It was shameful that he wasn't out helping to serve customers and keeping people from getting as angry as they did. In my youth I worked in food service and that's what a good manager did. This idiot let the whole place fall apart and as a result none of us there will ever return.

Room Tip: Go somewhere else.
  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank nylads2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

From the moment you first enter (check-in), until your departure date and time, you feel like their most important and valued guest! Warm, friendly, and welcoming greeting from all seems to come naturally, with an emphasis especially from "Rebecca" if you are lucky enough to have her assist you at their guest services counter. Additionally, "Jo" will also very much contribute to ensuring that your stay will be the best ever. When they are working together, that has to be Holiday Inn's guest services "A-Team"! While you are a guest there, their restaurant and lounge staff will help you to relax and unwind; breakfast, lunch, and or dinner; or even a refreshing beverage of preferred choice, always served with a warm and friendly greeting and smile. Please continue with the second to none guest services experience.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2012 via mobile

Stayed one night room was clean. Service was good. The restaurant and bar were excellent. Very busy. Recommended. Conference center hotel everyone from the desk help To the restaurant were great. It was impressive how clean the public areas and the grounds were.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2012

You can tell by the low ceilings that this is an older property. I recently booked 3 rooms for our trip to New Cumberland for a family funeral. I see all the negative ratings but our rooms were clean and the staff in the bar and restaurant were great.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

I recently stayed at this hotel with my husband. Like many of the other reviews note, the hotel seems to have booking problems. We originally booked only one night, but on the day of our intended arrival we decided to stay 2 nights. My husband called the toll free reservation number first and they said they were all booked up. He then called the hotel directly and they said the same thing. We ended up booking a room for the second night at a nearby hotel. However, upon our arrival to the holiday inn about an hour and a half later, the receptionist asked if we were only staying one night. We told her we wanted to stay two, but were told they didn't have a nonsmoking room for the next night. She seemed surprised and said they had the room if we wanted to stay. Now I understand reservations change all the time, and it's possible someone had canceled their reservation for the next night, but judging from the clerk's response, that was not the case.

Anyways we checked into our nonsmoking room and it must've been right among the smoking rooms because smoke smell was very strong in the hallway. As far as our room, it smelled musty and like febreeze. The room was a decent size, nice window, decent TV. The cushion on the sleeper sofa was partially off - not sure if that was from prior occupants or the cleaning crew.

Now for the real problems. First thing I noticed is everything seemed outdated. Not a big problem, if everything is clean and in decent shape. However, the toilet seat had pieces missing..as in little chunks off the top of the seat making it rough. The towel bar, toilet paper holder and tissue holder all had rust on them. The room was not clean - dust and dirt in places that could've been easily cleaned. The ceiling in the bathroom was not in good shape. I didn't feel the place was cleaned at all. We also had no heat. It was in the 40s outside and we kept bumping the thermastat up but only cold air came out. We called the front desk and the clerk said to cut the whole unit off because they're still running AC and that's all any room has until they make the switch to heat.

Now to the hotel's credit, I did hear the vacuum in the morning, but I don't know if the cleaning crew did anything else.

This hotel is also in a decent location. It has a 24 HR gas station, McDonald's, and family restaurant within walking distance. The lobby area and restaurant in the hotel appear nice and clean, but the rest needs serious work. As I've read the other reviews and dates, I'm not sure the hotel management has truly taken strives to correct the problems mentioned as their responses note.

There are 4 other hotels in the same area... one of which I had a pleasant second night stay.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank thewsx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this reviewResponded October 24, 2012

Dear thewsx,

Thank you for taking the time to provide us with your feedback. I appreciate the compliments on our convenient location and lobby. However, please do accept our apologies for the inconvenience and discomfort you have experienced due to the unusual smell, condition of the bathroom and climate of the room. I assure you the feedback will be reviewed and most certainly forwarded to the appropriate departments. We thank you for taking the time to bring this matter to our attention. Only with feedback can we continue to improve our service standards.

Once again, thank you for alerting us and bringing these unsatisfactory circumstances to our attention.

Sincerely,

Zelyn N
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2012

This was my 4th and final business stay here. From now on, I'll be at the Fairfield across the street.
- Ants in the rooms
-Rooms not thoroughly cleaned... dust/dirt in places that have obviously been neglected for a long time.
-Very limited airport shuttle hours. Useless if you have an early flight.
-Saw the same beer can in the elevator for nearly 24 hours.
-Less than enthusiastic desk staff. Probably due to the number of complaints they have to deal with.
-The circuit breaker for my room tripped, leaving me with no lights, TV, computer, etc for nearly an hour. Apparently the only maintenance person was picking someone up from the airport.
-No more food deals in the restaurant. I will say that their beer selection is still good. The Shepherd's Pie I had for dinner was horrible.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank borgt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM148, Director of Sales at Clarion Hotel & Conference Center, responded to this reviewResponded October 2, 2012

Thank you for your comments. I am sorry to hear that you did not enjoy your stay with us. We have passed this information on to the appropriate managers to look over and address any of your concerns. Could you please tell me what room you stayed in so that we may better address these comments?

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near New Cumberland
0.3 mi away
Best Western Plus New Cumberland Inn & Suites
0.3 mi away
Holiday Inn Express & Suites New Cumberland
Holiday Inn Express & Suites New...
#1 of 14 in New Cumberland
58 reviews
0.3 mi away
Capital Inn New Cumberland - Harrisburg South
Show Prices
Show Prices
Show Prices
0.3 mi away
Fairfield Inn & Suites by Marriott Harrisburg West
0.2 mi away
Days Inn New Cumberland/Harrisburg South
4.8 mi away
Country Inn and Suites Harrisburg West
Show Prices
Show Prices
Show Prices

Been to Clarion Hotel & Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clarion Hotel & Conference Center

Address: 148 Sheraton Dr, I-83 & PA Turnpike Exit 242, New Cumberland, PA 17070-2440
Phone Number:
Location: United States > Pennsylvania > New Cumberland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 14 Hotels in New Cumberland
Price Range: $84 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel & Conference Center 3*
Number of rooms: 195
Official Description (provided by the hotel):
Located 5 minutes south of Harrisburg in a suburb of New Cumberland. Has easy access off of 2 major highways, Interstate 83 and Interstate 76, the Pennsylvania Turnpike. Attractions that are a short drive away from the hotel include Hershey Park, Pennsylvania State Capitol, Pennsylvania Farm Show Complex, the Amish (Lancaster County), Harley Davidson Plant, and historical Gettysburg. Enjoy local sports with the following clubs: Harrisburg Senators, AAA baseball, and Hershey Bears minor league ice hockey team for the Colorado Avalanche. Indoor heated pool nestled in a tropical courtyard are just 2 of the amenities that are offered. Guests of the Harrisburg Clarion Hotel & Conference Center can enjoy fresh, locally-sourced ingredients and from-scratch cuisine at the hotel’s on-site restaurant and bar, The Garlic Poet. You will find over 21,000 square feet of flexible conference and catering facilities which provide the ideal setting for many special occasions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Choice Hotels, Booking.com, Travelocity, Expedia, Orbitz, Hotwire, HotelQuickly, Cheap Tickets and Cancelon so you can book your Clarion Hotel & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Harrisburg Hotel New Cumberland
Holiday Inn New Cumberland
New Cumberland Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing