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“Everything you need for a confortable stay”

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Hampton Inn & Suites New Castle
Ranked #1 of 6 Hotels in New Castle
Certificate of Excellence
Level Contributor
101 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Everything you need for a confortable stay”
Reviewed May 5, 2013

I spent several months here for business, and I never had any issue with my stay in this hotel.
The rooms are super clean, the people working in the hotel are incredibly friendly and efficient.
They have some nice and well kept services like the swimming pool or the gym.
They don't have a bar/restourant inside, so you have to eat elsewhere, but the area is packed with good places to eat.
Of course the missing restourant makes the breakfast service not perfect, if you want to eat cooked food.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuperCD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
castlehospitality, Front Office Manager at Hampton Inn & Suites New Castle, responded to this review, May 17, 2013
Hello Giacomo!

Thank you so much for your very kind review of our hotel! We always love having you here and I am so glad that your often long stays with us serve well as your home away from home. That is great to hear! It is so nice to have you back again, and we always look for ways to go above and beyond for each guest. Thank you so much for taking the time out to write such a nice review!

Erin
Guest Services Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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381 reviews from our community

Traveler rating
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    31
    8
    10
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Ham Lake, United States
1 review
Reviewed April 29, 2013

A very clean hotel. The duvet being clean for every guest is a wonderful policy and attribute. The front desk clerk was excellent, friendly and helpful. He was quick to great me as a honors guest. The room was the cleanest of any I have ever stayed at. The breakfast in the morning had a wide variety that would please most palettes.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Beverlee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
castlehospitality, Front Office Manager at Hampton Inn & Suites New Castle, responded to this review, May 17, 2013
Hello! Thank you so much for taking the time to write such a great review for our hotel! I am so happy to see that our front desk staff was very friendly and welcoming and you found your room to be fresh and clean! We look forward to the next time your travels bring you to the area! Thank you again very much for your feedback.

Erin
Guest Services Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, United States
1 review
Reviewed April 23, 2013

Upon on arrival the staff greeted us with a smile and checked us in. The coffee station is right across from the front desk good position. The room so clean and the bed was just right for a good night sleep. We have a family member who just moved to the area, but I know where we will be staying when we come to New Castle

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Angell L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
castlehospitality, Front Office Manager at Hampton Inn & Suites New Castle, responded to this review, May 4, 2013
Upon on arrival the staff greeted us with a smile and checked us in. The coffee station is right across from the front desk good position. The room so clean and the bed was just right for a good night sleep. We have a family member who just moved to the area, but I know where we will be staying when we come to New Castle

Hello! Thank you so much for taking the time to write such a great review for our hotel! I am so happy to see that our front desk staff was very friendly to you and your rooms were comfortable and clean! Here at the Hampton Inn in New Castle, that is exactly what we strive for every day!
I am thrilled that we have gained a loyal guest. We look forward to the next time your travels bring you to the area! Thank you again very much for your feedback.

Erin
Guest Services Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
70 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 23, 2013 via mobile

The hotel rooms were clean but the halls and elevator carpets were dirty and tracked up. There is alot of oil industry activity in the area and it seems they are the cause. Otherwise it is a nice, relatively new Hampton near food, shopping and not far from town.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MFAW_NDT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
castlehospitality, Front Office Manager at Hampton Inn & Suites New Castle, responded to this review, April 25, 2013
Hello! Thank you so much for taking the time to write a review of our hotel. I am so glad that you found your room to be clean and fresh!
I am very sorry for the dirt that had been tracked into our hotel. You are absolutely right, that week we had quite a few workers from the oil and gas industry coming in and out of the hotel late in the evening. For this reason, we are implementing an evening cleaning staff to come in and attend to the hallways and interior of the hotel, as housekeeping can only attend to this during the day.
Thank you so much for your feedback as it is very helpful in improving our property!

Erin
Guest Services Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La porte, in
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 19, 2013 via mobile

Hotel room was relatively clean but the lobby, elevator doors and glass were filthy. Took forever to check in. The clerk asked several questions like what was my company name. Had nothing to do with check in. Been traveling all week on vacation and stayed at several Hilton hotels and did not get 50 questions.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wsbt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
castlehospitality, Front Office Manager at Hampton Inn & Suites New Castle, responded to this review, April 25, 2013
Hello! Thank you so much for taking the time to post a review about your experience at our hotel. I am so glad to see that you found your hotel room to be clean and fresh!
I would like to truly apologize for the inconvenience you experienced with the check-in process. Our front desk agents are trained to ask the company name so that we may track the source of business. I understand that this is an inconvenience if you are on vacation, who wants to think about work on vacation! I apologize on behalf of myself and my staff for this inconvenience.
I also would like to apologize for the appearance of our lobby and elevator doors. The week that you stayed we had some oil field workers that came in during the evening that unknowingly tracked in some dirt into the hotel. For that reason, we are planning to add a late evening cleaning position at our hotel.
One again thank you for pointing out the opportunities, they help us to make our selves a better hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 7, 2013

Enjoyed my stay at The Hampton Inn. Quiet, clean, coffee available all day and late night. Breakfasts are very good and the beds are fabulous. I had a great night's sleep on that mattress. Lots of stores, restaurants, and places to go outside the hotel, most within walking distance.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Lucy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
castlehospitality, Front Office Manager at Hampton Inn & Suites New Castle, responded to this review, April 25, 2013
Hello! Thank you so much for taking the time out of your busy schedule to write such a nice review of our property. I am so pleased to see that you enjoyed your stay with us and that you enjoyed our comfortable beds! Looking forward to seeing you the next time your travels bring you to our area!

Erin
Guest Services Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson, Florida
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 6, 2013

Stayed here on business. This is the newest and nicest hotel in town. The staff is very friendly and the breakfast is what to expect at Hampton. There is a Ruby Tuesdays across the street for a quick dinner as well as a Walmart. The interstate is nearby with easy access out of town. Would stay here again on my next visit.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AppsMan3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
castlehospitality, Front Office Manager at Hampton Inn & Suites New Castle, responded to this review, April 25, 2013
Hello! Thank you so much for taking the time to review our hotel and to share with others about your experience. I am so glad to see that you had such a nice experience at our property, and thank you so much for all of your kind words. I look forward to seeing you again soon next time you are in the area!

Erin
Guest Services Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites New Castle

Property: Hampton Inn & Suites New Castle
Address: 2608 W State St, New Castle, PA 16101-1009
Phone Number:
Location: United States > Pennsylvania > New Castle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in New Castle
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites New Castle 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Hampton Inn & Suites New Castle hotel, is conveniently located in this charming small town only 50 minutes northwest of Pittsburgh. Whether you are traveling for business or for vacation, this is the perfect hotel for you. Enjoy the close proximity to New Castle business district & so many local attractions. Relax with clean and fresh Hampton bed, free hot breakfast, free high-speed internet access in every room, fitness center, indoor pool and whirlpool, and outdoor patio area with loungers. ... more   less 
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Also Known As:
Hampton Inn And Suites New Castle
Hampton Inn & Suites New Castle Hotel New Castle

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