From the time of reservation they kept in touch with us and gave us information including a video to watch on line.Met a friendly couple with their son and took the raft together with our grand daughter. Jason was the leader and gave great instructions. Jason has a good knowledge of the history and could answer all of our questions, except about flowers - Bob handled that one. There was not a moment that we did not feel secure. Jason, Bob, Christian and one other made us feel totally welcomed and fun to be with. We would definetely go again and would take a level up!