When I booked a room at this hotel, I was aware that it had opened fairly recently and still had a few bumps to smooth out, but I must say the bumps were worse than I expected. We were given a room on the third floor but when when we attempted to get in the lock flashed green but would not open, almost as though it was locked from inside. After waiting a long time for the elvevator, we went back to the front desk where we waited at least five minutes for the clerk to return. She then assigned us a room on the second floor. This time the door handle did turn when we attempted to enter our room, but the privacy lock was on. Some maids were working across the hall and when we told them about our experience on the third floor, they laughed and asked (in unison) "Room 312? " They told us they didn't know why they kept trying to give people that room since it hadn't worked since the hotel opened. (If this was the case, why didn't the hotel do something to make sure that nobody was given that room. A note in the computer, even a sticky note at the desk . . . something?) Next, the maids attempted to force open the privacy lock on our second room, but then a male voice spoke from within the room, indicating it was not available. Back to the front desk we went. The clerk acted disgusted, told us it was her last day working there because there was so much wrong with the hotel, and then assigned us a room on the first floor. She also claimed that we couldn't get into the second floor room because they were changing the bedskirt. The privacy lock was on to change the bedskirt? Very fishy. We finally successfully got into a room on the first floor, which was, as others commented, rather small. It didn't really bother us, but certainly was not what I'd expected after staying at other Holiday Inn Express hotels. Other than that, the room and bed were fine, and the hotel did make an adjustment to our room rate to compensate us for the inconvenience we experienced. All, in all, it would have been worth a few more bucks to stay at the Mariott or Hampton, which are closer to most to the attractions at the Waterfront and probably don't have as many issues.
- Official Description (provided by the hotel):
- The Holiday Inn Express Waterfront, the newest gem in the crown of Pittsburgh’s exclusive showcase shopping district, the Waterfront. With a plethora of shops and restaurants for your choosing and a multiplex movie theater, you can shop, eat and relax in the Waterfront area where you can arrive without luggage and leave over-packed.For our business guests, many of our major companies are located just a few miles away and the business district in downtown Pittsburgh is just 7 miles from our hotel. While in downtown Pittsburgh, make sure to visit Heinz Field, PNC Park, the Consol Energy Center, the Rivers Casino, Andy Warhol Museum and, of course, Primanti Brothers for our famous Pittsburgh Sandwiches. Yum!For our leisure guests, make sure to visit Kennywood Park, just 3 miles up the street, and eat at The Potato Patch, but not before riding the Thunderbolt, the Racer, and the Jack Rabbit, 3 original wooden roller coasters. Then go down the street to Sand Castle Water Park to relax on the lazy river and cool off in our hot summer months.We are proud of our newest hotel. Our well-trained staff will go above and beyond to make sure your stay with us is a pleasant and memorable one. We take pride in serving our guest and anticipating their wishes, even before they arrive at the hotel. Our hotel has been created for you, our guest, to give you an ambiance of luxury at a nominal rate. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Travelocity, Orbitz, Hotels.com, Priceline, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your Holiday Inn Express Pittsburgh - Munhall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.