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“Clean, helpful staff, good stay” 4 of 5 bubbles
Review of MainStay Suites of Lancaster County

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MainStay Suites of Lancaster County
Ranked #2 of 2 Hotels in Mountville
NC
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Clean, helpful staff, good stay”
4 of 5 bubbles Reviewed September 12, 2008

We stayed here for 5 days. The suite was a bit small but it had a kitchen and sm living area. The supply room was well stocked with towels etc. The staff were very helpful and friendly. The breakfast bar was adequate. We enjoyed our stay and would stay again.

  • Stayed July 2008, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Asheville82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 reviews from our community

Traveler rating
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    19
    5
    7
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Framingham, MA
Level Contributor
152 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 bubbles Reviewed August 26, 2008

We spent 3 nights there as part of our Triple A package. We were there over a weekend, so maid service wasn't available. Guests have access to the supply closet to get their own clean linens and dump their own trash. Not really a problem, but if you're looking for service, this probably isn't for you.

Mainstay is an "Extended Stay" hotel, so each room has a kitchenette. Having a refrigerator was nice... but I don't think I would have been comfortable using the stove, as it needed a good cleaning.

Overall, the room was clean, and the bathroom was certainly acceptable, but you can tell the housekeeping staff gives it more of a "once over" instead of a thorough cleaning. The dust under the TV swivel base and on the A/C vents gave it away.

A continental breakfast is included. It's your basic, donuts, Lender's Bagels & cream cheese, cereal & make-your-own waffles. A bowl of mixed fruit from a jar or can was also available. The only protein offering was Smucker's peanut butter in the single serv/jelly style packaging. It would have been nice to have a yogurt or cottage cheese choice.

For the amount of time we spent in the room, I'd rate this an "it'll do."

  • Liked — Location was near Amish Country
  • Disliked — No weekend housekeeping service & room could have been cleaner
  • Stayed August 2008, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank periphery10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed December 5, 2007

I stayed here with my boyfriend and my dog in Oct. for 5 days I also stayed here 2 years ago. (I am originally from the area and visit every couple of years). I like that they accept dogs. They have a separate grassy area where you can walk your dog. The rooms are nice and big enough for me (1 queen bed suite, included kitchen and sofa bed which I did not use). I liked the kitchen with refrigerator for leftovers and drinks. The room was pretty clean except for a few hairs on the bathroom floor and the shower curtain could use a cleaning. It didn't look bad but it had a moldy odor. The staff was nice and the continental breakfast was good as far as those type of breakfasts go (cereal, juice, coffee, muffins, bagels, waffles). One staff member was very attentive to the breakfast area to make sure things were filled. I really liked the waffles. The bed was not as comfortable as the first time I stayed there, they could use new mattresses at this point. They do not clean your room unless requested but that was fine with me. You can get supplies (towels, soap, etc) in a separate supply room when you need them. This works out fine except if you get greedy people that take too much.

It is a good location for the area, in between Lancaster and York, 10 to 15 minutes to Rt. 30 tourist area. I personally prefer to stay away from Rt. 30 area because of the congestion. It is a quiet area off of rt. 30. (I did not hear the traffic as other people have mentioned - my room was in the back area however).

Cannot comment about the pool, it was closed when I was there (out of season) and I don't go to that area to swim anyway (I live in Florida now - not a retired person though just for the record). It looked fine from what I saw.

Overall I would recommend this place - for the price and location it is a good deal. Better than just an overpriced regular size hotel room in a congested tourist area. I will stay there again when I return.

  • Liked — price and location
  • Disliked — Needs minimal upgrades
  • Stayed October 2007, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank kaliali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, N.Y.
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 bubbles Reviewed October 17, 2007

Pros’: Inexpensive – Clean – Very Friendly Staff – *Quiet – Decent Breakfast Buffet

Cons’: Beds - Location - *Noise

Not Rated: Pool – Never Used

Overall MainStay is a very clean efficient inexpensive hotel. Stayed there with family during a train festival week in September.

The property is over 20 minutes outside of Lancaster and Strasburg located off of highway 30.

The Hotel appears to cater to the overnight traveler types although there were other families staying there that weekend. We stayed four nights and had no issues with the staff, (they were fantastic).
The location is very quiet during the evenings yet depending on your room can be quit noisy at the same time. (See #2 complaint)

Internet access was fairly decent. (Being a Network Engineer has it’s perks. Don’t need to ask for assistance when you can’t connect).
The room overall was decent in size, kitchenette, living room seating and full size bedroom.

Note: To have such an inexpensive rate, the suite does not automatically have maid service; you must request it. On the weekends they do not have any so if you have garbage to throw out, your on your own.
However, we did have a cheerio accident in our room on a Saturday and the day manager was more than happy to get someone in our room to clean up the opps.

Twice had buffet breakfast, no fan fair yet better than most other places. Always had coffee and fruit throughout the day and evening.

The number 1 complaint were the beds. They badly need to be replaced. Even the pullout (which I have yet find a place that has a decent one), needed the mattress to be replaced. Sleeping was very uncomfortable.
The number 2 complaint was the location of the hotel, right next to hwy30. This artery is a main route for all vehicles coming and going out of York (aka Harley town), through Lancaster. We heard the traffic all night. The windows did nothing to dampen the noise from the traffic. We were on the side (1st floor) facing the highway so you may want to request the neighborhood side.

One benefit with staying outside of any major attraction is you won’t have any wait at any of the local restaurants.

One thing I did notice was I could not find any pictures of the rooms at this Mainstay on the internet, now you all have pics to look at. Hopefully these help in you decision making.

I will recommend MainStay as a “Plan-B” stay if you first overall pick is not available just due to its location. If you can handle the half hour drive back and forth to your destination in Lancaster or Strasburg, this is a great find.

  • Liked — Staff
  • Disliked — BEDS!!!!!
  • Stayed September 2007, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank Gary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 31, 2007

great hotel for it's price the room was clean it was large and it had a kithen with oven , range , microwave (with a free bag of popcorn) coffee maker and a full sized fridge with ice maker. it had a sofabed with two small tables and a queen bed the room also had sliverware cooking pots and a bulliten board. the table in the kithen had 2 whellie chairs and and there were 2 phones in the suite. they had cable tv but you cant angle so you can see the tv from both beds. in the hotel they an excersize room where there were 3 machines that somethimes work and sometimes dont .there is also a room on the second floor where you can get towels soap shampoo toilet paper if the maids dont give any on the 1st floor they have some vending machines that you can get soda candy or mendicine. the free breakfast is great they have waffles baggles toast donuts coffee juice and fruit . there is alsoa basket of apples that you can get apples from 24/7. there also a card that tells you the weather for that week in mountville. there are 2 computers by the breakfest area that you can use for free that have internet.the pool was kinda small but it had bbq that guests can use. in the parking lot they had a mini golf place that you get 18 holes for 5$ and they had scoops grill that has hersheys ice cream and pizza (a large pie is $10) .the hotel is 30 minutes away from hershey and there is an outlet mall nearby that has some restraunts. this a great hotel that i highly reccomed

  • Liked — breakfast
  • Disliked — front desk
  • Stayed July 2007, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank rhinodude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 1, 2007

Mainstay suites is CLEAN! The staff was super friendly and helpful attending to all my needs like extra pillows, blankets, etc...Everything in the kitchen, including the microwave and fridge are spotless, the room is spacious and comfortable...I loved the make it yourself waffles for the complimentary breakfast...There is also a grill at the pool that guests can use...parking is free..There is a grocery store nearby (Giant) and the area is quiet and peaceful...There is also miniature golf infront of the hotel...
I am completely satisfied with my stay at the main stay suites...It was worth every penny...

  • Liked — Cleanliness and staff
  • Disliked — Nothing
  • Stayed July 2007, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank Nidz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 22, 2007

We stayed at the MainStay Suites in Mountville right before Christmas. Had a very pleasant stay at a very reasonable price. We've stayed here before and found the rooms to be consistently clean, and the service to be consistently friendly and helpful. The breakfast (included) each morning is also a treat, with Belgian waffles, bagels, cereals, and fruit included. An excellent place for the whole family.

  • Liked — Consistenly clean and comfortable rooms.
  • Disliked — Nothing, but it is far from the Amish tourist scene on the east side of Lancaster.
  • Stayed January 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank Basilico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites of Lancaster County

Property: MainStay Suites of Lancaster County
Address: 314 Primrose Ln, Mountville, PA 17554-1262
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Mountville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mountville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites of Lancaster County 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Mainstay Suites Of Lancaster County Hotel Mountville
Mainstay Suites Mountville
Mainstay Mountville
Mountville Mainstay Suites
MainStay Suites Of Lancaster County PA - Mountville

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