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“Great stay, extremely clean”

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Sleep Inn & Suites Lancaster County
Ranked #1 of 2 Hotels in Mountville
Certificate of Excellence
Reviewed June 29, 2012

Coordinated a large family trip to the area (27 people, aged 3-70) and stayed here for 3 nights. The rooms, bathrooms and public areas were very clean. The front desk staff was efficient and very willing to help whenever needed. Breakfast (included) was a bit sparse (ran out of fresh fruit early and completely ran out of plastic knives on our final morning), but the pastries & donuts were fresh and the make-your-own waffles fun to make, especially for the kids. Would stay here again without a second thought.

  • Stayed: June 2012
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1  Thank MomFromLI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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153 - 159 of 185 reviews

Reviewed June 1, 2012

Found this place looking for a last-minute Memorial Day break. It was just fine. The staff were great - the chain on our toilet was disconnected when we arrived, I told the front desk, & the clerk herself went & took care of it while we were at dinner. We also found the front desk staff to be very helpful & pleasant when we asked for advice on places to eat that first night.

There were a lot of soccer playing kids/families there for a tournament & they literally over-ran the free breakfast area - my boyfriend thought it was a cocktail bar over there when we checked in, these kids were so off the hook - but once they cleared out it was fine, your basic hot waffle/bagel/cereal stuff. The counter area is kind of cramped but the attendant was very attentive, making sure everything stayed full (no easy task with all the kids swarming the room!).

The hot tub was broken the weekend we were there, a pet peeve of mine as I do specifically look for hot tubs when searching for a property to stay in and way too often arrive to find it not working. The staff were very apologetic, though, & it was a holiday weekend so not easy to get it fixed I guess. The indoor pool was open & looked fine (did not use, only like hot tubs!).

Most important, the place was clean (no bedbugs, I checked!!), safe, and comfortable. I LOVED the shower in the bathroom, it was like a space pod lol, could fit 2 people comfortably, super cool.

There's an ice cream parlor across the street but otherwise it is a very quiet location. Nothing else is really "in walking distance". We were in Lancaster sightseeing & it was a very convenient base for that, right off rte 30. We would definitely stay here again, it was under $100/night on a holiday weekend & worked out great for us.

  • Stayed: May 2012, traveled as a couple
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1  Thank 4RLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2012

For $99 a night we stayed here for a soccer tournament. For a dumpy hotel they sure had a staff member named Whitney who policed the place. She told people they were talking too loud in the tiny lobby that she couldn't work. We don't throw he pizza boxes away right. I didnt know there was an art to throw a box in th garbage. Free breakfast was awful with whiny staff telling everyone to move out of their way. Our stay was just ok, but the staff ruined it for many of us. No friendly smiles or service here.

Stayed: May 2012, traveled with friends
Thank VacationBunni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2012

I have stayed there many times, and when it opened it was really nice. This place is clean, so if your just looking for a clean room, go for it. But if location is an issue, and you want to be near everything else, this is not your place. The staff is very nice. But over the years this place has really started to go down hill. Has a pool, but it's small and poorly cared for. Some locals come to spend the weekend, just to use the pool, so it is sometimes extremley crowed all weekend. This past weekend we were there, there was a family thier the ENTIRE weekend, with their beach balls and rafts. The staff did not seem to notice or care. This pool is not the big that you needs rafts, a beach ball maybe, but come one. Other people staying at the hotel were rude, and a little stange. The rooms have been redone since it opened, but the bathrooms needs to be renovated. The heater and air conditioners have not been replaced, so this weekend there was a lovely burning aroma coming from the heater. I don't know what people with kids should do, only showers not a tub. Good area if you'r not in Lancaster as a tourist. This is not near Amish country, it's a good 20 -25 minute drive to the tourist part of town. Breakfast was a disappointment, not nearly enough food. The hotel was crowed, and all they had left at 8:30 am on a Sunday morning was toast and old bananas. Tried to work out in the fitness room, only one machine worked, which was an old stepper. Its a shame what this place has become, it used to be a great place to stay, but I don't think I'll ever go back. Stay out by the outlets, you can find much better deals on hotels and much better dining choices. There are many new hotels out near the outlets that are offering great rates, make sure to check the coupon books you can pick up in the rest/ tourist stops. Again great staff, and this place could imporve, if they just paid attention to the details.

Room Tip: Look near the outlets for better room deals, better dining options, and more entertainment.
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  • Stayed: February 2012, traveled with family
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Thank cute e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rgoodman-sleepinn, General Manager at Sleep Inn & Suites Lancaster County, responded to this reviewResponded March 21, 2012

All of the room's heater/airconditioner units were replaced in 2007 and as needed since then. The breakfast items were replenished by the breakfast attendant as soon as they were depleted. We did not run out of anything except donuts. Our breakfast includes orange & apple juices, English Muffins, danish, donuts, cinnamon raisin & plain bagels, cream cheese, waffles, cold cereals & milk, oatmeal, hardcooked eggs, fruit salad, 2 whole fruits, coffee, tea, decaf. & cocoa. The treadmill has been repaired. There was nothing wrong with the exercise bike. We are only 6 miles from Lancaster and just off of Route 30.

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Reviewed February 10, 2012

Great staff, place in great condition, comfy bed. Nice breakfast, great pool and hot tub. Breakfast is nice and simple and very filling.

  • Stayed: November 2011, traveled with family
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Thank MikeHall16801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2012

Needed a room quick and found this. It was nice for the price and would be great if you needed some place to stay a few days or a week. Wish we were there in the summer to enjoy the pool!
The only downfall, could use better mattresses.

Room Tip: Make sure that you don't need a real comfortable bed, this is not the best for a bad back, but y...
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  • Stayed: January 2012, traveled with family
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Thank Cubby57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2011

The Sleep Inn in Mountville should not be overlooked when you need a clean, comfortable hotel in the western part of Lancaster PA. This lodging facility which is under the Choice Hotels family of inns is a winner in every aspect. From the greeting you get when you register to the very comfortable and clean guest rooms, this inn has it all. The bathrooms are also immaculate with a large walk in shower. There is also a flat screen tv and very user friendly wyfi in the rooms. The contenental breakfast was very tasty with a very helpful attendant filling all depleated items. There is also a large heated indoor pool and hot tub which was out of order when I was there < no big deal>. Try this excellent Sleep Inn. I am sure you will be as satisfied as I was

  • Stayed: December 2011, traveled as a couple
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Thank amishboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites Lancaster County

Address: 310 Primrose Ln, Box 3100, Mountville, PA 17554-1262
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Mountville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mountville
Price Range: $70 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn & Suites Lancaster County 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Situated in Mountville, this hotel is close to Dutch Apple Dinner Theatre. Nearby attractions also include Turkey Hill Experience opening June 2011. At Sleep Inn And Suites Mountville recreational amenities include an indoor pool and a hot tub. The hotel also features an exercise room and a business center. Scoops Ice Cream & Grille and Boulders Miniature Golf are located next door. Flat-panel televisions include satellite channels. Guestrooms also feature beds with pillowtop mattresses, air conditioning, and complimentary weekday newspapers. ... more   less 
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Also Known As:
Sleep Inn And Suites Lancaster County
Sleep Inn & Suites Lancaster County Hotel Mountville
Sleep Inn Mountville
Mountville Sleep Inn
Sleep Inn & Suites Lancaster County PA - Mountville

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